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Hotel overview
Location
SedonaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Daily Resort Charge will be added to the room rate and includes
Basic guest internet, toll free and local calls, Athletic Club access, Pool Toys, Board Games, Use of washer and dryer, Select Fitness classes, Live music on selected nights, parking and discounts off Signature Spa services and Golf ProShop.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
2102 reviews
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Nov 11, 2024Bad
I deeply regret spending my free night reward at this property. The price of the room that we booked would have been almost $500. We have stayed at 5-6 hilton properties the last 2 weeks and this was by far the most expensive and the worst. Cons -The rooms and hallways look about the same as an old motel from the 90s -Fireplace was not working when we arrived -Pack and play was not in the room as requested and we had to remind the team several times to have this brought up -Dinner and breakfast were grossly overpriced -Late checkout of "30 min" given for diamond status even though employee the day before said noon checkout. -Fridge was missing a leg and wobbled every time it was opened/closed -Charged $20 for parking Pro -The employees and housekeeping staff were friendly and courteous -Free laundry service
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Nov 11, 2024A pretty sour experience
Being on a road trip we decided for nostalgic reasons to make a detour and spend a night at the hotel. Given we had a great time here several years ago we loved to savor it again. Unfortunately many things were disappointing at best. 1) Food. My wife took pork belly which is her favorite dish. Not sure what happened but afterwards she had to throw up . Definitely a bad and also unique experience 2) Prices. Everything is horribly overpriced and I noted extras are charged left and right. Honestly we are staying at better Hilton ( & Marriott) hotels for a much better price/quality ratio 3) Concierge & reception. Not sure what happened but the concierge lady was simply annoyed when I approached here for advice. At check in I was taken care of till a call came in. Without any excuse and/or explanation I had to wait several minutes. Isn’t standard practice to ask the caller to hold till the current customer is taken care of. Being a lifetime ( = pretty loyal) Diamond member assume I can make a proper honest assessment that this stay was a sour note on our trip.
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Nov 04, 2024Surprises
I am really offended by hotels that add resort fees and parking fees. With the Hilton Sedona the resort fee is $38.28 and self parking is $21.27. Adding these as a way to get more than the guest is expecting is just wrong. Just be upfront and include it in your room price and quit the smoke and mirrors. I will think twice before staying again. Thanks.
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Nov 03, 2024Great Location
Friendly and helpful staffs. Very attentive during checkin, Recommended us for an upgrade with fireplace at the balcony. We paid for the upgrade . Issues like the inside fireplace and microwave not working were taken care very swiftly. A little overrated for the balcony fireplace (my opinion). Overall we enjoyed our stay at the Hilton Sedona Resort at Bell Rock.
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Nov 02, 2024Fantastic Experience with Outstanding Customer Service from Melody
Booked same day as Gold Member and reached out to the front desk via the chat option in the app. I’m a light sleeper and gave my preferences to Melody in front office. She went above and beyond to accommodate me but upgrading my room and preblocking within 15 minutes of reaching out. I slept well and had a great stay. The property is very well maintained and had a fantastic stay. Thank you for a great stay and experience.