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2999 reviews
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Dec 01, 2024UNPLEASANT HOTEL EXPERIENCE! NEVER GOING BACK!
It was a unpleasant experience. When we checked in the young woman at the counter was not friendly. No smiles, no hello from her or enjoy your stay.... We proceeded to our room on the third floor, opened the drapes and saw nothing but the roof and air- conditioning (total view is blocked!) NO VIEW AT ALL but concrete! Noisy plumbing at 2am coming from our toilet and shower as we were sleeping. Room was cold even when adjusting the thermostat. We stayed there as we had tickets to Jefferson Starship and Marshall Tucker band. We couldn't wait to check OUT! Would not recommend this hotel to anyone! Worth the trip back into Santa Fe after a concert to stay at another hotel for the evening!
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Nov 23, 2024The best of this hotel is the restaurant
Good hotel with nice rooms but I think the highlight is the restaurant at the ground floor… it’s excellent. The rooms are spacious and clean. I visited the spa ( there must be a pool outdoors but the weather was too cold) and it was good. There is an indoor pool too.
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Oct 17, 2024
Cannot believe the lack of Hospitality
After a beautiful day at Ojo Caliente, I decided to get dolled up, get some dinner and drinks, and spend some money playing casino games. We arrived at 10 pm, and the front desk said restaurants and drinks were still available, we got up to the room, decided not to change, and went down to the bar and they said they were closed, we then went to the "restaurant" which was a snack bar with two items left, again, two items left, they were both PRE-MADE FRITO PIES, seeing we are both from New Mexico, (I now reside in Austin) my friend was trying to take me out to a nice evening at the "beautiful" casino, so we both know that you don't pre-make Frito pies. Also, we couldn't even get drunk enough to eat those nasty-looking pre-made pies. Our options were none! So, with no food and no drinks, why stay? So, we went up to our room and immediately checked out. We did speak to the front desk about their misleading comments about everything being open, and get no customer service, you'd expect paying over $200 a night they'd at least be pleasant and understand the role in hospitality. My friend contacted managers, Ken Trujillo and Sandra Dominguez, never to get a call or email returned. We are very dissatisfied with the misleading, disrespectful management and rude hospitality staff of this casino. Please, feel free to contact me, I cannot believe we had to drive to Santa Fe and find a place to eat, drink, and sleep. I cannot believe management still hasn't reached out, we have been back to Ojo twice and found other arrangements to stay at with respect and hospitality!
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Oct 15, 2024
DO NOT GO...IT'S AWFUL!!
The absolute worse Hilton I've ever been to! Hilton should be ashamed to have their name on this place. Half the resort is shut down, 1 restaurant open only...1 store and 1 candy store open, rest of resort is shut down outside of the casino. The employees told us it's been this way since covid. Most employees that were there were very rude and not interested in helping in any way, and some were just down right rude! DO NOT WASTE TIME OR MONEY HERE!!
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Oct 12, 2024
A gem of a resort, beats the famous competition!
This resort is, for my tastes, better than anything in LV or Reno - for quite a few reasons. The resort has a quiet ambience that exemplifies the Texan Pueblo culture. The lobby, the mezzanine, the Red Sage restaurant and the casino have jaw-dropping permanent exhibits of talented artists in pottery, sculpture, and textile art. The Red Sage has a graphic on canvas by a local artist (Tony Abeta) that is simply mesmerizing. This stands in stark contrast to the fiberglass and plaster faux art on the lobbies of the casinos in LV & Reno. Just sayin’. The people on staff are heart-warming and graciously welcoming. Another contrast to the “big” casinos. Finally a sincere thanks to our casino host, Alicia. She was ultra helpful in getting a room at the last minute when my wife and I decided on the spur of the moment to drive down to New Mexico.