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Hotel overview

Join us here to experience the extraordinary magic and allure of Hilton Orlando Buena Vista Palace – an incomparable showplace in the heart of Walt Disney World®, providing the perfect place to make memories to last a lifetime.  Soaring 27 stories above the world's favorite destination, Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort raises the bar for exceptional quality and service in this sunny locale. Feel the magic the moment you arrive. We are located on 27 beautifully landscaped acres in Lake Buena Vista, Florida; across the street from Downtown Disney®, featuring the Marketplace and Downtown Disney's West Side.  Take a refreshing dip in one of three outdoor pools. Schedule a soothing treatment at our full-service Spa and Salon. Experience the thrill of world-famous Downtown Disney, with its vibrant shops, delicious restaurants, and exhilarating nightlife. Just 25 minutes from downtown Orlando and the Orlando International Airport (MCO), we are the perfect destination for business or leisure travelers. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting.

Property information

Year Built: 2014
Floors: 27
Total rooms: 1014

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self-parking fee of $10.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $20.00 + tax per day, $24.00 + tax overnight. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum self-parking fee of $22.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $30.00 + tax per day. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee:
Hotel Mandatory hotel imposed resort fee inclusions:
o Guest Room High Speed Internet Access
o 1-800/local calls
o DVDNow rentals
o Disney Parks Transportation
o Daily Sun-care product
o Float Lagoon Access
o 10% off Food and Beverage (excludes Citrus28 and room service)
o $5.00 off any single attraction ticket sold at the Concierge desk

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 7446 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Mostly relaxing

    The room is beautiful. Little hiccup with our stay reservations but we got it situated rather quickly. Of course it did cost more money. Tig, a sales ambassador was so sweet and offered many great deals! We did purchase a package with her after telling many others “no”. This was a nice and relaxing vacation with just my husband and I. There were plenty of families with children who appeared to be having a good time as well.

    Mar 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hilton for life

    Great service, food and atmosphere. Charis went above and beyond with her service and hooked us up with a great vacation package on top of it all!! Love this property and will definitely be back on an another vacation. Such a great experience - Hilton for life

    Mar 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A lot of big plus's for this resort.

    So we have stayed at the other Hilton across the street about 15 times and the DoubleTree which is a few doors up from the other Hilton. Although all 3 properties are great this one is definitely the best of the 3. I'll start with the lobby area can be noisy at time. We were in a high section away from lobby so the noise wasn't really an issue. Typical stuff one night with a noisy neighbor and people making noise in the hall. I mentioned the issue to Louis and he was very empathetic. Louis is true asset to hotel. The noise was only an issue on night of the 5 and it wasn't really anything they could have prevented. The gym is the best of 3. Many machines and they all have all the parts . The pool area is also a big win, with the lazy river. The in resort market is far superior to the others in area. With their steak and cheese , soup options, pizza , a variety of sandwiches and lots of great pastries this is a big win. The shop across from the market is much better as well. A great selection and variety. They have a nice arcade and free movie rentals. We had a fantastic view which enabled us to not only see the epcot fireworks , but Universal as well. The breakfast were very similar , but this one wins on variety and add ons. There is also a nice pool table just off the lobby and a shuffleboard table. Buses are the same as the other Hilton so this is push. Please remember to make your bus reservations in advance. We forgot and couldn't get on the bus one day. Upside is , to Lyft or Uber to a park is very reasonable. The walking distance to Disney springs is very reasonable but it is a little further.

    Mar 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Absolutely amazing, informative and intelligent

    Mario the guest ambassador is one of the best people persons I have ever met, as a salesmen myself he sold me in minutes, he’s very interactive and informative, I believe the only problem is maybe he should have more of a summer look, the suit is more unappealing to the eye of one tanning in the steaming sun, have Mario more comfortable and open like his personality!

    Mar 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Mario was fabulous at presenting this opportunity. He was very clear and concise. We appreciate his courteous approach and respect for our time. Our current stay has been delightful and staff have been amazing. This type of loyalty to customers is what will keep us loyal to Hilton.

    Mar 01, 2025