Wish you were here?

Hotel overview

Join us here to experience the extraordinary magic and allure of Hilton Orlando Buena Vista Palace – an incomparable showplace in the heart of Walt Disney World®, providing the perfect place to make memories to last a lifetime.  Soaring 27 stories above the world's favorite destination, Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort raises the bar for exceptional quality and service in this sunny locale. Feel the magic the moment you arrive. We are located on 27 beautifully landscaped acres in Lake Buena Vista, Florida; across the street from Downtown Disney®, featuring the Marketplace and Downtown Disney's West Side.  Take a refreshing dip in one of three outdoor pools. Schedule a soothing treatment at our full-service Spa and Salon. Experience the thrill of world-famous Downtown Disney, with its vibrant shops, delicious restaurants, and exhilarating nightlife. Just 25 minutes from downtown Orlando and the Orlando International Airport (MCO), we are the perfect destination for business or leisure travelers. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting.

Property information

Year Built: 2014
Floors: 27
Total rooms: 1014

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory A minimum self-parking fee of $10.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $20.00 + tax per day, $24.00 + tax overnight. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum self-parking fee of $22.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $30.00 + tax per day. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee:
Hotel Mandatory hotel imposed resort fee inclusions:
o Guest Room High Speed Internet Access
o 1-800/local calls
o DVDNow rentals
o Disney Parks Transportation
o Daily Sun-care product
o Float Lagoon Access
o 10% off Food and Beverage (excludes Citrus28 and room service)
o $5.00 off any single attraction ticket sold at the Concierge desk

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 7428 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Rockstar Carol!!

    Carol was more than fabulous and provided the best customer service!! She absolutely was the highlight of our stay so far!! She was so informative of the property and offered great suggestions of the surrounding area!! She was absolutely incredible and so happy we met her!! Carol you are GREAT and thanks for making our day!!!!

    Jan 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Carol is AMAZING

    Carol was the kindest person I've ever met. She exemplified incredible customer service. I have never met a more friendly and approachable employee. Carol is INCREDIBLE. She made is us feel so welcome to the area. Carol made us aware of the property perks and fantastic amenities available. We lover her!

    Jan 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Guest Ambassador poolside

    Carol was super friendly! She made our stay over the top fun!! Very approachable and full of information about the area. She made us feel so welcome and ensured we were familiar with all the offerings of the property. I am so happy to have gotten to meet her. She is an absolute highlight of our trip.

    Jan 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great people, great location and perfect for the family!

    This Hotel had a GREAT balance of rest and some fun. The weekend that we were there (Friday to Monday), it was cool outside and even cooler in the evenings. The outdoor pool and lazy river were perfectly warm for my son and me, even with the temps dropping! It was so relaxing and fun! Mixing this with the opportunity to get some pretty good food anytime while on-site made it a perfect fit for our family! The food places downstairs have good breakfast options, and the pizza is decent (The pepperoni is tiny). The restaurant offers good choices, and the delivery to the room was at very good times throughout the day. I will say that the BEST part of the Hotel is the people! We were treated kindly and warmly by Sofie when we checked in. She really helped us out with some great advice and great service! The next day and subsequent days we were helped out by Sabrina and she was just as amazing to help us! They were kind, helpful, AND very knowledgeable. They knew the answers and were able to help with just about every question we had. Them and the first people, the attendants for valet, made our impressions from start to finish enjoyable and positive! The location from Disney Springs is perfect. It's a super-short walk on the bridge and it's at a great entrance that you are led to. This Hilton has the entire package.

    Jan 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Service

    Barbara, at Citrus 28, went out of her way to be kind to me while she provided excellent service. She worked with other staff to make sure that I received requested food items and that they were prepared as I requested. I feel like I made a friend. Thank you!!!

    Jan 16, 2025