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Hotel overview
With a location “in the center of it all”, the Hilton is 3 blocks from the French Quarter, connected to the Outlet Collection at the Riverwalk, adjacent to Harrah’s Casino, and steps away from the Warehouse Arts & Restaurant District. Venture out by Street Car at the hotels entrance or enjoy our two pools and 90,000 sqft Health Club. Dine at Drago’s featuring the famous charbroiled oysters or sip a specialty drink in the Public Belt. The hotel location is key, as the spacious rooms, some of which offer river or city views are the ideal starting point for your excursions.
Location
New Orleans - RiverfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7683 reviews
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Jan 19, 2025Find a better place to stay
Not great, things in the room were not working properly (wifi was down for a few hours, shower drain was clogged), pool was closed during one of the days. They add a lot of charges upon the checkout. None of these charges are disclosed upfront, they also don't inform you about what these charges include. The are is also not so great. Wouldn't recommend
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Jan 19, 2025Dream stay, wish it was longer than a weekend
Loved it all! Felt safe the whole time and the staff were all so nice and helpful without being over the top. Close to everything and you can get inside the mall without setting foot outside. They restored some of the hope I’ve lost in hotels lately!
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Jan 19, 2025
Favorite property to stay in for any NOLA trip
This property has been one of our greatest travel experiences in the last decade. Both the staff AND electronic interfaces with the hotel are seamless. It is centrally located in the city, with great walkability to the French Quarter, and easy access to the rest of the city via RTA or the ferry. The on-property restaurants are wonderful, plus you are physically connected (via indoor bridge) to the Riverwalk Outlet Mall. 100% recommend this property if staying in NOLA. 6/5 stars!
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Jan 18, 2025Possibly the worst Hilton hotel in the entire chain
No parking for paid guests. They allow any jabroni to park in their parking lot, so instead of filling it up with GUESTS (which they would have because they clearly overbooked this property for the weekend). Foolish. Elevator in only nearby parking garage only went to 2nd floor (did an idiot design this?), so if you have baggage, hope you don't fall down a flight of stairs trying to haul baggage down them. Hotel is way outdated. Concierge is rarely at the desk. I went into to queue for checkin at 2:40 p.m. Made it to the desk and received my key at 4:56 p.m. because they had 5 team members working to check in a handful of Diamond Members and 3 to check in the remaining 400 or so in line (not even exaggerating, check the pictures--I'd post a video but it will only allow images). Room in old. TV doesn't work other than a couple of channels and appears to have been manufactured around the year 2005. Again, not exaggerating. Water comes out in a trickle in the shower, and it takes two flushes to flush even a couple squares of TP because there's no water pressure to be found. The conditioner bottle was empty, so no conditioner in the bathroom. Water temp in shower is broken. Water is either lukewarm or scalding hot, no in between. Bathroom is TINY. Beds are old. Pillows are paper thin and old as dirt. Check-in cost almost $200 over the reservation quote. They won't give me an itemized receipt until I check out to find out why. Had to move my car from the original parking down the street to valet after I confirmed these clowns had a space for their paid guests after some of the aforementioned jabronis visiting the outlet mall moved their car. Therefore, spent $100 in parking in my first 4 hours in town. Dining menu is extremely limited and not varied at all. I'm from Louisiana, I know what good food is. Ordered room service at 6:55 a.m. They called me at 7:30 to tell me it was going to be another 30-45 minutes before my order (standard eggs, toast, OJ, coffee, and a fruit cup) would arrive and what would I like to do. Well, I guess since you can't accommodate all the guests you booked and are understaffed, I suppose I'll just wait and eat VERY FAST since the other option is just go hungry since we're on site for a conference that started at 8:30 a.m. It ended up getting here 10 minutes later. I got the feeling they wanted me to cancel the order. The order I received the day before came quickly but the person delivering told me that they are overwhelmed with orders. Of course they are, they're understaffed, lol. The prices are insane for what you get: old, musty, uncomfortable, stressful, MESS. I can't wait to get out of here tomorrow and will never, ever be back. Did I mention that hte thermostat in the room was not functioning properly? At 68 degrees the thermostat never comes on. At 67 you'll freeze to death. Hilton seriously needs to reconsider their branding being attached to this property. This is not a luxury hotel. It's 2-star motel quality with a 4-star price. I've never felt so ripped off in my life and am terrified to see what kind of additional charges I'm going to receive at checkout because after reading reviews on several sites, it seems a foregone conclusion that I'm going to have to fight to have erroneous charges removed. I pity the employees that stay here, as well as any guest that isn't Diamond (though, reading the reviews, they screwed the pooch for those guests too, so I guess that's a positive that service is equally terrible for everyone, regardless of how much you spend). You're not equipped for these many conferences. You can't accommodate your guests, their requests, their vehicles, or their needs. If you're disabled, FORGET IT, this place is NOT for you. Oh, and David, take a cue from Lisa Rosen on how to respond to your guests. Your passive aggressive responses do nothing but ensure that you won't have repeat guests and are turning off guests from the entire Hilton brand. If my partner wasn't a 4 night a week Diamond member, I'd never stay in another Hilton again based on this one single experience. Luckily, the other Hiltons I stayed in this past month (shoutout especially to Hilton Nashville Downtown--gorgeous, wonderful, awesome, comfortable, fresh, accommodating, 10/10), are the POLAR OPPOSITE of this heap. Just. Say. NO.
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Jan 12, 2025
Wonderful Stay
This hotel was fabulous. We stayed here as a prenight before a Norwegian cruise. The staff was friendly and helpful. We had a delicious dinner at Dragos on the 1st floor and had a good breakfast at Le Croissant also on the 1st floor. Our room was very comfortable and clean.