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Hotel overview
With a location “in the center of it all”, the Hilton is 3 blocks from the French Quarter, connected to the Outlet Collection at the Riverwalk, adjacent to Harrah’s Casino, and steps away from the Warehouse Arts & Restaurant District. Venture out by Street Car at the hotels entrance or enjoy our two pools and 90,000 sqft Health Club. Dine at Drago’s featuring the famous charbroiled oysters or sip a specialty drink in the Public Belt. The hotel location is key, as the spacious rooms, some of which offer river or city views are the ideal starting point for your excursions.
Location
New Orleans - RiverfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7698 reviews
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Mar 28, 2025FEDEX OFFICE - MANGER IS RUDE
Dear Hilton and FedEx Teams, I am writing to express my concerns following my visit to the FedEx Office at Hilton Riverside, New Orleans, LA on May 7th, 2025, between 2 and 3 p.m.. As a frequent customer and a business owner, I value the services provided by this location; however, the interactions I had during this visit and previous ones have raised some serious issues that I believe require immediate attention. During my visit, I was assisted by Ms. Kathy, the manager on duty. Unfortunately, my interaction with her was far from positive. I found her to be not only dismissive but openly rude when I asked her a question regarding the services I needed. Her body language and tone suggested that she was annoyed by my inquiries, as though helping customers was a burden. She made me feel like an inconvenience rather than a valued customer. I have noticed this behavior on multiple occasions, where Ms. Kathy exhibits a clear reluctance to assist customers and a general unapproachability. What is most concerning is the impact this attitude has on both the employees and the environment. As someone who regularly uses this FedEx Office for business-related matters, I have come to know some of the employees, and it is evident that they work hard to create a welcoming and professional environment. However, Ms. Kathy’s management style seems to undermine these efforts, and it creates a tense and unwelcoming atmosphere for both staff and customers. It is deeply troubling to see that someone in a managerial position is fostering such a hostile work environment. It is my belief that long-term employees like Ms. Kathy may feel that their tenure gives them a free pass to treat others poorly, but this behavior is unacceptable, particularly in a customer-facing role. Despite these negative interactions, I want to emphasize that the employees at this location have always been outstanding. They are the reason I have continued to return, as their service consistently meets my expectations. Their professionalism and friendliness should be commended, and it’s unfortunate that their efforts are being overshadowed by poor management. I hope that this feedback will be taken seriously and that action will be taken to address these ongoing concerns. It would be a shame to see such a hardworking team suffer under a hostile manager, and I would hate for this to tarnish the reputation of both FedEx and Hilton. I have attached my receipt as proof of my visit and would appreciate it if someone from your team could follow up with me regarding this matter. Thank you for your attention to this issue. I look forward to coming into a friendly environment.
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Mar 18, 2025True Ambassadors
Wanted directions on what to do. Cece and Lauren (Ambassadors) were very polite and assisted with tourist spots and food locations. They also explained our Hilton Honors in detail and the benefits it offered. Thanks CeCe and Lauren for all of your help during our stay.
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Mar 16, 2025
Excellent Hotel, Excellent people
We stayed at this hotel for my daughter’s volleyball tournament and we had a great experience. Very accessible to the mall and the convention center. People are very nice and helpful. Dwanyelle, Melissa and the Filipino lady at the market place are the best. They made us feel important and always ready to help. Highly recommended!
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Mar 16, 2025
Best in the City
This truly is the best place to stay in New Orleans. The rooms recently went through a Multi-Million $ renovation and they did a fabulous job. I particularly like the new showers. Very comfortable rooms, backed up by impeccable housekeeping, and commanding views of the Mississippi River. Many of the staff have been here 20 to 40 years, which tells you something about the great Hilton management. You must have the breakfast buffet, probably the most extensive anywhere with eggs and omelets to order. I recommend the alligator sausage and the best croissants ever, according to renowned hotel restaurant critic, John Eidson! A very short walk to the French Quarter, directly across the street from the casino. Our home away from home when in New Orleans.
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Mar 11, 2025
Enjoyable experience.
This was our first time staying at the Riverside Hilton. We totally enjoyed our stay. Everyone was extremely helpful, especially Cecee. She is the perfect person for the job. The hotel is quite large, but has everything you need. Drago's restaurant was amazing. We're looking forward to a return trip.