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441 reviews
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Feb 21, 2025Can’t Believe This is A Hilton!
We are here for a conference. We had to walk outside to get to our room and the room wasn’t nearly as nice as we expect Hilton to be. The door would not close completely in the first room we were given so the door would not lock. Maintenance came up and got it to close enough so that one lock would work but there was still a crack in the door and cold air was flowing in. We asked for another room and we were given the room next door. As my husband was showering, the water turned off and would not come back on. He had to wipe soap off with a towel! Much later (after he had left for his meeting) it came back on. After looking at other reviews I saw that this had been a problem for some time. I called the front desk and was told someone would be up to check it out but no one came. We will not be staying here again! And we are so disappointed that Hilton would put their name on a hotel like this!
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Feb 19, 2025Bad Experience; Probably Won't Return
The hotel is located in a great location on the beach. However, there were several issues during my stay. Let me say up front that the hotel management was kind enough to make a significant adjustment in my total bill. The minor stuff: My room was definitely showing its age. I couldn't get the balcony door to open, the smoke detector was hanging by a wire from the wall, and the television lineup had no relationship whatsoever to the actual channel numbers. Now, the big issues: There was seldom any hot water. Sometimes you could catch a slow stream of tepid water. On the last morning of my stay, there was no water at all. However, shortly before my business meeting that morning, I did get cold water and a trickle of tepid water enough to clean up. I understood from the management that they were experiencing "boiler issues." That's a reasonable explanation; but they were very slow to react to it over several days. On the first day, they implied that it only affected a few rooms. However, it was the most widely discussed issue in the elevators among guests; and it appeared to affect the entire hotel.
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Feb 17, 2025Review for Hilton Royale Palms – Outstanding Customer Service
I had an excellent experience at Hilton Royale Palms in Myrtle Beach, thanks to Ikea’s outstanding customer service! There was a mix-up with the dates of my hotel stay, but Ikea went above and beyond to get everything corrected. She was patient, professional, and truly cared about making sure my upcoming stay was stress-free. Her dedication and willingness to go the extra mile made all the difference. Thank you, Ikea, for your kindness and exceptional service! Hilton is lucky to have you!
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Feb 10, 2025
A miserable "resort" experience 1 Star worth skipping
Stayed for business during the first full week of February. The hotel really rolled out the D-team staff for the high school convention that they were hosting. The large open-interior space is a massive echo chamber so that someone shouting from the ground level can be heard throughout out the building, and it was heard often. Security could be seen chasing folks through the pool area and then playing soccer with the group they were chasing. The issue of echo was made more evident when on Thursday morning February 6 when what sounded like a concrete saw began cutting at 8:15 AM. I addressed this with hotel staff, who assured me it would not happen again. On Saturday February 8 at 8:15 AM, it happened again. This is one of the only times I checked out of a hotel early. Adding a star for the location, balcony overlooking the ocean was beautiful.
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Jan 16, 2025
GREAT MANAGER DAQUAN
when we checked in to the Hilton we meet the manager (DAQUAN).. He was so helpful to me and my wife( she has a lot of health issues , including needs a walker). Daquan knew we had driven in from Michigan and made checkin very simple and fast, while we stayed at the Hilton he has call our room to ask us if we needed anything thank you for having a employee with his kindness J/D from michigan