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1936 reviews-
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Room was very outdated, chair had rips and tears on it, shower curtain had safety pins on it. Restaurant closes at 930 even though sigh read 10pm and website says 11pm. Not impressed for being a Hilton property. There are several other Hilton properties in the area so plenty of options. Shuttle drivers were great. Positive, close to Mall of America.
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Fine stay at Hilton.
Everything was very clean and prepared for my stay. Early check in was available. The room was delightful. It was prepared to limit allergens. Sheets, towels were excellent quality. An air filter was available. I had an great night's sleep. Seating was ample in the restaurant, though the crowded bar commanded most of the staff attention. A kind and harried waitress explained that the kitchen staff was quite busy. Dinner and breakfast selections were adequate and well prepared. Parking lot was a bit bleak. It seemed like many used the available shuttle as it was very close to the airport.
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Ideal MSP Stop over Hotel
I emailed hotel GM, Jeff Feltes (still awaiting a response) about the exceptional hospitality and guest-services I received from front desk team member, Sharmin, and restaurant server, Carol. This property is within minutes from MSP Terminal 1 via a free shuttle that runs every 30 minutes. Clean, comfortable, and quiet rooms. Full service restaurant that serves a wide selection of healthy breakfast, lunch, and dinner options. The hotel is right across the street from the Minnesota Valley National Wildlife Refuge—a true refuge for tired and weary travelers.
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Great location for Airport, Wildlife Refuge Walk
The employees were very friendly and helpful! Frances checked me in, the two van drivers were super kind (Bernie & Brian, I think), the breakfast food delicious and served with a smile by Megan! A very pleasant experience. There are some comments that I'd like to see some attention to: the room had a musty smell and the furniture needs replacement (cracks in faux leather). Otherwise, the room was clean, nice towels and toiletries. Thank you for the nice stay.
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Great customer service for our weekend stay
This hotel was great, the rooms are your traditional hotel room set up. However the facility is well taken care of and well managed. Very friendly and helpful staff The 8th floor view of the river was fantastic!! There is no ice machine, however there are free bags of ice down in the pantry. This was great to fill the cooler with for our weekend of baseball. There was a thermostat to adjust the a.c. settings. It was 90 degrees outside and our room was a little warm when we arrived. I turned it down and the room was comfortable for the weekend. I highly recommend this hotel, you won't be disappointed.