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1354 reviews
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Nov 11, 2024Be prepared if you HAVE to stay here!
What should have been a 2-hour ride in for a soccer tournament, turned into 6 hours due to a very bad accident shutting down the highway. As you can imagine, we were all exhausted and just wanted to get to our room. I checked in just before midnight on a Friday and was "greeted" by the front desk clerk, Amie. At first, she couldn't find my reservation and told me I was giving her the wrong number which was all that I had from an email. After finding it, I questioned the fee because once again, that was not what my email said the price was going to be per night. She was snippy and said back, " if you let me speak that's what I was about to tell you." Had she started with what the fees and additional charges are than just expecting me to swipe my card and ask later, this exchange wouldn't have taken place. After viewing the room, I was not excited to go back and tell her that we, as a family of 5, do not fit in this room. I stated on the reservation we had 5 people. Why was I not informed they couldn't accommodate us, or a couch wasn't available? My son received a broken down, ripped cot and sheets, not even a blanket!! I had to request more towels and a remote as ours was missing. They were clearly not ready for us! The prices for the drinks and snacks were outrageous; $6 for an apple juice is absurd. Be prepared and bring your own. A buffet breakfast was served at a hefty cost. Just about $20 per person. I truly think it's because they are close to an airport, and some might not have other options for a hotel so they think they can get away with pricing everything high because you won't have a choice.
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Oct 26, 2024Excellent Shuttle Service from Malcom
The customer service at the Hilton hotel has been exemplary! Malcom, who worked for the shuttle service, made our stay super easy and convenient. My mom and her friend both had scooters, and he helped us not only pack it into the vehicle but helped them in and out the vehicle. He was very informative on local stores and entertainment, as well as the history of the town. 10/10 would recommend!
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Oct 26, 2024
Shuttle service Malcolm
The shuttle service for the hotel was fantastic. There was a gentleman named Malcolm who went above and beyond. It was incredible. Best service I’ve ever had at a hotel he was fantastic! Everyone at the hotel was extremely nice. It was clean and it was the best night sleep. I’ve had in a long time. PS I love love love the comforters.
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Oct 11, 2024
A wonderful respite from the hurricane!
We recently evacuated from our beachside condo during Hurricane Milton and we could not have imagined a better place to escape "to" than the Hilton Rialto. Everyone was extremely kind, beginning at check-in until we checked out two days later. In what is typically a very stressful situation, the staff was incredibly helpful and went out of their way to ensure our comfort - even though they were facing the same fears and concerns from the impending hurricane as the guests. Thank you very much to the team at Hilton Rialto, we sincerely appreciate everything they did to make our stay as "pleasurable" as possible.
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Oct 08, 2024Good Venue for Training
We held a three-day training event here for our customers including ballroom rental and full catering with breakfast, breaks, and lunch. This is a nice facility with great staff! Our employee surveys rated it 4.8 out of 5 to return to in the future.