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1211 reviews-
Very Kind Staff!
We were only here for one night, but we had a great stay at this location. Shelia and Aaron were so kind, friendly, and helpful! All of the staff were wonderful and made it a truly positive experience. We will surely be back sometime in the future!
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SHOUTOUT TO HANNA!! BEST HOTEL!
After our 8 hrs grueling drive.. we were TIIIIRED. From the moment we stepped in, Hanna was nothing but warm and welcoming! She was very polite and sweet. Not only did she have our snack box ready, she was there to answer any questions. Superb customer service! GIVE HER A RAISE!!
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Customer Service
As a previous Hilton Honors Diamond member, I have had the chance to see a number of Hilton properties, and experience the relationship of the staff and their guests. Our stay demonstrated a staff that was attentive and supportive. After checking into the room, we discovered that a mouse was also sharing the room. Shelia the front desk mgr. immediately switch us to another room, apologized to us about the issue each time she saw us for the rest of the night and next morning. She provided us with free breakfast coupons and reimbursed the points that were used for the stay. Shelia demonstrated excellent customer service, is an experienced, friendly and engaging staff member and I hope has a chance for career advancement in the Hilton system. The restaurant staff is also very accommodating and helpful. While the hotel primarily accommodates business travel, it is easy to see the general manager there has a staff focus on taking care of guests, whether it is for a one time visit or for a return guest.
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Hanna at the front desk is the best!
Hanna at the front desk was so kind and friendly and very accommodating. I was given a room near the freeway that was too loud for me and asked her if she could move me and she did. She was very pleasant and professional to work with. Give her a raise! :).
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Friendly welcoming atmosphere.
Front desk personnel make you feel at home. Could have not made a better choice. Extremely friendly and helpful. Shelia was a great help when checking in made it extremely easy and quick. Hotels rooms are great, spacious and comfortable.❤️❤️