Wish you were here?
Hotel overview
Location
Kapaa{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.
Ratings & reviews
TripAdvisor traveler rating
1791 reviews
-
Dec 31, 2024Not Four Star
My sense of this place is that while it may have been privately owned in the past it’s now owned by a hedge fund who feels as if it’s time to withdraw profit. It doesn’t feel as if the money this place generates is pumped back into the property or the experience. The management is likely hired and their mandate is clearly to generate money for other uses, perhaps other acquisitions. The money is clearly not being reinvested, by my eye. The staff appears overextended and too locked in to their “job descriptions” to take any initiative. We booked a four night stay and checked in online. We went to the desk only for physical keys and then we were directed to our room. Our first room was tired but clean however the vent to the bedroom had no air flow and was perceptively warmer than the sitting part of the room. We called the front desk. The maintenance guy, very nice, explained that when they put in the new AC system they left a dummy vent in the bedroom but all of the air was directed away from it. We repacked and went to the new room which was directly below us. It was an ADA room but it was clean, and cool, although also old and tired. My wife texted the front desk as this room was the closest one to the lobby where the kids gathered and next to the elevator which we could easily hear and ran continuously until three in the morning. The kids were loud and having fun but what can you do? The next morning my wife went to the front desk and she was told that we were assigned to the wrong room away from the cottage that my wife, one year earlier or so, had booked, their highest level $700 a night room. Had we not gotten this particular front desk person on our second day, we wouldn’t have gotten what we paid for. And I’m sure the young lady who checked us in must have seen that we were in the wrong room. Whatever. We were told that if we brought our suitcases to the front desk by the time we returned, our suitcases would make it to the cottage for us. they weren’t. When we returned at 6:30, it was raining heavily, our suitcases remained where we placed them earlier. There was no one to help us carry the luggage so we did it ourselves, carrying the luggage down wet staircases to our cottage below. The following day, our keys didn’t work for the second time and we went to the front desk. We were told that the lock probably needed a new battery. I was told at that time to go down to the cottage and wait for maintenance person who would be right there to repair the lock and put in a fresh battery. I waited for approximately 20 to 25 minutes. While I was waiting, I actually called the hotel and I was routed to the concierge’s desk because there was no phone option for the front desk. The concierge told me that she wasn’t the front desk, that I should have called there instead and that maintenance wasn’t under her. When the maintenance gentleman arrived approximately 25 to 30 minutes later, he was very nice and fixed the problem. as we were waiting Housekeeping showed up to let us know that we’re not entitled to housekeeping for three days however she would take out the garbage. So for three days unless you ask, you don’t get fresh towels, coffee service, or a cleaned room. Also, the TripAdvisor site says there is free parking. There isn’t. They charged $25 a day plus a hidden resort fee also about $25. Nobody was unpleasant or unfriendly. However, there is no way that this is a four star hotel on TripAdvisor. I’m confused at the rating, particularly if you read the recent reviews.
-
Dec 29, 2024Not exactly Hilton experience
The hotel lobby is very nice, and most of the team members are nice and helpful. Close to the beach where snorkeling available. But: our room is a little bit dated, window could not be open just for 2 inches, bathroom is very small. Keycard did not work properly, at first night had to replace something in the door but after it was not better, sometimes 1-2 minutes long time was to open the door after tried both keycards. The shower gel from the bathroom missed, we asked to replace it - during 5 nights they were not able to do it, we got more soap instead of shower gel. Resort fee contains two bottles of water/daily. Second they when asked how or where we can get the new 2 bottles front desk answered that there are refilling machines on the corridors. Guest laundry: it was out of order during our 5 days stay, and it was said that laundry operated by third party and they already reported it to him (it was out since weeks as we heard it). Hot tube: once it was very pleasant temperature, next day it was cold. So, not very bad but from Hilton hotels we have much more betters experiences.
-
Dec 27, 2024
Older than me
This place very outdated. First room had no air conditioning ducts in the bedroom area. We were moved to an even older handicapped room. Guess it could be good for families but not my choice. VERY DISAPPOINTING. HAD I known it was this archaic when I booked, I would have chosen another place. Unfortunately, there’s nowhere else to go. It’s season. So will make the best of it. If you like anything post 1960… book elsewhere.
-
Dec 25, 2024GREAT STAY!!!!
From check in to check out we had a wonderful experience. The morning restaurant people were all great, but Miss Evelyn (the Hostess) kept the seating arrangement running smoothly. She was gracious and accommodating all with almost effortless ease. Courtney at the Concierge Desk gave us several suggestions that turned out to be spot on. Again with a smile on her face and calm manner. The room was clean and well maintained,
-
Dec 22, 2024I would give a 0/5 stars if I could
DO NOT BOOK HERE. We just checked in today this morning and here it is we are getting ready for bed and there’s roaches. 3 was seen in the room which one crawled all over my food box I didn’t even have a chance to eat. We called about it and all they could offer is to move to another room as if the roaches are confined to one floor on the resort… the beach is nice, they have ONE restaurant which sells burgers for the most part… not to mention this hotel isn’t in walking distance to anything, no restaurants, no shops, nothing. These room are ridiculously outdated and there is false advertisement on the internet. Please be advised. IM VERY MUCH LIVID! We canceled our last 2 nights and will be leaving tomorrow morning which can not come fast enough