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Hotel overview
Location
Kapaa{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.
Ratings & reviews
TripAdvisor traveler rating
1812 reviews
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Apr 17, 2025Would Not Recommend This Location
I don’t usually leave negative reviews, but my stay at the Hilton Garden Inn was incredibly disappointing. On my first night, I found two baby cockroaches in my room. When I informed the front desk, they switched me to another room but showed no concern, didn’t apologize, and didn’t offer any sort of upgrade to make up for the inconvenience. The second room wasn’t much better — there were spider webs, baby spiders, and ants. My room also wasn’t serviced at all until I called to remind them, which shouldn’t have been necessary. Even after that, spider webs were still visible on the popcorn ceiling, which makes me question how thoroughly the rooms are cleaned. On top of all that, the TV didn’t even offer streaming options — no Netflix, no Hulu, nothing — which felt very outdated for a hotel in this price range. For a Hilton-branded hotel, this experience was far below expectations. I won’t be returning
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Apr 15, 2025Wouldn't Choose to Stay Here Again
I took my 17 year old daughter on a Mom/Daughter trip to Kauai for her upcoming graduation from high school for spring break. After much research we landing on booking the Hilton Garden Inn Kauai Wailua Bay. I was excited that we would be right by the beach and it was central to most everything you can do in Kauai. Those specifics were great experiences while we were there. The hotel staff was very nice. From check in, maintenance, restaurants etc. I have zero complaints about how very nice every person was. My complaints are that we were supposed to receive housekeeping every other day and we arrived on Thursday. We received housekeeping on Saturday as planned around 4pm and never received it again. We stayed until Wednesday. On Monday we expected to have some clean washcloths and coffee restocked and it wasn't. We ended up showering with the towels and washcloths we left on the floor for cleaning and had to call for more and coffee which didn't arrive until a couple hours later. Never again did they come to clean. My other complaint was the food. It was awful and expensive which is expected at a hotel in Kauai. It wasn't edible. The queso was more like a bean mush. No cheese. I had stomach issues both times we ate at the hotel. The hot tub was so cold we couldn't get in. I realized there was a resort fee of I think $25/day but didn't realize about parking fees so it was about an extra $350 for the week. I wouldn't recommend staying here mostly due to the housekeeping problem.
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Apr 12, 2025
don't go kara-ok here....it's not ok
this is about the Friday night Karaoke the hotel has. it's apparently geared for locals and not visitors. the band was good.. however when yours truly (yt) req'd to k-ok a selection ..yt was passed over..so one prob wouldn't want to partake of nightlife here if one's a visitor....besides yt's fam commented it was basically a screamfest anyway
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Mar 30, 2025
Gross and dirty!!
The Kauai hotel NEVER answers their phone, so you can’t book directly thru them and get the Kama’aina discount They have NEVER answered the phone when in your room. Our room smelled like a colostomy bag the first day and by the 2nd day the carpet was wet and the room also REAKED of urine. There was mold growing on the bed and wall, fuzz growing in the corners and behind the beds were disgusting. Upon complaining, the front desk girl named Ashley laughed at me & said there was nothing she could do as did the manager. The room they tried to get us to move to on the last night was filthy. They will charge you $25 a day for parking and the small breakfast buffet is cold. For $28, please keep the eggs warm. They wouldn’t even heat them up. At the Mamahune restaurant, there was only one waitress and cook. So 45 min wait for food to come out and you have to serve yourself. Then we woke up to the pool being covered in Caution tape!
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Mar 30, 2025
Rude staff and poor service! Look elsewhere!!
This is the worst Hilton I’ve ever stayed at. Upon arrival, our key card didn’t work so had to get the door battery fixed. However, key card glitch existed during our entire stay! Ocean view is more of a garden/pool views with a glimpse of the ocean. On day 1, we came to the room after a full-day excursion in Hanalei and room was clean with fresh towels. On second day, after a full-day excursion at the grand canyon, we came to our room around 830pm to find that the room has not been cleaned. The wet towels were sitting in the bathroom with a damp smell. Trash was still in the room. We talked to Bree at front desk and requested to get daily housekeeping, which she assured right away without a problem! Next day we went on a dinner cruise and came back to hotel room again late with wet clothes to find that room has not been cleaned - trash still there, wet towels in the bathroom, dirty floors, no water bottles, etc. We talked to Alisha at the desk and she was very rude to us. She said that housekeeping is not available at that time! I refused to sleep in a dirty room. Then, Tom from front desk arranged someone to provide us fresh towels. That’s it. We took trash out. From day 4 onwards, until we left I walked to front desk to request daily housekeeping! So much for $25 resort fee! There are no places within walking distance to dine in except the tiki bar and the hotel restaurant. Tiki bar is not much of a tiki bar. Slim pickings. The Garden Grill has a very selected menu, too. Bree and Alisha were very rude. No housekeeping unless if we asked for it. We are diamond members and tend to stay at Hilton when we travel. We will not stay there again!