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TripAdvisor traveler rating
209 reviews
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Dec 14, 2024Fine if you’re not in the basement
At first they put me in the basement and the room was not clean, there was a bad smell, and the phone was ripped out of the wall. When I asked to move, the front desk girl was mad at me for asking, even though I specified I was happy to go to any room that wasn’t in the basement, it didn’t have to be a suite and they didn’t have to lower the rate.
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Oct 22, 2024Worst experience ever at a HILTON HOTEL Doubletree
This was the worst $350 per night hotel we have ever stayed at. The checkin staff is unfriendly. The room was a mess. The toilet paper roll was broken off the wall. The curtains were pulled down from the ceiling and broken letting light in all night. The shower caulking is pealing and black with mold. The wall paper is pealing off the walls. The body wash and lotion in the bathroom were both empty. The towels are not fluffly and soft but flat and rough. There is mold in the bathroom shower. We were told they had a shuttle when we booked but later found that it is only available from 7-10. Not good if you have an ealry flight. The free breakfast starts at 7. Not good if you have an early flight. Avoid this hotel at all costs. It was the works experience we have ever had at a hotel this expensive.
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Oct 21, 2024
No cookie, no welcome bag/water
Hilton Honors member for more than a decade and when I checked it I was not offered a cookie nor bottle of water. Stayed for 1 night to sit for a state exam as this hotel is in proximity to the testing center. Place was clean, the room had a real thermostat so HVAC would come on/go off. TV had a good channel line up. It took 3 floors…off and then back on the elevator to find a working ice machine. Toiletries are in shower dispensers, shower gel was empty. The shower was a genuine rain shower- as in drizzle. No water pressure at all. After seeing this I decided to not wash my hair as it would have been better to stick my head under the faucet sink to get a rinse. Doubtful I would return to this location.
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Oct 18, 2024Thank you Gretta, Esther, Kimmie and Matthew!
A big THANK YOU to Gretta, Esther, Kimmie, and Matthew! They were all so kind and helpful throughout our stay when we ended up without a place to stay due to Hurricane Helene and the storms last month. Gretta recommended fun activities while we were in town. Esther, Kimmie, and Matthew helped us secure multiple rooms for our families when it seemed like there were no more bed available anywhere due to everyone in similar situations because of the hurricane and storms.
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Oct 09, 2024
The Best I stay her all the time
Your service was awesome and Love, Kimmie, she is awesome. I’m a regular and she always remembers me! Thank you so much Really happy with the hotel and the team. 200 characters is kind of crazy for a review though! Just finishing up the review here.