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218 reviews
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Mar 16, 2025Adarian is Amazing!
I had the pleasure of being assisted by Adarian during my stay, and I must say, his professionalism and warmth made all the difference. From the moment I checked in, he was incredibly welcoming, ensuring a smooth and efficient process. Adarian went above and beyond to accommodate my requests, offering helpful local recommendations and always greeting me with a friendly smile. His attention to detail and dedication to excellent customer service truly stood out. If you’re staying here, rest assured that you’re in great hands with Adarian at the front desk. Thank you for making my experience so wonderful!
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Feb 16, 2025
Great staff
I had a great time staying at the hotel great room and the person checking me Adarian had great energy good personality. Those are the best hotels when the person has great energy. The hotel was near downtown easy for me to go there. Great food around the area.
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Feb 08, 2025
Good energy is always welcome
5 out of 5. Mr Adarian Shipman was very knowledgeable, respectful and came with good energy. The room was clean from top to bottom, including the Bathroom. The bed was very comfortable. I came to Charlotte for a business trip but I’m definitely coming back again to relax with the family
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Jan 28, 2025Disgusting
On 8 January 2025, I reached out to the customer service department regarding my experience as a displaced traveler and stay at the Double Tree Hotel in Charlotte N.C. Although the airline accommodated the passengers affected by the chain of events, those circumstances should not factor into the state of the facilities, the treatment by the staff, and more importantly the laissez-faire demeanor displayed by the Double Tree leadership. As I reflected on the chain of events which included an unpleasant and unsafe environment, unclean room, rude and unhelpful staff, and shuttle service failures, I kindly request that you rescind the good will gesture, as it on all levels appears insufficient in addressing the chain of events that transpired, and lacks any appearance of corrective action, responsibility, and deliberate measure by the Double Tree, or Hilton to ensure that not only myself, but other patrons don’t experience the same level of dissatisfaction/experience. While I had expected to resolve this matter promptly, the response I received was far from satisfactory. Initially, by the hotel staff and additional echelons of Hilton customer service, I was assured that my concern would be addressed within a specific timeframe, but this promise was not fulfilled. After several follow-up communications, I found myself having to reiterate my issue multiple times without receiving a clear resolution. Each interaction left me increasingly frustrated, as it did not seem like my concerns were taken seriously or that any tangible steps were being made to assist me. In fairness, you have been the ONLY person that displayed integrity, effective communication, and an ethical approach. After receiving your correspondence, my staff performed an open search and determined that the gesture of 10, 000 honor points would not cover a hotel stay in most US cities. Although the discovery was illuminating, I remain disheartened about the professionalism or lack thereof by the staff, making my approach a selfless one, because no veteran and patron should be treated so disrespectfully. As a loyal customer, I expected a higher standard of service. I believe it's essential for companies to prioritize customer satisfaction and take complaints seriously. I kindly request that my issue be escalated to ensure it receives the attention it deserves.
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Jan 14, 2025
Horrible property
The worst hotel ever don't stay here bums in and out of the property all managers do a sit outside smoke cigarettes all day long they was smoking right underneath my window it was three of them I started taking pictures security supposed to be outside but he's in there sleep cars get broken into property it's bad bad bad I won't stay there ever again even for free