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Hotel overview
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages
Valid in Diamond Club room categories. Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/ not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.
Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities.
Location
Riviera MayaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
21117 reviews
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Dec 25, 2024Worst “All-Inclusive”Ever — total scam
World’s worst experience ever. Nothing is included for this all-inclusive. You can’t get a reservation for dinner unless you pay $100 person. This applies to all levels of— people that paid for the upgrade are actually getting charged MORE to eat. It’s a total scam. I feel bad for the employees they just keep giving you the run- around and tell you to go wait in another line when we just want to enjoy a vacation (that we PAID for!!) and be able to eat in the restaurants vs the buffet. This is our first experience with an all-inclusive. Never again. Everyone that we have visited with is having the same experience. So sad.
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Dec 25, 2024
Fixer upper
First the good: The service was generally good, the food decent. The beach was beautiful, the pools clear. Weather was amazing and the lawns well manicured. The building itself was good if only it was better maintained. Now the bad: This place needs to be better maintained and upgraded. The couch/sofabed was full of stains and sunk so low that you couldn't sit in it. The bathroom had mold. The air circulation was horrible - it was beautiful dry weather outside but unbearably humid inside the room. They tried to repaint the room and you can see paint drips everywhere. The doors don't close properly. The rooftop hot tub and bathroom jacuzzi didn't work well. The staircases were disgusting, dirty with room service plates stacked against the wall. The worse part, my daughter got stuck in the elevator. The SMELL, WTF is with the SMELL? Seems like sewage smell would come blowing into the rooms regularly. Diamond club wasn't worth it at all. Booking restaurants for 6 is fine, for 7 and they charge extra per person. Access is very limited. Our butlers were good, my sister's family weren't so lucky. We paid a premium and felt like it was a budget trip. NOT RECOMMENDED.
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Dec 24, 2024
2 Star resort being pushed as a 5 star. Don’t waste your money here.
First off let me say that I go to Mexico twice a year and I have never been to a resort so bad as this one. Diamonds club checkin was a disaster with untrained staff. Room smelled like raw sewage and hallway were spayed with perfume to mask the smell. Rooms are run down and bedding is stained and ratty. Food was raw when served and unsanitary conditions with washing cup at the bars. Shortages of everything from spoons to stir sticks, salt and pepper shakers. Staff are mostly miserable and lie to you about everything. Tell you to come back in 15 minutes. Beach towels are bleach stained and need to be replaced. This resort is one of the worse resorts for trying to sell you stuff. Never seen when they put kiosks throughout the resort to sell you massages and excursions. Food at the buffet and room service was all cold. Only way to get hot food is special order at the buffet. Diamond club butler are useless. Asked them to book a couple specialty restaurants and they said they were booked all week. I went on their app and reserved them myself no problem, Internet was down a lot and they actually deleted a bunch of rooms because of a IT issue. We had to spend vacation time getting it fixed because everything is done through the internet there. Location of this resort is in the middle of the swamp and taxis are expensive if you wish to leave. Bed bugs were bad at this resort. Saw numerous mattresses being removed from rooms. Spoke to people that had bites all over their bodies. This place is not a 5 star resort, more like a 2 star. I would not waste your well earned money on this place and would recommend the Dreams Cancun. Much better resorts and the food their was amazing.
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Dec 24, 2024
Do not recommend
Was there for a wedding but would not go there in future. Bad food, most of the time the service is bad, the location is great but smells real bad ( sewer smell + cleaning products smell ) Room service and housekeeping had to be reminded several times most of the time . Would not recommend
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Dec 23, 2024
Worst Hotel to stay for Diamond Club
Bought a 4 days diamond club package which is promising the butler service and “Top shelf Liquor” My butler Joselyn was excellent but Mayo was no help. No remote, The top shelf Liquor was Grey Goose, 50% of time they didn’t have it. No scotch or g