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Hotel overview
Location
Florida Keys - Duck's Cay - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for all guests.
Mandatory hotel-imposed resort fee inclusions:
• Self and Valet Parking
• Wi-Fi Internet Access throughout the resort
• Local and toll-free phone calls
• Resort-wide transportation
• Use of Chaise Lounges and towels at pool and beach
• 24-hour concierge, front desk, and security
• Access Calm Waters Fitness Center
• Unlimited use of the Putting Course, Sports Field, and Tennis Facility
• Access to Coral Cay Club (some activities have an additional fee to cover cost of materials)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
1785 reviews
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Apr 03, 2025Jacob is the best
Amazing service! Jacob is very professional and welcoming. The drink choices are fantastic, and the ambiance is relaxing and cozy—perfect for unwinding. A great spot to enjoy with friends! Highly recommend! The drive was very easy and smooth from Miami
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Apr 03, 2025I’d choose another place to stay
The good: we stayed in a sanctuary house and it was very nice for our group of 7. Most employees, especially the breakfast buffet staff were very friendly and helpful. Adult pool was very nice Why I would say choose somewhere else: mainly their billing and transparency around it. The youngest in our group was 17. We always tip well on good service. Whenever she would order food from the restaurants, they would automatically add 20% gratuity. They didn’t do that for the adults. It’s not their policy unless it’s a group over 6 ordering at a time. It’s not published on the menus. When I asked about this inconsistency, the staff said they could do that when they saw fit. I brought it up to the manager. She said it wasn’t their policy, but she didn’t do anything about it. When I checked out, I asked for a breakdown of my charges so I could see how often that happened. They said they couldn’t provide that. Basically I had a bill I had to pay with no specific documentation. Also- all of the activities included in the “resort fee” has too many limitations. If you want to borrow a bike, it has to be back in an hour. Paddles for pickleball, an extra charge. EVERYTHING is closed by 6pm. Nothing to do after but drive off the resort. We tried Anglers one night and they were very busy just vacuuming and cleaning around us before closing time.
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Apr 02, 2025
Not what we expected
If it was a review for just the employees of this resort I would have given a five star. Everyone was kind and anxious to help. When we arrived to occupy our Marina Villa they had put us in another villa , much further from the main resort and pools. We had a confirmation and we said we did not want the replacement villa so they put us and our friends in 2 separate hotel rooms for the night. We had to spend the whole next day moving into one hotel room and then eventually into the marina villa. We also had brought all of our breakfast and lunch food so had to shove it in the small fridges in our rooms. We also ended up spending $50 for 2 breakfast sandwiches and 1 OJ and we also had to purchase lunch. When we got to the 2 bedroom villa , only one bedroom had a dresser so my husband and I had to live out of our suitcases for 5 days. There was NO PLACE to put our clothes. Also the bed was against the wall , no way around so when my husband had to get up in the night I had to get out of bed or let him crawl over me. THIS UNIT COSTS ALMOST $1000 A NIGHT !. BE AWARE THAT YOU KNOW WHAT YOU ARE GETTING . There were cranes doing marina construction work close to our villa from 9 to 5 most days. The pool areas were very nice and again the personnel couldn't have been nicer. After many discussions with management over several days they did write off our 1st day of charges.
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Mar 20, 2025Disappointing to say the least
Poor customer service had problems with the HVAC system, plumbing, problems with sliding glass door, needed additional blankets due to room temperature, canceled yoga class. Unable to speak to manager as she was out of the office. It just was very disappointing.
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Mar 17, 2025
Disappointing Experience – Not Family Friendly
We were really disappointed with our stay at this resort. The rooms are outdated and have an unpleasant smell, almost like dirty socks. The walls are paper-thin, so we could hear everything. Our sink didn’t drain properly, and despite asking for maintenance, no one came to fix it. We also requested extra blankets, but after four days, they were never provided. Additionally, there’s very little available on-site. Everything shuts down by 5 PM, and the kids' club doesn’t exist, especially disappointing during Florida’s spring break. We booked a cabana at the Coral Cay pool, but the restaurant was closed, and the cabanas were covered in mold, which made us feel sick just sitting there. While they gave us four bottles of water, there was no actual service. The new restaurant on the property was decent, but the service was poor. Overall, this resort is not family-friendly, as there’s really nothing for kids to do unless they go to a separate off-site building. We expected much better for the price.