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Hotel overview
Location
Florida Keys - Duck's Cay - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for all guests.
Mandatory hotel-imposed resort fee inclusions:
• Self and Valet Parking
• Wi-Fi Internet Access throughout the resort
• Local and toll-free phone calls
• Resort-wide transportation
• Use of Chaise Lounges and towels at pool and beach
• 24-hour concierge, front desk, and security
• Access Calm Waters Fitness Center
• Unlimited use of the Putting Course, Sports Field, and Tennis Facility
• Access to Coral Cay Club (some activities have an additional fee to cover cost of materials)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
1775 reviews
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Mar 01, 2025Sewage stench
The stench from sewage near our “premiere king” room is nauseating. Engineering “cannot find anything wrong”. Housekeeping staff do not speak or understand english so it was frustrating when they were knocking on our door at 8:30am as if we were supposed to check out on day 1. Resort is very pretty and has nice amenities but if we have to smell sewage for the entire week I would think they would do something about it instead of an apology blaming it on the tide and saying hopefully it will dissipate. Going back to Cheeca Lodge in the future and advise not staying near the oasis adults only pool here if you decide to book a room. I am pretty sure this is an ongoing issue and that is the real reason they cannot fix it.
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Feb 27, 2025Looks great but accommodation standard is variable.
This is a beautiful looking resort. A lovely pool area and great sport facilities. Only downside for me was the town houses ( self catering houses) are all actually privately owned. This means the standard is variable. Unfortunately on arrival our private pool was filthy dirty, we only had 1 broken sun lounger for 4 guests, kitchen cupboards didn't fit properly and had only basic kitchen kit. The furniture was quite tatty. Only the lounge tv worked, none of the bedroom ones. We even had an exposed electrical socket by the main bed. I went immediately to discuss these issues with the reception to be told they couldn't do anything out it because they didn't own it! My son spent hours cleaning the pool so we could use it. By midweek after much nagging the hotel finally lent us 2 sun loungers. i was very disappointed by their response to my complaints. I felt as I booked with them they should be sorting out the issues and getting on top of the owner to sort the house out for future guests. The resort could also do with a small grocery store. For self catering it was nearly 10 miles to a large supermarket. A small grocery store would have been extremely helpful.
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Feb 19, 2025Beautiful, clean, friendly staff!
Absolutely beautiful location and pool! Stayed for a charter with Captain Dylan Bryan on the B n’ M out of Islamorada (I’d highly recommend btw, look him up on Google/Instagram). Pros: The staff were all super friendly and helpful! The rooms were clean and very spacious! Cleaned and restocked daily. Nice balcony, and views were beautiful even out of a standard room. Golf cart transport for getting around the property. Small water play area with water slides for the littles was a big hit! Mini golf, volleyball, and kids activity center was a nice bonus. All the food we had on property was excellent and a great variety of options! If you’re looking for a real resort feel this is your place! Cons: Pool closes at sunset. The Tiki Grill and Pilar Bar stop serving food at 5. This leaves the Angler and Ale or Salt & Ash your only option for dinner without going to Marathon or Islamorada. Both of which require reservations or you’re going to end up with an hour + wait if even possible. Must plan ahead for dinners. No fishing allowed, and we were not allowed to launch our personal paddle board from site, but there’s plenty of places you can close by. Also, you trade out some of the authentic keys feel for the resort vibes.
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Feb 19, 2025
Sad what has happened to this resort
I have been coming to this resort for decades but sadly this will be my last trip. The resort is in beautiful surroundings but it just simply isn’t maintained. There is no doubt a major sewer problem that has yet to be repaired and has been an issue the have been “working on” for years. The scent is overpowering. Can’t miss it. When asked about it - the girl at the front desk said she would send housekeeping to spray air freshener. The air freshener they are using is so strong I can taste it. The staff has some amazing people that try so hard but some that are just clueless and overall they are understaffed. Room service was not an option this morning and all ordering services that are advertised through their site with the menus around the property say it is unavailable at this time. For the prices they charge- you expect more. It is just sad what has happened here.
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Feb 19, 2025
Nice outdoor property but service needs attention
There are lots of nice amenities for kids , pools lagoon etc . Service however sadly lacking . Not sure where the breakdown occurs . I called three times for additional towels due to family group of 10. Finally went and got them myself at front desk . Everyone who answered phone or I met at desk very pleasant but no action . Also requested first night someone to come and vacuum as floor was gritty in bare feet . Requested three times as well / no one came . The villa we were in - the Sanctuary was advertised as 4 bedroom . Was really a 3.5 as one bedroom was a connector room with no closet . Furnishings are in sad need of replacement as almost threadbare on chairs and sofa . Lastly electronic key system always breaking down. I had to get the bracelets re keyed several times . This is a lovely property but needs t be updated and service needs to be attended to . There was one great employee at the bar named Jason who was very kind and helpful . Others at the bar not so much . We won’t return sadly until upgrades occur and service improves .