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Hotel overview
Location
Puerto Morelos - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
6933 reviews
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Dec 19, 2024Good Food and Good People!
Everything was fantastic, especially my man Rafael at Olios. Olios is the fanciest food there and if you get Rafael he will take good care you! All the bartenders had a smile and a joke and knew how to make any drink. Highly recommend the swim out rooms with a view!
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Dec 18, 2024
Olios
Rafael at Olios was amazing and thr food was incredible. Ale the chef is amazing at her job. Luis manages Olios wonderfully, we have no notes from our experience other than “go now!”. Every restaurant we tried was amazing but the service from Rafael was superb. Candido our butler was also absolutely top tier and I hope everyone gets to experience his services when they stay here. We are already planning our next trip here.
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Dec 18, 2024
Olios. Outstanding dinner!
Outstanding food and service at Olios at the Haven resort. This is, by far, the best venue for dining here with excellent tastes and wonderful service courtesy of Rafael, Luis Pisle, and Ale, the chef. A very elegant dining experience!!! Best meal this week!!
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Dec 18, 2024
A great place to turn 5-0
We spent a week at this resort from 7-14 Dec. We have been to many all inclusive throughout Mexico and this is only the second one that is on our list of "must go back". We had a regular swimout room in building 2 and it was great. Fernando (pool concierge) was very attentive and made sure he checked on us regularly to see if we needed anything. The wait staff around the pools always made sure our cups were full with great drinks. AN EXCELLENT RESORT!!
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Dec 18, 2024
Paloma is the best bartender.
Paloma was the best experience we had. She’s so lovely. Great with service. We loved her. She always made sure we were having the best time. And made sure my sissy in law had the best experience. She was on top of all of our service and definitely made this whole trip one to remember.