Wish you were here?
Hotel overview
Location
South Shore/Heavenly Mt AreaProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy : A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Cancellations inside of 3 days prior to arrival incur a 1 night penalty and applicable product penalties.
No shows incur a 1 night penalty and applicable product penalties.
Minimum night stay restrictions may apply.
Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly.
The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out for all U.S. Domestic reservations Land Only reservations.
Mandatory hotel-imposed fee inclusions:
•Fitness Center admission for 2 people per day
•In-room internet access daily for 4 devices per day
•All local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Room taxes are included in vacation price.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 29Jul14 - 31Mar50
Ratings & reviews
TripAdvisor traveler rating
6428 reviews
-
Dec 13, 2024Overpriced, poor customer service, NOT a resort
The only good thing I can say about this property is the location. It is within walking distance of the ski lifts at heavenly. This property is under renovation and I knew that when I chose to stay here, but I assumed they would be making an effort to minimize the inconvenience to guests. However, this was not the case. You have to walk right through the construction mess and the dust is so thick in the air that it was hard to breathe. While the workers are all wearing masks and hardhats, they have guests walking through an open construction site with nothing. The $26.95 resort fee should be waived because very few of the amenities are available. My daughter and son-in-law stayed here two years ago and the Jacuzzi didn’t work. The Jacuzzi still doesn’t work today. We stayed in a non-smoking room on a non-smoking floor, however the entire floor and each of the elevators reeked of cigarette smoke. It’s great that they’re doing renovations because there have probably been no renovations since the building was built. The walls are literally crumbling, wallpaper peeling off, and black stuff in all of the grout lines in the shower. The bed was very uncomfortable with very obvious springs The customer service was terrible. Twice they saw my daughter and me pushing a stroller with a baby while carrying skis and equipment, struggling to get through the door and they just watched us and offered no assistance. Also at that door, there are no automatic ADA doors. For what we paid it was way overpriced and I do not recommend staying here.
-
Dec 11, 2024Hotel is under remodel
If you want a del in a room in Tahoe and don’t mind the noise of remodel, stay here. It’s loud as you pass the activity of workmen. The stay is nothing special, our room had some worn down and non-working items, cabinets falling off hinges etc. low water pressure. Sheets were meh. It’s just average.
-
Dec 03, 2024Great Trip!
We had a nice time. Hotel was comfortable and friendly. Jim Burnes was very helpful in us getting our room. We were very appreciative. Our room was fine. We could easily walk to the other casinos. There weren't too many many places to eat. All went well.
-
Nov 30, 2024
Harvey’s hotel room
The pillows were very uncomfortable. The coffee mugs were dirty our shower didn’t close correctly the workers were drilling and the plugs didn’t work. The valet staff were friendly and nice. The food was okay. I think our visit could have been a little better if the room was up to date.
-
Nov 14, 2024
Sage Room
We always come up to Tahoe for my birthday. We stayed at Harvey’s and I made dinner reservations at the Sage Room. We had dinner last year there and it was not good at all. But I really want this to be a go to for us because of the view and ambience. I won’t go into last year but let’s just say food was not good and management’s reaction was insincere. This review is about the food. Service was ok, just ok. My wife ordered the scallops and I ordered the New Steak. My wife likes her scallops cooked medium well. I understand that scallops are at their best when cooked rare. And I love scallop sashimi. But my wife likes them medium well, so they should be done that way. Nope, rare and not even warm in center. She sent them back and apologized for being so difficult and she understands that most chefs cook scallops more rare than she likes them. When they returned they were even more rare the before. She squeezed one with her fork and the scallop “milk” bled out. A couple of them were cold. Was the kitchen pissed at us for retuning scallops to be cooked more? We told our server and she apologized. I asked for her to take the scallops off the bill which she said she would. But a manger should have come by, absolutely necessary when a customer is not pleased. I told my server my steak was good, only because I was embarrassed to let my wife know it was not good. No flavor and tough. Very disappointed. I talked her into coming back here after last year’s terrible food. We will not be coming back, at least not for a very long time.