Wish you were here?
Hotel overview
• Complimentary private roundtrip airport transfers
Valid for Rock Royalty Ocean View, Rock Royalty Caribbean, Sand Suite and Rock Royalty Partial Ocean View room categories. Five-night minimum stay required for up to six passengers. Not valid on contracted groups.
Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
Location
Riviera Maya - BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Ratings & reviews
TripAdvisor traveler rating
22301 reviews
-
Dec 25, 2024Christmas vacation 2024
Excellent environment, great entertainment team, come here if You want to have a great time, a lot of activities organized everyday to keep guests happy! Love it Love to spend time with Martin, Daniela, Luna and Obi Would like to have more aquaerobics!! Thanks for everything
-
Dec 24, 2024
Great winter getaway
We had a great time at the hotel. The suite had plenty of room for our family of five and lovely views of the ocean and pools. The restaurants offer a lot of variety and ample food and drinks are always available. The pools and beach area were great places to relax, and the hotel is close enough to explore other areas (like Chichen Itza). I would recommend the resort!
-
Dec 24, 2024
Did not Disappoint
I booked this hotel at the last minute. I really am surprised how much I enjoyed this hotel and would definitely would book again. Food was probably so far the best resort food I have ever had. Juan was my pool guy was very attentive. I was leary to book but the pictures are not showing all the updates the property really has. I promise you will not be disappointed. Some downfalls was the ocean but if you have little kids that want to go into the ocean its perfect. Electricity was being turned off during the night for 2 hours. No air....Far from airport like 45min. but im on vacation so I wasnt in a rush. Place is big but I needed to walk off all the food I ate. Entertainment nonstop.
-
Dec 23, 2024
Hard Rock fun!
We love the hotel and the hospitality. Our butler Naef was exceptional! We can’t wait to come back! Our son had lots of fun meeting new people. We also loved the Bali beds and shout out to Alex who works very hard and takes very good care of his guests.
-
Dec 23, 2024
highly recommend
The service at Hard Rock resorts is top notch, we're members, and I highly recommend. The food is amazing, and there's plenty of variety. It's great for family, or a couples escape, and the numerous pools keep you cool in the Caribbean heat. Thanks Naef for everything!