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Hotel overview
• Complimentary private roundtrip airport transfers
Valid for Rock Royalty Ocean View, Rock Royalty Caribbean, Sand Suite and Rock Royalty Partial Ocean View room categories. Five-night minimum stay required for up to six passengers. Not valid on contracted groups.
Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Ratings & reviews
TripAdvisor traveler rating
22648 reviews
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Apr 22, 2025Better options elsewhere
It looks lush and grande but it's average. We were disappointed. Room was clean and comfortable. The food is okay. The market serves buffet all day long and very casual attire. No dress code needed. The restaurants are nice casual but the servings are very small and the wait is 1 1/2hr unless you arrive between 5:30 and 6:30. They don't take any reservations. It's a bit outrageous you have to wait so long. There needs to be a better system. You wait all this time to have a mediocre dinner. It's just not worth it. Definitely do not come here for the beach. It's a small cove. And the sand area for beach chairs are on top of each other like sardines. I was truly disappointed. If you want a chair on the beach or pool be ready to get up at 6 AM to put your towel down to safe the chair. They try to desperately sell you a timeshare. They try to have you attend a breakfast. They ask you on day one as soon as you arrive and then call your room a few times (3) to attend. Overall would definitely not come back and I've heard other Hard Rock locations are better but after this visit have no desire to try another.
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Apr 19, 2025
Just not for us…
Here’s an honest review: We had a good time. This was our second time at a Hard Rock property. The first was two years ago in Punta Cana. We spent a week at both, and can say that Hard Rock is not exactly the same across the board. Firstly, decide in your mind if listening to a presentation about a “travel club” is on your to do list, 90 mins or almost 8 hours makes no difference to their clock but can takes a chunk of time away from yours. That’s at either resort but with Punta Cana you get a riding tour of the resort. No means no Riviera Maya! Why go? The free gifts they offer for listening. Will I go again… ever again in life? NO!!! It didn’t make sense for us but it obviously works for others. Secondly, Punta Cana is not the youngest but as a much larger property with more amenities and activities, it presents as newer. Riviera Maya has an adults’ only side which is great. Restaurants and pool make you feel like you’re at a different resort. Thirdly, the resort staff at Riviera Maya were really amazing. Special mentions: Enrique - concierge, made sure we knew what was happening daily (once we met him) through What’s app. William - pool concierge, William, was tremendous! He made sure we had everything we needed, from a fixed umbrella to a complimentary poolside couple’s massage. I can’t recall the young lady’s name from Vacation Planners, who I talked to about our transfer back to the airport. She was so funny and we talked about our common braces story. She was very helpful and gave great advice for a smooth check out. Finally, as nice as the staff is at Riviera Maya and having the adults only side is a plus, we won’t return. The resort needs to be remodeled, in the rooms and outside. The room smelled like mold; there’s no exhaust fan in the bathroom or fan in room, so things never dried in the room. The bed is tremendously hard. The room was not very clean. The room service food was mediocre. We like activities and they don’t offer much. There’s either an additional cost or something offered once a week. There are nightly shows but nothing else during the day. We spent a lot of money to do excursions because it wasn’t much else to do besides eat the resort. It appears to be a great spot for those escaping the cold. However, if you like to have a little more activity, consider Punta Cana or a cruise.
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Apr 19, 2025Great service great staff
We enjoyed 6 days at Hard Tock Riviera Maya we love it great staff great service great food Shout out to Eddie Brau Otto Kiki Hector Jazzi Danny Val Emi from the entertainment team we appreciate guys Angel Mary Benito Isareal at the heaven pool always making our day Gabriel and Naef our Butlers are the best and we love them
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Apr 19, 2025
Relax and happiness in the paradise
We enjoyed 5 nights first time in here but no the last We loved the Heaven pool the attention the service and vibes Entertainment was excellent Eddie Brau Hector Val Kiki Emi Danny Jazzi Jorge We loved the food too good we highly recommend Wai for dinner Faro and isla for breakfast it’s awesome We recommend the Fire show white the dinner Oscar our pool concierge always checking on us Alex Benito Ozzy Mary
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Apr 18, 2025
Loved this Place, Heaven it was!
My husband and I had a wonderful time at Riviera Maya Hard Rock. The place was beautiful, sparkling clean and the food was really great. Most of all what made this trip amazing was the treatment of the staff, every place we went, restaurants, bars, pool and beach service was terrific. A special thank you for the staff at Faro, every morning the staff greeted us as if we were family. Their service was amazing, the buffet had a great selection, clean and beautiful atmosphere. Can't wait to back.