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271 reviews
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Apr 21, 2025Rock Hard Beds and Dog Hair Galore.
My complaint about this hotel has to do with beds and cleanliness. I have stayed in many Hamoton Inn hotels and normally cherish them for the comfortable beds they have (I have a very bad back from lifting too many heavy things throughout my life). The beds in this Hampton Inn are worse than a motel 6 bed I used to stay in when I was younger. After 4 hours of laying down, tossing and turning, and trying to get my back to not hurt so that I could return to sleep ... I gave up. I arose at 3 am, sat at a desk and did a couple of hours of work, and then checked out and left. WORST beds I have ever slept in. Even my wife, who normally likes afirm bed, arose very early and also complained about her back hurting and how poor the bed was. The second complaint centers around the cleanliness of the room. We have had pets through our younger years and are very accustomed to them. We do not mind staying in "pet friendly" motels, as long as proper cleaning is done after pets have left. Our room was full of dog hair on the floor. We had a wedding to attend in the morning, and after putting on my black suit, my wife glanced down towards my feet and asked what I had gotten on my pant legs. After sitting down to inspect them, I discovered that the bottom 3 inches of each pant leg had somehow picked up tons of white dog hair. This is unacceptable. The room must not have been vacuumed or cleaned properly after the last occupant. For these reasons, I'd recommend visitors seek lodging elsewhere unless you are a fan of beds as stiff and comfortable as the Red Rocks of Sedona and enjoy dog hair clinging to your clothing for the day.
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Apr 10, 2025Great property
I think this Hampton Inn is a great place to stay. Everything you need is nearby….Whole Foods, Gas, Restaurants…without the Downtown CRAZINESS🤪! Warm breakfast & pleasant Front Desk! Rooms are VERY CLEAN🥰! Large pool & spa & fitness room.
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Apr 05, 2025Disappointed
In town for a wedding and hoped this place would be nice in spite of other reviews. This hotel is worn out and needs a redo. It is not on par with most Hamptons. The breakfast area was fine, exterior good except for a huge pothole. Room was 😔. Seemed odd for Sedona.
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Feb 26, 2025Average stay
The hotel could do with a refresh, rooms were a nice size, beds were comfortable. The walls are somewhat thin, you can hear noise from neighboring rooms. Housekeeping is provided every other day. Locations is somewhat convenient, but not exactly walkable. Service was not great, the personnel seem indifferent and not very friendly or helpful. The one exception was Tracy, the night front desk clerk. She went out of her way to be helpful and friendly. Breakfast was average and was not set up on time each morning. In fact, we were quite rude long informed on our last morning that breakfast would be set up 30 minutes later than the posted time. Overall, I thought the hotel fell short of our expectations.
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Dec 17, 2024
Don’t Stay Here!
This hotel is a dump! Please do yourself a favor and stay anywhere else in town. This is not a Hilton Hotel, it is a franchise that is poorly managed and is leveraging the name. The building was in poor repair, with shabby stained carpeting, ceilings sagging to the point of splitting, and crumbling plumbing fixtures. The building also stinks, which might be what is referred to as a “pet friendly” environment. The staff is not there to provide customer service. In our case, most of the staff was not there at all. If you check in after 4:00 pm, the manager, assistant manager and maintenance man have all left for the day. There was a self-described “front desk engine,” but this engine didn’t start. She couldn’t/wouldn’t do anything to resolve our problem, and nobody is on-call, so bring your own duct tape. Their problem is your problem until the staff shows up for work the following day. We went a couple miles west and stayed at Hilton Grand Vacations. It was far superior in every way for the same money.