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268 reviews
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Feb 26, 2025Average stay
The hotel could do with a refresh, rooms were a nice size, beds were comfortable. The walls are somewhat thin, you can hear noise from neighboring rooms. Housekeeping is provided every other day. Locations is somewhat convenient, but not exactly walkable. Service was not great, the personnel seem indifferent and not very friendly or helpful. The one exception was Tracy, the night front desk clerk. She went out of her way to be helpful and friendly. Breakfast was average and was not set up on time each morning. In fact, we were quite rude long informed on our last morning that breakfast would be set up 30 minutes later than the posted time. Overall, I thought the hotel fell short of our expectations.
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Dec 17, 2024Don’t Stay Here!
This hotel is a dump! Please do yourself a favor and stay anywhere else in town. This is not a Hilton Hotel, it is a franchise that is poorly managed and is leveraging the name. The building was in poor repair, with shabby stained carpeting, ceilings sagging to the point of splitting, and crumbling plumbing fixtures. The building also stinks, which might be what is referred to as a “pet friendly” environment. The staff is not there to provide customer service. In our case, most of the staff was not there at all. If you check in after 4:00 pm, the manager, assistant manager and maintenance man have all left for the day. There was a self-described “front desk engine,” but this engine didn’t start. She couldn’t/wouldn’t do anything to resolve our problem, and nobody is on-call, so bring your own duct tape. Their problem is your problem until the staff shows up for work the following day. We went a couple miles west and stayed at Hilton Grand Vacations. It was far superior in every way for the same money.
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Nov 12, 2024
Don't stay here
This property is old and dated and needs remodeling. It felt like a Motel 6. It should not carry the Hilton Brand. I stayed here one night and moved to another property. As a Hilton Honors member, I have stayed at many Hilton properties. Nothing is this bad. Save your money and sleep in the car.
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Nov 04, 2024
Old, Tired Property
This Hampton Inn is clean, inexpensive (for Sedona), and the employees are friendly. Location and parking are convenient although they charge for parking if you are not a Hilton Honors member. The property itself is old and run-down. Towels are frayed, walls are chipped, fixtures are damaged, etc. It is badly in need of an update.
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Nov 01, 2024
Not your average Hampton Inn
The worst Hampton Inn I have visited. I made the mistake of assuming that Hilton directed some basic standards. This hotel feels like the most basic, dingy motel that would be 1/4 the price. The room smelled, which was only made worse when we turned on the heater. The carpets were old and dirty. The lobby was very unwelcoming and included a mini-fridge in the aisle that was part of their 'lobby store' for snack and drink purchases. Everything from the toilet paper to the thin towels was cheap. To add insult to injury, they charge $17 extra for parking. There is no gated parking lot or security. This is clearly just a money grab. The owner of this hotel is taking advantage of loyal Hilton customers in a popular town, charging a premium price for a very low grade product.