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267 reviews
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Nov 12, 2024Don't stay here
This property is old and dated and needs remodeling. It felt like a Motel 6. It should not carry the Hilton Brand. I stayed here one night and moved to another property. As a Hilton Honors member, I have stayed at many Hilton properties. Nothing is this bad. Save your money and sleep in the car.
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Nov 04, 2024Old, Tired Property
This Hampton Inn is clean, inexpensive (for Sedona), and the employees are friendly. Location and parking are convenient although they charge for parking if you are not a Hilton Honors member. The property itself is old and run-down. Towels are frayed, walls are chipped, fixtures are damaged, etc. It is badly in need of an update.
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Nov 01, 2024
Not your average Hampton Inn
The worst Hampton Inn I have visited. I made the mistake of assuming that Hilton directed some basic standards. This hotel feels like the most basic, dingy motel that would be 1/4 the price. The room smelled, which was only made worse when we turned on the heater. The carpets were old and dirty. The lobby was very unwelcoming and included a mini-fridge in the aisle that was part of their 'lobby store' for snack and drink purchases. Everything from the toilet paper to the thin towels was cheap. To add insult to injury, they charge $17 extra for parking. There is no gated parking lot or security. This is clearly just a money grab. The owner of this hotel is taking advantage of loyal Hilton customers in a popular town, charging a premium price for a very low grade product.
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Oct 22, 2024Eh
The property has probably been around for a while and could be updated. We stayed here over 12 years ago, and I had the same impression then. The bed frames in our room were noisy if you moved too much, and the room was cleanish. We had a chuckle at some items left by previous guests that I'm guessing they didn't want, and somebody didn't want to touch, or it is probably more the case that they just didn't see them and forgot. I'm not sure why they charge for parking at this location. It isn't in an area where parking is limited. I would probably take a chance with one of the other local hotels next time we are in the area.
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Oct 10, 2024
Worst Hampton (albeit franchised) we have EVER seen! Stain on the Hilton banner!
The Sedona Hampton Inn was the most disappointing and disgusting Hilton hotel we have ever seen! We are Hilton Diamond Members and Hilton AMEX holders, so we naturally look first to Hilton facilities as we travel. Hilton does not own the Sedona location, as it is franchised. Hilton should drop these owners of this franchise. This particular hotel is a "stain" (literally) on the Hilton banner! We tried 4 times to contact the franchise owners. On the 4th attempt they still did not give me the company contact person, they simply referred me back to the kind and frustrated hotel manager. The staff is courteous, but they, too are frustrated. They report their needs and issues to ownership. By the condition of this building one can assume all requests are ignored, just like my attempt to reach the owners. With taxes and a $17 per night parking fee (despite burned out lot lights,) our tab was $322 per night to stay in this grungy facility! Hilton corporate HAS been notified with pictures of the burned out parking lot lights, the strobing parking lot light, the strobing entrance sconce, the dangerously loose shower grab bar, the dirty, stained rugs, the torn seams, the dangerously lifting seams, the illegal 2 damaged exit lights, the peeling paint, the pulled away wall moldings, the greasy breakfast room chairs( that I would not give away for free on a Craigslist curb alert,) the torn out chunk of carpeting and the broken ice machine! Simply disgusting! Our stay was in September of 2024. Looking back over various travel site reviews, many of these issues have been prevalent for over 18 months, and likely longer after seeing the level of disrepair! Do yourself a favor and look elsewhere!