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1979 reviews
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Feb 02, 2025We came to visit Portland and enjoy the great restaurants and sites
The room not as clean as in the past, the heat was noisy, no coffee in the lobby this morning. The door in our room was covered in what appears to be spilled coffee and the floor was sticky. The room needs an upgrade. Otherwise, we like the location!
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Jan 12, 2025
Sub Par Visit
Being a Hilton, I’m was disappointed with my stay. Tv remote didn’t fully function, there wasn’t a “Do not disturb” sign to place on the door, no soap or dispenser in the shower, did not receive bottled water during our checkin or in the room, and the Hilton App didn’t work…..again. Had to check in at the counter. If it was a busy summer stay I’d cut them some slack, but being January these are small conveniences that the management needs to verify.
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Jan 05, 2025Weekend with the grandkids
Friendly staff, clean hotel, close to everything in the downtown area! Shopping, night life, walks along the pier, Franklin St and Commercial St. Friendly Toast is right next door so it easy to feed the kids (breakfast is offered at the hotel too)
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Dec 29, 2024
Very clean, great location, a few fixable annoyances
Look, most everything was great but there were these small issues that could be so easily corrected that wouldn’t make me so irritated about my stay. Island Hospitality Management manages this property, I beg them please: send 2 new waffle irons, send more bottles of shower gel, and have the maintenance do a sweep and proactively snake every sink and tub once in a while. Tub and sink drain were slow. Asked to have them snaked, they fixed the sink but not the tub. Asked again then they fixed the tub. Shampoo/conditioner wall bottles were fine but shower gel was empty. Asked for more and got bar soap. Tracked down cleaning staff, she had shampoo/conditioner replacement bottles but was apparently out of shower gel. Desperately needs 2 new waffle makers. Only has one and it’s so old the standard waffle spray doesn’t work. Insisted they bring out the PAM from the kitchen so I could finally make my kid a waffle. And this ain’t being petty, the waffle line was 10 people long and the front of it they were picking at the stuck pieces of their waffle trying to clean the machine (themselves, the GUEST) for several minutes.
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Dec 03, 2024
Too Busy
This was one of many stays at this Hampton Inn. At 11:00 pm the first night we had to change rooms due to continued loud noise from rooms. The Front Desk clerk was delightful, but the rooms did not answer their phones and the clerk was unable to leave the Desk as she was the only employee. It seemed there was constant barking and whining from dogs left in rooms. Not once did we receive the usual friendly "hello" from the day time front desk when we returned from our walks. On the other hand the dinning area was kept clean despite the crowd of folks. I understand it was Thanksgiving weekend and lots of families were visiting. When we return to Portland this Spring we will be checking out other accommodations.