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1977 reviews
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Jan 12, 2025Sub Par Visit
Being a Hilton, I’m was disappointed with my stay. Tv remote didn’t fully function, there wasn’t a “Do not disturb” sign to place on the door, no soap or dispenser in the shower, did not receive bottled water during our checkin or in the room, and the Hilton App didn’t work…..again. Had to check in at the counter. If it was a busy summer stay I’d cut them some slack, but being January these are small conveniences that the management needs to verify.
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Jan 05, 2025Weekend with the grandkids
Friendly staff, clean hotel, close to everything in the downtown area! Shopping, night life, walks along the pier, Franklin St and Commercial St. Friendly Toast is right next door so it easy to feed the kids (breakfast is offered at the hotel too)
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Dec 29, 2024
Very clean, great location, a few fixable annoyances
Look, most everything was great but there were these small issues that could be so easily corrected that wouldn’t make me so irritated about my stay. Island Hospitality Management manages this property, I beg them please: send 2 new waffle irons, send more bottles of shower gel, and have the maintenance do a sweep and proactively snake every sink and tub once in a while. Tub and sink drain were slow. Asked to have them snaked, they fixed the sink but not the tub. Asked again then they fixed the tub. Shampoo/conditioner wall bottles were fine but shower gel was empty. Asked for more and got bar soap. Tracked down cleaning staff, she had shampoo/conditioner replacement bottles but was apparently out of shower gel. Desperately needs 2 new waffle makers. Only has one and it’s so old the standard waffle spray doesn’t work. Insisted they bring out the PAM from the kitchen so I could finally make my kid a waffle. And this ain’t being petty, the waffle line was 10 people long and the front of it they were picking at the stuck pieces of their waffle trying to clean the machine (themselves, the GUEST) for several minutes.
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Dec 03, 2024
Too Busy
This was one of many stays at this Hampton Inn. At 11:00 pm the first night we had to change rooms due to continued loud noise from rooms. The Front Desk clerk was delightful, but the rooms did not answer their phones and the clerk was unable to leave the Desk as she was the only employee. It seemed there was constant barking and whining from dogs left in rooms. Not once did we receive the usual friendly "hello" from the day time front desk when we returned from our walks. On the other hand the dinning area was kept clean despite the crowd of folks. I understand it was Thanksgiving weekend and lots of families were visiting. When we return to Portland this Spring we will be checking out other accommodations.
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Dec 01, 2024Embarrassment to the Hampton Inn name - Avoid at all costs!
The Hampton Inn Downtown Portland is an absolute disgrace to the Hampton Inn brand. This place is a masterclass in how not to run a hotel. The valet service were extremely rude and left no confidence in the safety of my vehicle as I watched them floor cars around the lot for literally no reason. But the front desk staff took the cake for sheer incompetence and rudeness. Power hungry, Ken, at the front desk was so afraid at the very idea of valet being questioned he threatened to have us removed. This hotel doesn’t just fail to meet Hampton Inn standards – it outright demolishes them. If you value good service or even basic decency, do yourself a favor and stay anywhere else.