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1231 reviews
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Aug 28, 2024Customer service fail.
We actually love the hotel and location and usually choose this area over the Wes Coast due to the cool little strip and much less traffic. The employees are always friendly and helpful but on our last trip I had a fall due to negligence of the Hotel. I fell in their breakfast area and sustained a head and back injury. My wife advised the women at the front desk of the issue and my fall. She stated she would have the General Manager contact us to see if we were ok? The General Manager Dan Jordan never spoke to my wife and never reached out to me as a Hilton Honors member for decades! A few days later I got a call from someone I thought was from Hilton or Hampton but it was a legal shark making sure I wasn't going to sue! Never asked how I was just what was I going to do, did I go to ER, was I going to sue ect... At that point I was furious! Hilton Honors has always been an excellent program but this situation was all corporate greed and CYA went straight to lawyers knowing they were in the wrong and staying away from any communication with me! I was blown away. I only wanted them to fix their issue so no one else got hurt. I am very dissatisfied and disappointed with The GM for the route he took then lieing on my wife's post about speaking to her which NEVER happened.
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Aug 24, 2024
Traumatic
Very poor we had an incident in the dining breakfast room and the manager never contacted us and was told he was on property that day. He never has called nor checked on my husband . Such poor customer service that I will never return to this establishment. This has changed our entire life and they could care less . Not even willing to step away from the desk to help us . Beware of these type of people.
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Jul 27, 2024Great find
We decided to experience the Atlantic side of Florida. New Smyrna beach did not disappoint..a hidden gem. Hampton inn is is a great location. Not on the beach, so nice and quiet. Lots of parking available but a 22 dollar charge for paying guests is not welcome. Rooms only have a small window so can appear a little dark inside. Our room was quite large. We loved sitting on the porch. The staff are friendly and helpful. Breakfast is complimentary which is a nice touch. However, the food on offer is limited..a grab and go! As mentioned earlier, great location… restaurants, bars and shops all nearby... Old style Florida is alive and well..! Recommended.
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Jun 30, 2024Too much penny pinching
This could be a great hotel but instead it is dirty, tried and in need of much TLC. The common area corridor carpets are filthy the room I was allocated, dark and dirty. I didn’t notice any difference in nightly room rate yet housekeeping was only every other day. What reason is there now for this other than greed. Rooms are stripped to a bare minimum an example being not even a glass for a drink of water and coffee consumables never replaced once in a 14 day stay!! Housekeeping is a term I use loosely as consists only of bed making, bin emptying and towel changing. They do not even wipe down surfaces/dust so imagine how dirty after 14 nights. Pilllows are so uncomfortable, I struggled to sleep. The icing on cake was when my husband overhead the breakfast waitress advising a colleague the she had “left her some of the good stuff in the back room” , not the rubbish that is out front”, lovely!! They are also really frugal with breakfast putting out only a couple of each items at a time and replenishing once gone. This means you are constantly needing to ask for items. Reported a light bulb needing changing and still in dark a week later on checking out. Needs someone to manage from a customer perspective and not profit only.
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Apr 22, 2024
Can't fault this lovely place.
We loved this hotel, the location is perfect. Lovely big room, with TV and fridge. Great breakfast. The pool is great, smallish, but most hotel pools are. Parking easy ( costs $22 per day though) Great town and beach. Very friendly and helpful staff. There are roosters roaming free throughout the area, and they can be a bit noisy in the morning, but got used to them quickly!