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649 reviews
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Nov 17, 2024Comfortable Stay
This is a fairly typical, comfortable Hampton Inn. We received a friendly and helpful reception from Heather and the welcome cookies were good. Many breakfast options are available. Parking is easy. Our room had quite adequate space, computer desks, outlets on table between beds, and a fridge. There was no particular view from the room. A second luggage rack would have helped in a 2-bed queen room. We appreciated actually having towel racks and a good shower. But the bathroom needed better lighting. Great coffee was always available in lobby and lots of snack items could be purchased in a small shop next to the reception desk.
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Mar 24, 2024Absolute excellent experience. Staff is outstanding.
We came into town for a family emergency and stayed off and on for over 3 weeks. Staff went above and beyond holding us close to their hearts during our grieving process. Every single staff member checked on us daily. We are so grateful for that and will, without a doubt stay at the Hampton Inn in Brockport again.
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Dec 02, 2023Heinous customer service
We have stayed at the Hampton Inn on several previous occasions as our children attend SUNY Brockport. We had a room reserved with a check in time of 3pm. At 3:30, the room was not ready. We ran some errands and tried our virtual key at 5:30 to find out room was still not ready. Called hotel directly and desk person was outrageously rude and disrespectful. She told us she didn't know when the room would be ready. We asked for recommendations on where we could wait while the room was being readied and she laughed at me over the phone saying "you can wait wherever you want". I was completely taken aback and asked to speak to the manager. Her reply was there is no manager here. I then asked her to whom I was speaking... her response was "I don't have to give you my name". We are Hilton Rewards members and we have never EVER been treated like that at a Hilton or at hotels with lesser reputations. Never again. Go 100 feet up the road to Best Western. They were incredibly nice and treated us great.
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Oct 05, 2023
You can't go wrong!
Nice facility! Wonderfully kind staff! Definitely stay if you get the chance! We were a big family traveling home from a weeks vacation. We arrived around 8:40 pm on a Saturday night on a night the place was sold out. One of our rooms wasn't ready and we had to wait. The hotel clearly was exceptionally pleasant and worked hard getting the unit ready in between checking folks in. Our rooms were comfortable and just what we wanted for night's rest. The breakfast the next morning was exceptionally stocked with delicious items. Very much appreciated. Don't pass this one up!
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Jul 29, 2023
Staff was Attentive. Accommodations were excellent, clean. Hot breakfast was well maintained every day I was there.
Great service, attention to details, staff was service oriented, property was well maintained both inside and outside. Room was very comfortable and clean. Hot Breakfast bar was kept clean and supplied during the breakfast hours. My overall impression was a well run operation with guest service at top of mind with staff.