Wish you were here?

Hotel overview

The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.


Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_5.0 5786 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great dinner experience!

    We ate dinner at Chaka and had the most amazing server. His name was Abraham and he was the best of the best for customer service. So personalable and friendly. We loved his go getter attitude and the way that he described drinks and food. Would absolutely recommend asking for Abraham.

    Jan 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Make The Grand Vilas your next family vacation destination

    The Grand Vilas in Playa del Carmen a first class resort even as an all-inclusive resort! My family had the best time ever and can’t wait to go back next Christmas. I’ve already put my deposit down and looking forward to another terrific experience. The service was exceptional, and I would recommend this to anybody looking for a great vacation spot, especially if you’re bringing your family!

    Jan 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Velas at Its Finest

    We arrived for our 4th visit to Grand Velas, Riviera Maya on December 24, 2024. For the next 8 days, we enjoyed the beautiful beach, the exceptional service at the beach provided by Marco and his team, especially Donato, the delicious meals (especially our breakfasts at the Bistro where Francesco and his team made us feel special everyday, and even went to the store to make sure I had the coconut water I love every morning), and appreciated the support of Guillermo, our concierge, who made sure everything was running smoothly. It was the Grand Velas we have come to enjoy so much. However, when we had a family emergency on New Year’s Eve. Grand Velas was truly at its finest. They coordinated our hospital visit, helped extend our stay, provided staff to help us navigate the hospital system and stayed in touch even when we made it back home. You couldn’t ask for more! Thank you to the entire team for an incredible experience.

    Jan 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Magical experience at Grand Velas Riviera Maya .

    Grand Velas Riviera Maya was truly a magical place . We went for 10 nights and loved every minute . We were on a large family vacation with different age groups . There was something for everyone to do at all times . We felt safe and even the kids could run around themselves and enjoy . The staff were all wonderful starting with our concierge to the beach staff , dining , housekeeping etc . Nothing was too much to ask . We had the best time , food and drinks were great and we got to relax . The resort fueled our mind , body and soul and we were so sad to leave . The spa was amazing too !! We can’t wait to return soon . One of our best vacations so far …..

    Jan 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very Nice Holiday Trip

    My family and I went over the December break. Overall it was a fantastic experience. The resort is beautiful. It's very large. We stayed is Zen and really liked the experience. The beach is very nice and the pools are huge. The food is very good. My wife and I were really pleasantly surprised and plan to return next year. My only complaint is that I wish the pools at the beach and Zen had a hot tub.

    Jan 05, 2025