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Hotel overview
Location
Riviera Nayarit - BeachProperty information
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Hotel details
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
13858 reviews
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Apr 17, 2025Relaxing Haven
This was our 2nd stay at this resort in 9 years. 1st time they had a mini zoo in the middle, this time it’s lush gardens with fun seating areas. Technology has come a long way too. You can download their app and have all the hotel info on your phone. It was so easy to book a restaurant, we ate at a different specialty restaurant each night and the food was very tasty! The only negative for me was the bed was too hard so I used the mattress from the couch to put on top of the bed ( I’m a princess )
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Apr 16, 2025Not a great place to stay
Black mold in shower, electrical outlets did not work in our rooms, NO HOT WATER several times of the day, BAT FECES all over the wall and floor outside my room where they “nest”. Wasn’t cleaned up once. Bathroom tap was hanging on by a thread. My grandson got ringworm from the pool. Paid for ocean view room, got partial view. Very noisy with fireworks late at nite. Housekeeping was very noisy at night pushing big carts up and down hallways, laughing, talking. Food next to pool was disgusting. The hamburgers were literally burnt cardboard and not a big variety of food. The “beach” was full of seaweed not cleaned up. Terrible beach very small and rocky. This hotel is too far away from attractions. Uber cancelled on us many times. Taxi only took cash which we were Not aware of until we arrived at our destination. You’re better off to stay closer to town. This hotel was overpriced and we will not stay here again.
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Apr 15, 2025Won’t Return
Food was pretty good, but not hot at the buffet. Bacon, omg…. Overcooked to the point of no taste. Mexican restaurant was by far the best food, service, friendly.
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Apr 14, 2025
Photography is a scam?
Trying this as a last ditch effort to get someone to respond to me. Myself and my extended family stayed in march and just as we were trying to get a group photo in our matching shirts one of their photography people popped up. We thought ‘sure why not?!’, assuming the photos would be expensive, but not ridiculous. They were ridiculously expensive. We had to buy a package to get any photos, and they finally agreed to email us all of the photos and provide them on a hard drive so we said ‘yes’. Once home, we finally get the emailed pictures. And there were only 15/75ish? photos that were taken. This was not what we paid for or agreed upon. No one is responding to me. We just want our family photos.
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Apr 14, 2025
Great all-inclusive hotel
The hotel is great. The room was clean and comfortable, the food was very good, a lot of variety, and the special restaurants were great. The adult pool is a little warmer, which was great, even when the weather was very hot. The beach right in front of the hotel was very nice. The service and staff were friendly and kind. I super recommend staying at the hotel.