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Hotel overview
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16910 reviews
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Feb 19, 2025The most dishonest staff I have ever encountered
We were lied to by the manager of the Grand Palladium Punta Cana. She did not seem to care that it affected three young children under the age of one years old. Do not stay here. Integrity matters.
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Feb 19, 2025
NEVER TO RETURN
Staff make you fill out a survey, then try to take your phone and give themselves a 5 star rating.... and push you to send it... they can't even speak with you as they don't know any English. Room had hole in ceiling with plaster falling on the tub, next room.. no hair dryer, tv remote or no hot water in shower. ...so we had to sit in room while their service guy watched a youtube video on how to replace the part.... we booked through sunwing... the rep at the resort was terrible to deal with and when transfer information was required, we could never find her... she wouldn't even take our number or give us a number to call so we could find out when we our ride to airport was coming. terrible!!!
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Feb 17, 2025Fabulous holiday
We arrived on Sunday 9th February from the moment we arrived we were welcomed and made to feel special. All the staff have been amazing, friendly and helpful. The food is great huge selection and great themes. Have to mention Stephanie at the TRS restaurant who is a diamond and also Michael Bautista. We have 5 days left of our holiday. I wish it was more.
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Feb 16, 2025
Epic failure as a resort goes.
There are no words for how awful this resort was. Difficulty getting restaurant reservations, food poisoning 2nd night at Boghaliz, wine bar accessible only if you have dinner there. For an all inclusive there were limited wines available in the restaurants. You had to buy a bottle.. 4th night in after dinner we were enjoying a glass of wine and the mngmt staff came and told us we had 3-5 minutes to leave. There was no one at the door waiting to get in. Another restaurant mngmt came over asked if we had google and asked for us to bring jt up then took our phone and put in a fake review. The cleaning staff yells up and down the hall no quiet mornings. Maintenance was singing loudly every morning up and down hallway. The bathroom has a soaker tub you have to step into for shower. Not a fan as it is a deep tub. This was not a relaxing vacation and we will not be back. We usually stay at Hyatt Zilara but our daughter found this deal on line. Well you get what you pay for. Roberto the pool bar was great as was our waiter in the sports bar and grill.
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Feb 15, 2025
DO NOT BOOK!!!
Absolutely horrendous. Put in the wrong room, damp in the room and we have two kids. Family members had to be moved due to BLACK MOULD in their room, covering an entire wall that had just been wall papered over. We were meant to have a family room with two double beds, once we got put into the wrong room (not told this at check in) it was once we got to the room that we realised, they then told us they had none of the rooms that we had paid for available. Safe didn’t work, it’s had to be fixed twice. The lights in the bathroom also didn’t work. Don’t think we’ve ever been somewhere that’s had to have a maintenance man out every two days and a place that is swarming with maintenance men. They’re constantly trying to fix many problems. But everything is at a point that it doesn’t even reach below par. Power cuts. Door chain broken twice. Cockroach in the room. We didn’t have the drinks replaced in the room, so instead of doing it in the day, someone tried coming into our room at 10pm to do it!!! Thank god we had the finally fixed chain lock on. The mini fridge was never stocked properly and especially when you’ve paid for all inclusive it should be. Dirty towels and bedding. No tissues. No bed for our two year old and no cot for baby. Sofa bed turned out with no quilt or pillow, we rang reception four times and got told someone was coming with stuff so our two year old could go to bed, but they arrived 3pm the next day. My husband had also been to reception during this time and still nothing. At 9pm after a long flight he was obviously exhausted. The food is quite frankly vile in most of the restaurants They make people sign NDAs on checkout to quote ‘save their reputation’. When have you ever had to sign an NDA??? We refused to sign the NDA, so they refused our late check out after saying we could previously have it. Stuff sticking out in the bath and the bath is certainly not child friendly. The restaurant booking system doesn’t even exist and it’s a free for all, absolute nightmare. Berated by staff about check out tickets when we weren’t given any!!! Quite literally aggressively harassed by staff whilst with our two children. Extremely interesting point, throughout our time there you could NEVER get hold of anyone, but as we were attempting to leave we got swarmed by staff and it’s like checking out of a jail.