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Hotel overview
The Grand Palladium Palace Resort Spa & Casino is located on the seashore of the famous Bavaro Beach in Punta Cana, right next to the other two resorts of our tourist complex: Grand Palladium Bávaro Resort & Spa and Grand Palladium Punta Cana Resort & Spa. Its exotic landscape features a lush palm tree plantation, beautiful tropical plants and a 1 kilometer long beach with fine white sand and pristine turquoise waters. The Resort is a perfect place to escape from all worries…take a walk around exuberant gardens, enjoy special dishes from our diverse cuisine selection, or relax at the Spa.
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
13826 reviews
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Apr 22, 2025We would return!
Within half an hour of arriving we were completely relaxed. Our reception welcome was efficient, attentive and welcoming. Great choice of restaurants (indian and steak house were our favs), pools (the adults only is heaven) fantastic gym facilities for a hotel, stunning hotel grounds and the beach and sea are stunning. We were very concerned before arrival about sickness and the quality of the hotel based on reviews, please ignore these. We avoided washed salads, took extra care when brushing teeth and were cautious about sushi (we still ate it, just what we had seen freshly made) and all had a wonderful holiday. Sunstroke and too much alcohol is a likely cause for many! The hotel and beach all felt really safe, the staff were all friendly, again the way some guests speak to the staff, I'm not surprised if they are rude back (but we didnt witness this) simple manners and respect cost nothing. Thank you to all the staff across the whole hotel! The POP team were great, speaking multiple languages and making us all feel welcome. Sometimes teens and children can't join activities, so some more child only ones would be good, although the kids club is on site. The room was always cleaned, had everything we needed. You do need to step up and then down into the shower over the bath, so anyone with mobility issues would need to consider this. The hotel was a great choice for our family and we would love to return in the future, we wish we were still there.
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Apr 21, 2025
Perfect holiday
We have stayed here many times and never been dissatisfied or disappointed. The hotel provides total relaxation with staff who are happy to help and do their jobs. The friendly atmosphere aids relaxation. I would recommend this hotel to anyone and feel I have given them the best recommendation.
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Apr 19, 2025Mediocre
No problem resolution. Food made me very sick the two times I've been here. Kid had to sleep on a pullout couch despite booking 8 months in advance, was promised an extra mattress 6 times, but never received it. Never had a complete set of towels replaced and bedsheets were never changed. Didn't even make our bed until the 5th day. We were told our excursion was rebooked but it wasn't so we missed out. Hope to see that refund come through in 5-6 days... Palladium Travel Club is not worth it!!
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Apr 17, 2025Good holiday but service could be better
We have just returned from the Palace. Staying in a junior suite swim out. The room was generally good and we enjoyed having the swim out pool. We took advice from here and social media pages to take a shower curtain for the bathroom for more privacy with a teenager. This was a good idea and welcomed by my teenager. The room was clean and mini bar stocked every day. Our room seemed to regularly be one of the last to be cleaned which could be a bit annoying as it would often be after 4pm. Pools were clean and pool staff friendly. We all enjoyed spending time there, joining in the aqua aerobics and the swim up bar. We booked trips through the dive company on site. There were plenty of sun-beds and shady areas. Buffet restaurants were good and lots of choice including freshly made options. Service could be good but often we had to keep asking for glasses, cups for coffee and tea spoons. Very hit and miss - some staff friendly and others disinterested whether you tipped or not. The Japanese restaurant was by far the best and our favourite both for service, food and interaction. 100% recommend. The steakhouse was terrible when we went with poor quality meat and service. The Italian and Mexican were generally ok but nothing special. We enjoyed drinks and snacks in Hemingway. The closure of Bavaro did not affect us and we did not notice any noise but we were ideally located and some distance away from the Bavaro side. The closure of the theatre has had the most impact as the shows being relocated to the different hotel lobbies make it difficult to get a seat. The gym is fine but on the small side for the size of the resort and there would often be no treadmills available even at 7am. The resort is huge but the golf buggies and the little train run frequently if you don't want to walk. The service was not the best but overall we had a good holiday and would return if there was a good enough deal.
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Apr 16, 2025
Fantastic memories made here
Hotel was beautiful, perfect location , beach is stunning. We all really enjoyed our time here. Everyday was fun, staff were all so helpful and always smiling. We would definitely recommend and come back to this hotel!