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Hotel overview
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16683 reviews-
Audrey with love to ENT
It has been very welcoming and hospitable here, My name is Audrey I have had the chance to meet a sweet soul at the main pool his name is Zavaier, He has a very interesting and professional energy, I just wan to give a shout out to him and the entertainment team, “Nuff love Yah Mon”!
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Poor
The customer service was terrible because I am a black women. The woman workers were very rude and disrespectful to me and my daughters
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Relaxing family vacation
This was our fourth time at this resort. We really enjoyed our stay. Our room was very good, clean and modern. We enjoyed the food at the buffets, the Mexican restaurant (laAdelita) is our favourite of the a la cart restaurants. We enjoyed the beach, it is more quiet there than the pool area. The spa is very nice, although pricey. The staff at the hotel were very friendly and made us feel welcome. We took an excursion to swim with dolphins, that was fabulous.
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The Palladium Rock Star
All of the services here at the Grand Palladium but especially the bartenders are amazing! Specialty drinks that you can’t get anywhere else are here! All of the drinks are well made and the bartending and wait staff are so attentive and always make your experience !
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Week stay for sons wedding
Overall the resort is mediocre. Food is nothing spectacular, staff is for the most part friendly, pool is cold, they charge for room service, each day our room was cleaned a little less and not fully stocked with towels or drinks. Also it’s only beer, pop and water in refrigerator no snacks. We made the best of our time there. Just don’t think it would be somewhere we would stay again.