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Hotel overview
Get exclusive perks during your getaway at Grand Oasis Cancun - All-Inclusive. Travel now through December 31, 2022 and receive:
• Private check-in lounge and welcome area with soft drinks and snacks
• Guaranteed room in oceanfront building, with special guest services concierge and exclusive beach area
• Special VIP wristband
• Exclusive beach area
This all-inclusive beachfront resort boasts the ultimate Vegas-style entertainment in Cancun, including live music, dinner shows, DJs at the Oasis Beach Club, themed parties and more. This resort also boasts Cancun’s only casino-in-a-resort – the full gaming Red Casino, open 24 hours. Located in the center of the hotel zone on the largest white sand beachfront, you'll never run out of activities. Dine at an impressive variety of international restaurants, sip cocktails at trendy bars, indulge in a spa treatment, or simply relax in the quarter-mile swimming pool.
Location
Cancun - Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17250 reviews
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Dec 27, 2024Awful. Should’ve paid closer attention to the reviews
The worst all-inclusive experience I’ve ever had. Not sure how it can have a 3 1/2-4 star rating on TripAdvisor when 80% of the reviews were negative since 2023 (I had no patience to look at older reviews to see if there was a period that the resort had mostly positive reviews). Check-in was weird. Instead of the regular lobby check in, they brought you to an office like area to check in. They checked us in but since we were early, they had us come back at 3:30 to get the room number and then sent us back to the bellboys to get our luggage. While we waited for a room, they let us eat at their buffet restaurant. Food was sub par and the selection was limited. Things didn’t improve in the food situation for dinner. Out of the 14 restaurant choices they boast in their marketing, only 2 or so were available for standard guests. You would need to pay extra to be in their pyramid premium plan to be able to dine at the other restaurants. Given that most of the guests have the standard plan, the limited restaurants all had lines (buffet) and had 1-2 hour wait (specialty). No idea why buffet sitting had long lines when there were a lot of empty tables at the place. —- who would’ve thought that one can go hungry at an all-inclusive resort?!? Unfortunately the weather didn’t cooperate with us either. There were limited places one can go and relax or hang out, aside from your room, while it was raining. Only option was the dark sports enclosed sports bar. There was no open air space /lobby to hang out in for standard guests. I think there were a few for premium pyramid guests. Room was ok. Clean and comfortable enough although the airconditioning thermostat couldn’t be adjusted. It was cold! Staff were slow and bored looking and some were rude. It’s like they go out of their way to make sure you don’t have a good time. I wish I paid more attention to the reviews. With all the negative reviews from 2023 and responses from the resort, you’ll think they would’ve already made some changes but the old reviews resonate till this day. Never again with any of the Oasis resorts. So disappointed.
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Dec 26, 2024
Disgusting
Whole place smelled like potty.. washrooms were clogged and sink would be halfway filled in a minute.. rooms are old and dirty.. beach is rocky my boyfriend cut his foot.. entertainment was boring and club closed at 12..food was the only thing good..
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Dec 24, 2024
Rundown Facilities at Grand Oasis booked by Monster Group
We were booked a stay through a third-party by monster group vacations. We got here and realized that our room was in the rundown part of the resort. Do not bother staying at this resort if you're not in the pyramid selection of accommodations, our hotel room had plumbing issues. The shower had no showerhead. The curtains had mildew They completely neglected this side of the resort they responded to none of our service calls. We had to go down to concierge every single time to get our needs met . Only Alberto made efforts to make our stay halfway decent everybody else behaved like we were in their way. Stay clear there are better resorts out there!!!
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Dec 22, 2024Loved the Grand Oasis Cancun
The bad reviews on this resort are crazy. I just got home today and I had the best week at Grand Oasis. My room was spotless and very comfortable. The grounds, beach, and pools were beautiful. The staff was very friendly. This was my first solo trip ever and I felt completely safe. Fernando at the swim-up bar was one of my favorite parts of the trip…He was so much fun and made me feel very welcome. Entertainment was so great!!!! Every show I saw was top notch. Can’t even think of a bad thing to say about this place. I didn’t upgrade and food was decent! Lots to choose from and the bad reviews there aren’t warranted. Better than the other two all-inclusive I’ve stayed at in Cancun. I will absolutely be back and so will a bunch of my friends and family at my recommendation.
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Dec 21, 2024Don’t recommend
We stayed there for a week and we definitely don’t recommend this hotel with their standard option (blue bracelet). In general, the food was not good, )you can only use 7 restaurants out of 22 options). To have access to better restaurants and services you HAVE to do an upgrade to black bracelet or join the club (gold bracelet).