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4721 reviews
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Dec 08, 2024Billing Issues Experience
While the hotel itself offers nice amenities, I feel compelled to share a concerning experience regarding their billing practices. I booked and prepaid for my stay through American Express Travel. During mobile check-in, the app clearly showed an AMEX virtual card designated for room charges. I provided my personal credit card only for incidental charges and security deposit. Upon check-out, I discovered the hotel had erroneously charged my personal credit card for the full room rate, despite the stay being prepaid. When I called to resolve this, the initial response was disappointing. Management insisted the charges were correct and directed me to contact AMEX instead of investigating the issue. Only after I specifically pressed about whether they had received payment from the AMEX virtual card did the billing department acknowledge their mistake.
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Dec 05, 2024looking fwd to coming back
Really enjoyed our Thanksgiving weekend get away! Beautiful hotel, many pools, felt hommey yet it was high end. Staff was really nice and wanted to help. Would definitely come back, We stayed on property the whole time and was really realxing!
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Dec 03, 2024Not the experience I was hoping for
This is a lovely property I stayed at years ago and was so excited to return to because they are newly renovated and just turned into a Grande Hyatt. The renovation is mostly wrapped up, so seemed like a good time time to try it. After my experience, I would recommend waiting until all the bugs get worked out. We had an alarm go on and off for 30 min one day. There is still jack hammering going on. Our toilet flooded multiple times with toilet water all over the floor, the toilet had a major problem that was obviously there prior to our stay. We had to have maintenance to our room 3 times before they fixed it so it would actually flush. One of those times was at 11pm, the next time they didn't fix it while we left property like arranged, or they didn't fix it "correctly" which meant the 3rd time resulted in me spending my afternoon dealing with that instead of at the pool. I was given an additional complimentary room across the hall to use the last night of our 3 night stay in case we had any more toilet issue. We decided to utilize the extra bed for our family of four, but then the AC didn't work!!! The 2 of us who chose to sleep in the new room were in a hot box all night. I tried everything to get the air to be cooler but nothing worked and then forgot the key to the old room, so we couldn't go back unless we woke up the rest of our family to let us in. I woke up on Thanksgiving morning so tired, like a truck hit me. I was happy to check out at that point and go to a Marriott. Not the stay I hoped for. Apparently it is a 112 million dollar renovation but they took down the Greek looking pillars/waterfalls out at the pool, and now it is just looks like every other high end pool. I was disappointed to say the least and won't be back anytime soon.
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Dec 03, 2024
Great Stay
The Grand Hyatt Scottsdale blew our expectations away, the hotel is beautiful, but the staff is what made it exceptional. The hotel just finished renovations, and the overall result is remarkable. Every staff member we encountered was knowledgeable, kind, and went above expectations to make our stay special.
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Nov 29, 2024
95% complete with the renovations
Stayed here in 2 rooms with my kids and wife. They were just finishing up the renovations and the only restaurant that hadn’t opened yet was Tiki Tai. The staff really went above and beyond to make up for some mishaps in the newer restaurants, but the overall hotel experience was great and we definitely would come back again. The kids really enjoyed the pool and the activities. Will miss the Hyatt Camp that was here, hopefully it might come back in the future. Some minor kinks to work out still but nothing I wouldn’t expect from a newly refreshed hotel.