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Hotel overview

Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory A mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 5477 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    La Cocina restaurant is amazing!

    La Cocina restaurant is delicious. Hector Garcia was our wonderful server. The view and atmosphere cannot be beat. Perfect lunch and dinner spot!! Be sure to get the tres leches for dessert. Thank you hector, team, and the Grand Hyatt for an unforgettable lunch!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    They are so nice and I would definitely recommend for u to come to this amazing resort the people are so nice over here and even gave us on our last day free drinks, they are so friendly and make u feel at home. Everything is great here and especially the employees! If u come to Mexico this is the perfect resort to come to. Thanks a lot to Mary and Jaidy💕

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!!

    The service here was amazing , Mary and Jaidy were so nice and friendly, i couldnt ask for any better they truly made my experience here better💕 The view here to the ocean is so breathtaking and the many restaurants that the hotel has to offer is a great benefit to whoever stays here!!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best hotel in playa del Carmen!

    We’ve traveled all over the world and stayed in so many places, but we keep coming back to the Hyatt Playa del Carmen—because of the hotel itself and, more importantly, the incredible service. A huge thank you to Humberto, who welcomed us with so much warmth and kindness. Every single person here, from the poolside servers to the entire hotel staff, makes this place special. The food is amazing, the drinks are always cold, and the views? The kind that make you stop, take a deep breath, and feel truly grateful to be alive. And to Humberto thank you again for making my pineapple birthday the best one yet!

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poor guest accommodations

    They had major construction on the marquis wall with the whales that is prominent on all their marketing. This was not referenced at all during check in and no pre-emptive compensatory offers were given. It is right above the pool area and there was loud noise and construction dust floating around the pool area. We asked if they were offering any compensation and they said no. We ended up accepting a free meal, but this really doesn’t offset the inconvenience of the construction and I don’t feel the situation was handled well at all. The room and bedding was very nice, but we weren’t planning to spend much time at the room. We ended up spending more time there then anticipated due to the construction at the pool area. If you are coming just for the rooms, you will probably like it. But I’d like us you come for the amenities, there are other more family friendly options that I will preferentially choose and recommend in the future.

    Mar 30, 2025