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Hotel overview
Generations Riviera Maya is Mexico’s premier All Suites, All Ocean Front, Family Resort where couples, wedding parties and families savor a Experience, a vacation that fosters togetherness. This hotel with 162 suites, winner of the prestigious AAA Four Diamond Award and Winner of The Magellan Gold and Silver Award 2014, by Travel Weekly, stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. The Hotel is located just steps away from El Dorado Casitas Royale, in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. 25 minutes south of Cancun International Airport, 20 minutes north of Playa del Carmen, just 10 minutes away from Mayakoba championship golf course, 25 minutes away from the Playacar Golf Club, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun. All guests (18 years and over) are welcome to use the facilities at the Adults Only El Dorado Casitas Royale and El Dorado Royale
BALLROOM / GENERATIONS RIVIERA MAYA:
Whether you celebrate a yearly family reunion, wedding or friend’s getaway, we adept accommodating groups for any occasion working to uphold our culinary mastery and personalized service. There is wide area at the Ballroom at Generations Rivera Maya for 160 people as classroom set up or 200 people for a gala dinner transforming a group gathering in to unforgettable memories.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
6297 reviews
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Feb 27, 2025Disappointed
We arrived and our room was not ready, which we expected. Once it was ready, at 3pm, we waited for over an jour for our bags. Once we called to say they weren't there, they were sent quickly. The rooms are spacious beds comfortable, good bathroom, however dark. We opted for a swimout, which looked nice but it was cold. All of the pools were too cold to enjoy. There was water aerobics/water zumba posted every other day, however it never took place. I'd wait at the pool, no announcement, no excitement at all. Very disappointing! There is no music playing, nothing happens. This was the most boring resort we've ever visited, hands down! If you don't have children with you, you can visit the El Dorado, where they have a band at 8-9;40, then entertainment at 10. This was enjoyable. They also have a few bars with people! The bar at Generations usually had 0 to 4 people in it. There us no " lobby bar". The beach was another huge disappointment. There are cement barriers dropped all along the whole resorts, it's rocky and not very swimmable. The beach itself it kept clean. The food, well I have to say much better than most resorts. Generations, again very limited, but the a la carte restaurants were pretty good. Some great servers, Alberto (takes care of the privileged area on the beach), very nice guy. He brought us drinks a few times. Thus was the only time we were ever offered a drink on the beach ir at the pool. Zero service other than Albert. Jeremias in the buffet was very personable and attentive. Good often cold. Our stay was with Air Canada vacations. The pick ip and drop off was excellent, we had great service. Our complaint is geared towards the resort. Our flight was a late one and therefore pu was at 7pm. There was no hospitality room although the place appeared to be nowhere close to capacity. They charged us ,$20.00 US pr hour to keep our room until 5, then said we had to check out. They said if we ate at the resort, we'd have to pay for another night! Wow, really poor service we don't make the times for flights or pick up, so rude service. This was so disappointing, definitely not close to a 5 star as advertised.
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Feb 19, 2025Do Not stay at this resort
This was the worst hotel i have stayed at. I would not recommend this for families or couples at El Dorado Resort. Always running out of food and closing. Golf carts were so spotty. One would wait for 1 hour to get one. Service poor, food quality was bad, including buffet choice. I would rather have went to the Moon Palace resort. No room service, No iron, and room smelled of mildew. Overall really bad resorts.
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Feb 13, 2025We are happy we chose Generations for our wedding anniversary
My wife Yolla and I visited Generations for our wedding anniversary. We both were pleasantly surprised with the Generations cleanliness, the exceptional service starting from Vanessa at the front desk, to Silvia our concierge, Primo, another concierge, the room cleaning staff, the servers (waiters) at all restaurants and the delicious food. Even the Bellboy showed up on time for our check out without us needed to call for him. The option of having à la carte dinners at all restaurants including the adjacent adult resorts is a big plus. Every time we thought a server (waiter) at a restaurant was good, we met another server (waiter) at another restaurant that was as good if not better. We also appreciated that all staff spoke perfect English. We hope to see you soon.
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Feb 13, 2025
Awesome stay.
Loved the stay at Generations Riviera Maya. Would stay there again. The service was excellent. The rooms were very nice , the food was very good . The rain forest shower was the best. The buffet was good .
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Feb 10, 2025
Fantastic 2 weeks at Generations
We loved our 2 weeks at Generations! 2nd stay, first as Members. What a treat! Everyone was amazing from Wilma Sosa at Prearrival(and post, I just spoke to her about bill questions) To our super stupendous amazing wonderful Butlers Luna, Gerardo and Diego as well as Jose. Loved the Generations entertainment crew Paty, Emmanuel and Claudia. We hung out with them almost every day. Do the activities people! Painting pots, bracelets, aqua zumba, cooking classes, it was always fun and busy! The food was beyond stellar on this trip. Loved Fuentes..amazing, dinner on the beach (included) the bistro at Aqua Nick was the best seafood buffet around (also Included) Loved Wine Kitchen, Santa Fe, Habb, Jade, Kampai, Cocotel, Chefs Market, Palms, Petit chef was sooo fun. I think the only 2 we didn't do were Italia Casitas and Rincon. We also hit most of the bars, Sling was our fave. Make sure to get there the night the space disco man shows up..hilarious! Also the members only activities were awesome, painting, wine and chocolate pairing, cocktail class. Loved the More inclusive! What a treat! Other than the wind canceling everything at Maroma. Even tho we don't have kids, we prefer the quieter pool and building to the party zone at El Dorado. Seems those visitors did too as they started hanging at the Generations pool for the same reason. Can't wait to get back! Enjoy it all but remember, it's Mexico..go slow and enjoy.