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Hotel overview

Located among the stunning white powder sands and turquoise waters of Playa Mujeres, Mexico; Finest Playa Mujeres by Excellence Group welcomes and accommodates guests of all ages, including couples, mid-size groups and families.  This elegant property features 450 finely appointed guest suites, the exclusive Excellence Club for adults 18+ to enjoy, Finest Club for guests of all ages, 12 irresistible all-inclusive international dining options, 10 swimming pools, a state-of-the-art fitness center with cardio conditioning equipment, elegant and spacious meeting facilities, full concierge services, and ONE Spa among other high-end amenities.

Location

Cancun-Playa Mujeres
Cancun International Airport : 18 miles

Property information

Year Built: 2014

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_5.0 27405 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Dream Vacation at Excellence Playa Mujeres – So Good We’re Planning Our Wedding Here!

    From the moment we arrived at Excellence Playa Mujeres, we were swept off our feet—literally and figuratively. The level of service, attention to detail, and warm hospitality exceeded every expectation we had. We’ve stayed at many resorts, but nothing compares to the magic of this place. Special shoutout to Cesar, hands-down the best bartender we’ve ever met. His drinks were not only delicious but made with so much care and charisma. Every cocktail came with a smile, a story, and a perfect pour. And then there’s Jesus, the heart and soul of the entertainment team. Whether he was leading a dance class or getting everyone on their feet for the nightly shows, his energy, passion, and kindness made every moment unforgettable. Thanks to him, we danced, laughed, and made some of the best memories of our lives. Every staff member made us feel so welcomed and valued—it felt like paradise with a personal touch. We were so blown away that before we even left, we made one of the biggest decisions of our lives: we’re coming back next year to get married here! That’s how incredible this resort is. If you’re thinking about staying here—do it. It’s more than just a vacation. It’s an experience that stays with you forever.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Time

    We had an amazing time! Special thanks to our waterfront concierge Josue for taking good care of us! And also, thanks to Jacquline, our customer service manager for her amazing service! Food was five star! Activities were awesome! And the resort... is just a beautiful haven in paradise!

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Trip Review

    Great place. Excellent service, rooms were clean and quiet. Pools were abundant and always found a lounge chair. Be sure to bring money for tips. I was not aware that we needed this. It was a bit awkward as we never knew how much was appropriate.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Trip

    Fantastic destination for our honeymoon! Lucy & Alberto by the pools were fantastic and kept the drinks coming. Basmati was our favorite restaurant (shout out to Efraim, best waiter we had all week). Overall the resort was clean, well-kept and had incredible staff.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not as peaceful

    While the adults-only concept of Excellence Punta Cana was a draw for our 5-night stay, those seeking a truly tranquil escape might find the atmosphere less serene than expected. Our building 8 room was spacious and featured a very comfortable day bed on the balcony, though it was still subject to significant noise during the mid-afternoon, often from boisterous groups. The resort's environmental practices were concerning; despite a lack of straws, the sheer volume of single-use plastic water bottles was alarming, especially given the absence of water refill stations for guests with reusable bottles. Service throughout the resort was generally great, with staff consistently trying their best to be helpful. We opted for the Excellence Club upgrade, but the benefits felt minimal, with only a couple of noteworthy cocktails justifying the extra cost. Securing a beach bed proved impossible due to the prevalent issue of early morning reservations with towels, a practice that needs addressing by management. The pools were pristine, though the beach itself lacked appeal despite being clean. Drink quality seemed geared towards sweetness and volume rather than nuanced flavor. Dining experiences were mixed. Magna consistently had lengthy wait times, and our dinner at Spice was disappointing. My perfectly cooked mahi mahi fillet was riddled with bones, and the chef, instead of acknowledging the issue, insisted that mahi inherently has many bones – a questionable assertion. On the positive side, the breakfast buffet offered an impressive variety, and the breakfast at the Lobster House was a highlight, thanks in part to Yumari's excellent guidance through the Mexican options. Ultimately, while the resort has some positive aspects, it simply wasn't the right style for us.

    Apr 22, 2025