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Hotel overview
Fiesta Americana Cozumel is the ideal place to strengthen your relationships and emotional connections. You and your loved ones will share unique and unforgettable moments throughout the resort, creating many new cherished memories and stories to tell. As your room, meals, drinks and all activities are included for your entire stay, your visit is sure to be carefree and memorable. Set back from Cozumel’s town of San Miguel in a picturesque seaside spot surrounded by lush tropical forest, the hotel keeps you away from the hustle. The resort, full of life and colors, is ideal for relaxing, snorkeling, diving, or simply kicking back and enjoying time with your family. Savor incredible cuisine in a variety of restaurants. You’ll also enjoy our special rooms, some with private plunge pools, suites with ocean views, our Fiesta Kids Club and a movie theater. Amazement and family fun abound, with activities for everyone. Every member of your family will have unforgettable days and nights.
Location
Cozumel, MexicoProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3125 reviews
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Jan 07, 2025Charming Hotel great for snorkeling
Fiesta Americana Cozumel All Inclusive is a wonderful resort on Cozumel's southwestern shore, perfect for families, couples, and friends. The location is ideal for scuba diving and snorkeling, with easy access to some of Mexico's best underwater spots. The rooms are clean and comfortable, with many offering stunning ocean views and private balconies. For an extra touch of luxury, book a room with a private pool—spacious, heated, and equipped with four lounge sun chairs. Dining is a highlight, thanks to Chef Jose Luis Pinilla and bakery chef Rolando Mendez. Chef Mendez's Rosca de Reyes was a visual and culinary delight, and his custom turtle dessert chocolate masterpiece was a memorable treat. The coffee shop, managed by Srlene, serves the best cappuccinos and lattes, with options to add Baileys or Frangelico. The vacation planners, Pamela and Ana, provide excellent service, and the beachside cook's chicken wings and nachos are a hit. The pool bar staff are friendly and attentive, making your stay even more enjoyable. For explorers, bring your snorkel kit. The hotel's beach offers fantastic snorkeling, and private boat tours to Cielo, Cielito, Colombia, Bacalar, and Palancar are highly recommended. However, there's room for improvement. The hotel needs dramatic upgrades, including a better sewer system, improved irrigation, fewer leaks on the first floor, and taller ceilings. Overall, Fiesta Americana Cozumel All Inclusive offers a blend of relaxation, adventure, and exceptional service, despite needing some updates.
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Jan 01, 2025Stay Away!
We have stayed at several Fiesta Americana resorts and are rewards remembers. The best was Condesa in Cancun so we booked here expecting the same. We had the master suite with plunge pool. The room was nice and the best part of the resort. However the showers only have rain cans with low water pressure. The shampoo and body wash were broke in one shower. The layout is horrible. The buffet is across the street and was closed Saturday night when everyone was trying to go. The three restaurants were full and require reservations so we had to eat room service which is mediocre at best. When checking in we were not told of a concierge or about the rewards club on the 7th floor. 2 days later we asked about it and were told it’s because we booked through Expedia. We did not. We booked direct. There is no currency exchange here. One night there was a spider on the room floor. There is only one bar open at night by the pool and closes early. We asked for a 12 pack of beer and 2 cokes for the room. $34 charge. For what we paid we were extremely disappointed. Being rewards members meant nothing here. The bartenders were friendly but we tip well. Staff is friendly but not helpful. Fiesta Americana should be ashamed of this so called resort. The hotel is not on the beach. I could go on and on but will stop here. I hate giving negative reviews but money could be spent better elsewhere. For what we paid I expected a lot more.
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Dec 26, 2024
Exciting and informative
Great snorkeling with the guide named Adrian. His explanations were very interesting and inspiring, making the whole experience more enjoyable. You can tell how much he loves and respects the environment in which he has lived, and how much it means to him that we all protect it to the best of our ability.
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Dec 13, 2024
Snorkeling fun!
Gerardo was hot. Trip was fun! Service was great. Food delicious. Very friendly staff. Very informative. Edgar was fun. Danced and interacted with the group. Highly recommend this excision. Boat size was also great. Xoxoxoxoxoxoxoxoxoxo
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Dec 10, 2024Fun week at Fiesta Americana!
The main pool was closed and looks like it will be beautiful when completed. The beds are super comfortable. The food was great - fish tacos and ceviche at the oceanfront restaurant for lunch!!! The snorkeling right in front of the hotel was great! Saw rays, angelfish, puffer fish, etc... everyday. Bring your water shoes - no beach area. Plenty of loungers, day bed cabanas. The jewel of the resort is the staff - fun, friendly, very helpful!