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Hotel overview
Get exclusive perks during your getaway at Fiesta Americana Condesa Cancun - All-Inclusive. Travel now through December 31, 2022 and receive:
• $50 food & beverage credit per room
• Early check-in/late checkout
Credit applies to any applicable restaurant surcharges such as fine cuts, lobster, bottled wine. Does not apply to other hotel services or outlets. Five-night minimum stay required.
Step into an atmosphere of casual elegance and personalized service during visits to this inviting beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
16665 reviews
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Jan 28, 2025A great resort with lovely staff!
We are currently staying at the Fiesta Americana Condesa and nearing the end of our 14 night stay. I’d highly recommend this resort as a good all round resort with fantastic staff. Room - We booked a premium club room and upon checking in we requested a balcony. They did try to upsell us ocean views etc but we are happy with the lagoon view (it’s pretty spectacular as it is) and we were given a room on the 8th floor. Technically this did have a balcony however it’s about 6 inches deep so not big enough to stand or sit on, however you can open the doors. Apparently the room we were originally allocated would have just had windows with no doors at all. Some nights we’ve had a turn down service, but most nights we have not. I’m not sure on why this is? We were also promised a fruit bowl on arrival and chose strawberries as our in room treat. We received neither of these. Food - We haven’t been able to find any fault with the quality of food here. It’s all been incredible and the waiters in the restaurants are all attentive and polite. I will point out that some restaurants are closed on certain nights and there should be something to tell you what this is. The online portal guide states some are open when they aren’t (for instance Kambu says it serves breakfast but it does not). It would also be good to know what the buffet cuisine will be each evening in advance to help you plan what you’d like to eat. Some mornings there’s been a long queue for breakfast and we’ve had to wait 20 minutes to get seated. Perhaps Kambu being closed has caused these long lines? We were told at check in that we have a private breakfast included with our room type once during our stay but when we went to arrange this no one can guide us on how to sort this. Not sure what’s happened here but it was disappointing that you are promised one thing and it’s not delivered. Entertainment - Theres always something happening throughout the day and all of the team are great, however a big shout out to Isaac & Alexander on the entertainment team who both go above and beyond in their duties. Both always make a point of saying hello every morning and are great at getting everyone involved in all the activities. Pool - The pool area is great with a massive heated pool on the lower level and a smaller one on the upper level. There is a waiter service that comes to your sunbeds. I’d like to say thanks to Niceforro and JJ for the great service here! Staff seem to always be cleaning and doing touch ups to keep the place in top condition which is great to see. Miguel on the excursions desk was full of great advice and super helpful! Also Paloma who sells tickets for CocoBongos was great in sorting us tickets for an unforgettable night out! Overall a fantastic resort hotel with great staff, great food and superb facilities. Despite the few issues mentioned above, this resort is still spectacular. We will most certainly be returning at some point in the future!
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Jan 26, 2025
Paola Crepes
Paola was the BEST! And her crepes were amazing!! We got multiple crepes a day from her! She was also so kind and friendly! The resort is very clean and our beds were very comfortable! We enjoyed the food and recommend this place to everyone! :)
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Jan 26, 2025
Crepes
Paola and her crepes are worth booking here! 3 a day minimum! Her service is great and lots a tasty options. Also you must try the sushi bar. Those guys are also amazing at what they do. Between the sushi and crepes we will for sure be back to visit again.
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Jan 26, 2025
A grateful thank you
Marlei the supervisor was so helpful She went beyond job duties to make us satisfied and happy Very respectful and nice person The staff is respectful and polite The food was good A friendly and nice environment They accommodated my family group We were a big group The animation team is amazing and nice Amazing team Thank you
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Jan 26, 2025
Amazing getaway!!
My girlfriend and I booked this trip as a late birthday gift. From the moment we arrived all the staff was so friendly and helpful. A couple of the bartenders (specifically Rodrigo) that we interacted with knew us by the 2nd day and they were all friendly and joked around with us while giving us great drink and food recommendations. When it came to the food here all the servers and cook did a great job with the hospitality and making delicious food. Specifically in the buffet area everyone that stays here need to interact with Jose and Eladio because they do a great job of serving making each guest feel at home. Both Jose and Eladio gave us great recommendations on which restaurants to eat and what to order. THEY DID NOT DISAPPOINT!! When I came to the room, it was amazing the room is very spacious and clean no issues with any of the appliances. The maids did a phenomenal job every day cleaning and making sure it was spotless. My gf one day decided to leave them a tip with a note and they replied to her note just a fun gesture! My gf and I will definitely be coming back to stay here again but for a longer period of time!