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Hotel overview
Location
WaikoloaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.
Minimum night stay requirements may apply to your reservation.
A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended. At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability at check-in.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Overnight self-parking for one vehicle per room
- Unlimited basic Wi-Fi access in guest rooms and public areas (ALL members receive an upgrade to premium speed internet access and ALL Platinum members receive $20 credit towards spa services)
- Wellness classes (please see our weekly complimentary wellness offerings at the Spa Without Walls)
- Complimentary shuttle bus service within the Mauna Lani Resort area
- Two branded reusable water bottles per room, per stay, to be filled at purified water stations located throughout the resort. It’s part of our Planet 21 sustainability pledge to reduce single-use plastics and minimize our carbon footprint.
- Hawaiian Cultural Classes & Resort Activities (please see our weekly activity schedule at the Concierge)
- Lei greeting upon arrival
- Complimentary snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
- 45-minute photo session with Pacific Dream Photography (reservations required, photos available for purchase)
- Unlimited North America Long Distance Calls (Canada & America)
The Resort Charge does not include overnight valet parking currently at $25.00 per night, per vehicle (rate is subject to change without notice).
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in
Ratings & reviews
TripAdvisor traveler rating
6071 reviews
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Nov 19, 2024Heart felt memories made
Always so amazed at the level of service at the Fairmont. Our stay at the Fairmont was excellent as usual. They even took care of us on the day we were checking out and not registered to a room, by allowing us to shower in a spare room before going to catch our flight in the evening! Gorgeous scenery in and out of the resort, and just as amazing of a bartender by the beach! When you travel it's always about the people you meet. And Derek the bartender was one down to earth person that we'd seek him out for if ever we were to return to the Fairmont Orchid. Try and find this bandit if ever you go to the Fairmont Orchid!
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Nov 17, 2024
Wonderful, first class experience. First time on Big Island
You really can't go wrong with the Fairmont Orchid. It is a beautiful property with a wonderful staff! We had such an amazing time on our week long trip to the Big Island and the Fairmont Orchid really was the perfect setting. Beautiful scenery, rooms are FIVE stars and wonderfully updated, and staff is so warm and welcoming. -Very calm beach, great for kids! There are plenty of chairs for relaxing. We did a lot of snorkeling at other beaches, and this was definitely a good one to get started on with the calm protected bay. We saw 2 turtles snorkeling right off the hotel shore! -Pool is heated (not too warm), but also great for kids. We had so much beach time we never made it to the pools but only to stick our toes in -Free laundry on every other floor -Free parking -Easy access to shopping nearby. There is a large shopping complex nearby with an ABC store (I think it's named Queen's Island) that has great food options for on the go and great souvenirs to take home. -For us, it was a great central location for snorkeling at different beaches nearby. We also visited Hilo, Waimea, and VNP. Get a rental car! Thank you to the Fairmont Orchid for making our stay great. We hope to return in the near future!
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Nov 15, 2024
Third stay here - as wonderful as it always is
Our third stay here, it's a place my family loves for relaxing. We really take advantage of what this resort offers - fitness center, spa, all the restaurants and bars, the concierge helped us arrange activities. As an Accor member, we appreciate the room upgrade. The rooms are large, spotless and luxurious, we love the amenities. This trip, they even put some workout clothes in the room for me!
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Nov 13, 2024
Star of the Orchid Isle
Best hotel on the Big Island for friendly, professional service, location where the outside world does not intrude, and elegant accommodations that equal or surpass the other big name hotels on the Gold Coast. Restaurants have something for everyone, our daily favorite is the Halekai by the pool where you can dine with your feet in the sand. I could go on and on but no hotel is worth staying unless the support team is caring and competent. The staff & management at the Fairmont Orchid have never disappointed us and they actively seek to treat their guests as they would like to be treated. Big Mahalo to the team at Fairmont Orchid!
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Nov 12, 2024
Favorite hotel on the islands
Amazing hotel. I loved the cultural activities provided by the hotel. Hula was my favorite. . Also, this was the perfect property to whale watch from. We saw so many whales just from the shore. The rooms were nicely updated and the service was top notch.