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693 reviews
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Nov 18, 2024Never again! Needs complete renovation!!!!!!
This hotel is so very overdue for renovation that it is unbelievable. I booked it based on the pictures (misleading) and the strength of the Embassy Suites brand. Never again!!!! It was so dirty, worn out, and old that it was disgusting. Carpet worn and patched and filthy. The bathroom is so small that you have to close the door to use the toilet. I was honestly shocked to see this! Staff was nice and breakfast was great--such a shame the place is so bad.
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Nov 14, 2024Its what you expect from a Hilton Property
Clean and fresh room, the location not far from the Airforce academy, The free drinks are always good the only mark down was for years gone by the mgr reception was a great variety of items, very lacking these day, but its that way all over the map. And we stay with them a lot. So thats a corporate ding not this location. Great breakfast that hasnt changed.
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Oct 14, 2024surly front desk staff
The front desk staff--the ones checking you in, the ones giving the first impression!--were surly and unhelpful. We tried checking in 2 hours early due to my companion being ill. We were told the room we were assigned is not yet cleaned--despite 2 other rooms in our same booking being available to check in early (which they did). My friend is about to faint. Went to the restroom to puke. Finally talked to the cleaning staff about our problem--friend sick, needs to lie down and have access to bathroom--and they very nicely cleaned our room right then. Why didn't Front Desk do this?? They could SEE my friend was ill. I just don't get why you'd have the most unhelpful people at the front. Also, taking prime parking (about 8 spots) for the construction equipment at the expense of paying guests is REALLY stupid planning. Make the construction crew park their things out back, not people who are paying a lot to stay here. Poor management all around, quite frankly.
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Oct 12, 2024Beautiful facility in lovely are of Colorado
Excellent location, stayed with a travel group. Very clean suites, loved this hotel. The attention to detail really showed. There were constriction staff on sight updating areas of the hotel. That was nice to see. The carpet in my room needed updating but I found the room very clean and well equipped. Excellent breakfast each day. There is an open atrium down the middle of the hotel with the rooms all around the atrium. I thought I may hear noise from the bar or smell the food from breakfast but that was not the case. Very quite. The hotel is location right next to a busy freeway, some noise from traffic, but not bad. We’re erecting offered 2 free drinks during happy hour, I choose not to take the drinks. The liquor ordered I do not drink, if I wanted to upgrade the drink I would pay full price. I thought that was a bit odd. The happy hour appetizers were not the true appetizers, we were offered celery, broccoli and dip, potato chips, trail mix and another type of chip mix. The expectation given to us by our tour guide and not the hotel was the appetizers were hot and we could make a meal of it. That is not the case, per our tor guide things have changed since coivd. Excellent stay and I would go back.
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Oct 04, 2024
Hotel needs work
The breakfast was delicious and had many choices. The view of the mountains from my room was beautiful. The hotel needs some major work though. The carpets in the hallways were worn and ripped in places and paint was peeling in places. The issues with this hotel did not happen overnight it is sad that they did not keep up with simple repairs such as replacing the carpet and repainting . The Embassy Suites as a chain are not keeping up with the repairs and basic Maintenace at their hotels. I hope they stop letting their hotels fall into disrepair. I have always enjoyed staying at the Embassy Suites chain.