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Hotel details
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Ratings & reviews
TripAdvisor traveler rating
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Very nice stay
This is a very nice hotel. The hotel itself is very clean and comfortable. There is a parking garage connected to the hotel. The view of Cincinnati from the Riverfront is awesome. The staff is friendly and helpful. Conveniently located to venues in the area.
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Musty dirty hotel
This hotel is in much need of renovations. I would not recommend to anyone. The hotel was maybe 20% capacity yet I was put in a room that was very musty and had on odor animal urine causing my allergies to go haywire. I’m assuming there was a leak as there was a water stain on the bedroom ceiling and a patched ceiling in the living room. I wish I would have changed room or left as I’m feeling miserable. Also the door would not close normally and I had to pull hard to shut. The breakfast was unusually poor for an embassy suites besides the custom made omelettes. The coffee and sausage on the buffet line was cold. The tables were dirty and no one was there to clean them.
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Stay at your own risk
This was absolutely the most disappointing and disgusting hotel I’ve stayed in over the last five years. Where do I begin? The smell of the room - if you don’t like mold and mildew, this is not the place for you. I pulled out the iron - it didn’t work. A call to the front desk and another was being sent right up. An hour later, I traded with a coworker. I had two day of no hot water - one would think it would be addressed after discussing the issue with the hotel manager on day 1, no, second day was also a cold shower. And lastly - don’t get me wrong, I love dogs, but the people above me had 3 dogs who barked and ran the room for a few hours between 9 and midnight. Oh wait - there is one more…. I left an important bag in the room, rather than allowing my coworker to retrieve the item to bring to me, I was directed to a website where MAYBE my item will be found and returned. Smelly, cold water, loud, nothing works and the service is abysmal!
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HORRIBLE
This place is horrible..very bad customer service..rooms stink …and the shower and toilet were disgusting. NEVER WILL I STAY HERE AGAIN the staff at the front were very disrespectful rolling their eyes when we asked simple questions.. I checked out the next day because I couldn’t stand the stinky smell the microwave in the room was out of order.. then they canceled one of my rooms because of “construction “ I will never stay here AGAIN point blank period
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Helpful staff.
I had a great experience here. I came on a small vacation. Mr. Burris assisted me once I entered and gave me ideas for places to check out around the area. I spent a few days exploring the city and the night life was phenomenal. Mr. Burros recommended a restaurant for a date night and the lady loved it.