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1903 reviews
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Nov 18, 2024Staff is Great. Property itself is terrible.
The staff here is wonderful. Heather at the front desk was very helpful. Maintenance and housekeeping were timely and polite. It is obvious the staff does the best with what they have. The hotel is in terrible condition and needs renovation. It appears ownership pockets the revenue and does nothing to improve or clean the property. When I walked into my room it smelled like wet towels. I'm sure there is black mold in there. The door hinges had about a half inch of dust and dirt on them. I had to cut my shower short because the tub would not drain. By the time I finished quickly washing my hair I was standing in ankle deep water. When I went to relax and watch tv in bed, because the tv in the living area didn't work, I pulled back the sheets and found...well...the sheets were clean but should have been thrown out. Maintenance and housekeeping responded quickly to my request. This property would greatly benefit from a full building remodel. Every inch. Including the trim around the windows of the elevator.
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Sep 15, 2024Don't chance it!!
This hotel will be remembered as the one that broke my 18 years of trusting Hilton. We have stayed here in the past and it was a wonderful experience. Unless it is completely gutted and rebuilt I would not risk my health to stay here again. The overwhelming musty smell in the rooms is mold and mildew growing in the carpet and walls around you. It seems the air conditioning unit has been broken in the hotel for a very long time. Hot humid days with hot humid rooms is a disgusting combination. Then mixing in cleaning chemicals is just adding to the hazards. If you have any type of respiratory issues I would recommend not even looking to book this hotel. For the employees that try their best to keep this hotel running, my best regards to you all. You truly were the only positive part of our stay.
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Sep 05, 2024
AVOID AT ALL COSTS
The room we had was disgusting. No air conditioning. The staff were extremely rude when we tried to get find a resolution. They actually lied at one point and stated A/C was fixed and the air needed to circulate. The It was still 78 degrees in our room that evening and they said it was actually still broken. Moldy smell in room and common areas. Elevator is need of repair and ended up getting stuck with people inside of it. Definitely avoid!
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Sep 02, 2024
Mold
Very dissatisfied with recent stay, despite Hilton reputation. The room was in an unhygienic condition and various maintenance issues that reflect negligence. Room had STRONG mold odor, A/C, elevator, plumbing, and lighting not working. Carpet and furniture badly stained.
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Sep 02, 2024
Upgrade Not Enough
Room door stuck every time it was used, toilet ran and had to jiggle handle to stop, refrigerator freezer froze solid and frig barely worked, AC worked well, view was nice but too angled for the fireworks viewing, no valet for parking that was really difficult to park in, garage dark and dangerous, bringing luggage into two elevators is simply insane in a supposed premium hotel, no bell staff, fresh eggs made to order at breakfast simply great, bacon so greasy it is inedible, sausage so tough and dry it is inedible, early checkin unavailable and at appointed time took more than an hour inline, elevators that made spooky sounds with doors slow to open, very dated and worn decor including room furniture that looked pretty beat, room was quiet for a full hotel, and bus route in town at front of hotel for a buck very great. Good and bad our two night stay had many ups and downs.