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2839 reviews
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Mar 24, 2025Awful accommodations- needs major renovation
Probably the worst hotel I’ve ever stayed in. The hotel is OLD and in bad need of full renovation. Carpets, walls, bathrooms, furniture and the beds were awful, dirty and downright ugly. The furniture is banged up, chipped, chairs were filthy and the bed mattresses had springs that poked you. DO NOT BOTHER staying here.
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Mar 03, 2025Great location !
This hotel is an historical building in an historical location. This is a great location for tourist and offers some great amenities and accessibility. Being an Embassy Suites there was a nice breakfast and evening reception. The staff are friendly (shout out to Sheldon the night valet even though we didn't have a car!) There was construction equipment around part of the hotel (yet we saw no workers or work) and the pool is closed until whatever they are doing is complete. Yes the building is in need of a refresh but it was very clean and the staff very attentive. Near King Street with shops, restaurants too.
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Mar 01, 2025
Please Reconsider Staying Here- I wish I had listened to the reviews!!
Do not- I repeat- do not stay in Suite 400. First, there are NO WINDOWS. ( actually- there was a window that was boarded up from the outside in the queen bedroom)- Secondly, the shower did not work properly- the water came out of the bottom and the top- there was no way to fix it - also you were either burned or frozen from it! The chair in the room needed to go in the trash! Could not sit on it- just sunk in and it was filty and smelled. Honestly- I love historic buildings- however- this place is simply OLD. The female manager- I don't recall her name was nasty and dismissive of my concerns. I was told to try to go find another hotel. I have stayed in some bad places- this will be in the top 3.
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Feb 27, 2025Like living in a seedy motel on the side of the road.
The only good thing about this hotel was the location. The hotel looks like something out of a horror movie from the 60's with old, warn out carpet and a fountain in the middle of the hotel with a random assortment of chairs and tables. The room itself was like a cave with barely any light. I felt like I was living like Gollom from lord of the rings for the weekend that I was there. The bathroom had rust, the sink had cracks and chipped porcelain, and there were cracks in the shower area. Good luck trying to get hot water too as the shower handle turns and turns without stopping. 3/4 showers I took there were lukewarm. The thermostat in the room is probably from the 60's. Have fun playing air conditioning roulette on finding a good temperature as the writing on the unit is pretty much gone. Traveling with 2 people? You should bring your own towel rack. The sole place to hang your towel is located on the door. It was loose and holding on by a thread. I had to hang my towel on the corner of the door so it would dry. When asked about my stay, I made a complaint to "Chloe" and didnt recieve a response back. See attached pictures for what you get for $350 a night. I would expect what i got from a derelict motel on the side of a country road for $19.95 a night, not a hilton. The place should be shut down. Seriously considering never giving Hilton my money again.
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Feb 26, 2025Perfect
Spoke with Tom at HGV and he was very informative regarding the vacation packages. We booked Myrtle beach and really looking forward to the trip. We also have a couple more days here in Charleston and look forward to trying his recommendations. We love it so far.