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2823 reviews
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Nov 06, 2024Needs Improvement
Added one star because the staff were generally nice. As other reviews have noted, the hotel is very dated and feels more like a college dormitory than an Embassy Suites. Extremely dated furniture and decor and garishly bright lights that showcased the flaws in the aging furniture and permanent rust stains on the bathroom floor. Rooms were downright depressing. The "manager's reception" featured an old, small bar with plastic cups and a buffet consisting of baby carrots, tortilla chips, and some kind of dip, served on Styrofoam plates. Frankly, the entire reception felt like a temporary ad-hoc set-up for a party in the same college dorm where the rooms belong. The bar was only open for two hours per day, with signage admonishing guests of a two-drink minimum. The "fitness center" featured two treadmills and a single elliptical and some weights, the machines were older and in poor condition. I'm surprised this property is allowed to have the Embassy Suites banner. I was happy when I checked in, sad when I got to my room, and even happier when I left.
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Oct 31, 2024Don't bother
In my view, I would advise against visiting this establishment. It desperately needs a thorough renovation. The rooms were in poor condition, with a strong odor of bleach and mildew. Additionally, the breakfast area was gloomy and unwelcoming.
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Oct 27, 2024
Terrible hotel- DONT STAY HERE
I gave this hotel 1 star and that is for location and friendly staff . This hotel is so outdated and sad looking . Everything about the hotel is sad …. From the outdated floor to the horrible furniture . I went to bed every night worried about bugs and to top it off is the creepy floors .We were woken nightly by the people above us walking . Don’t book this hotel !!!!
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Oct 06, 2024Not sure we'd be tempted to return to this property.
Checked in for a 4 night stay recently. I did not ask for handicapped lodgings. We are just an old couple, and are able to move around a comfortable distance, yet the front desk and booking people managed to locate us in a room far from the elevators. I do not know if booking directly with Hilton, rather than an OTA would have made a difference. There appeared to be many non-occupied rooms in this large hotel, yet they shuffled us off into a nether region. All this regardless of the fact we paid over $1500. for the 4 night stay. I am not normally a "griper," but an average person with a modicum of knowledge and common sense would have quizzed us on our lodging location preference.(Did I mention there seemed to be many empty rooms?) Our room was passable, but nothing extraordinary. Bath with Good quality towels and furnished toiletries. Lack of places (hooks) in bath for parking clothing. This seems to be the new norm. I just don't get it. Get in the shower, and where to you put your clean stuff (clothing,) or your dirty stuff? Bed comfortable. What's the deal with oversized non-comfortable bed pillows? Shower good, but we had to climb into a fairly high tubs to use same. Dining / living area ok. (Couch & easy chair not particularly comfortable. hanging light over dining table mounted way too low. After banging my head on the light a couple of times I finally moved the table below it, but that light needs to be closer to the ceiling. Electrical outlets are fairly worn in this room suite. power blocks (if of the heavy variety such as those for laptops,) tend to fall out of the outlets. Many outlets need replacing. Appliances (microwave and fridge,) worked well. I never did figure out the operation of the bedroom safe. Better instructions needed, and it's tough to read the instructions due to the darkness in that room area. They have a daily welcome / open house hour with some snacks and 2 free beverages. A nice perk, but neither their choice of snacks or liquor was particularly pleasing, but nice outside patio for the happy hour. No regular restaurant on site, but they do cook a daily hot breakfast that has great choices. Guy making omelets was fantastic, both in cooking skills and repartee. Keep him around as he was totally enjoyable, as were his food offerings. Lots of restaurants in this part of town as well as shopping. Lobby furniture ok, but starting to sag. Ambiance of lobby nothing special Hotel location definitely primo. Free shuttle busses leave from visitors center a block away. We used them extensively.
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Oct 03, 2024
Sad, drab & depressing!
A friend & I stayed 1 night (9/21/2024) at this hotel in the historic district of Charleston. Our room had a living area, bath & bedroom. Each area was very shabby, drab & unpleasant: Raw wood showed where paint had been scraped off; fixtures had been replaced, but the original hardware had not been removed or the walls repainted; the furniture did not appear clean; & the carpet was clearly, but poorly patched. Lighting in the living area was so dim that it was completely unusable. The cavernous historic main lobby was uninviting & depressing & did not invite a walk through. Do not be deceived by the updated smaller front lobby & eating areas -- these do not reflect the true, sad state of this hotel. The hotel photos do not represent the true nature of this neglected place! We paid $500 for 1 night -- outrageous for its condition & never again! The only positive in this sad tale was the hotel's central location.