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2829 reviews
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Jan 20, 2025An Artist's Dream
I was in love with our room. I pick a corner room on top floor, hoping for a great view, and boy was I in for a treat. Not one, not two, but THREE windows. AND, the original Citadel castle-esque architecture was right outside of my bedroom window. I was tickled!!! My king bed was EXTREMELY comfortable: linens, mattress, pillows, all felt like Heaven. I loved the giant wardrobe in the bedroom, so classy I could die! I also loved the fabric used to craft window treatments. The views from windows reminded me of Paris. I was visiting Charleston with my family, but I thought room and hotel were very romantic. Our room was at the end of an alcove; it was very intriguing to go down. Our room was also positioned next to four-story spiral staircase, with wrought iron handrail. I loved the carpet, again, very European. Do explore the Mezzanine, which you can get to by another beautiful spiral staircase. There are multiple spots hidden away, throughout the hotel, for a coffee and paper or drink and a smoke. Just lovely. Also, I think it is very special that the Citadel has been preserved. I think it is delightful that I had the opportunity to stay in such a historical place. I loved seeing the artifacts that have been found on site, they are featured next to concierge. The evening reception drinks were the best I have ever had at an Embassy Suites. Ashley was our tavern hostess, she was very kind and efficient. Nancy, Amber, and Chloe took very good care of us, and made sure we had everything we needed. Thank you. I think this hotel is a buffet for the eyes.
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Jan 03, 2025VINTAGE hotel iin desperate need of a refresh and renovation! Great location.
This hotel is in desperate need of a refresh! I chose it because of the fantastic location and because it looked like it had vintage charm. It was definately vintage. It needs a complete overhaul and renovation, but in the meantime, please just replace the carpets, drapery and furniture! It was very drab, both in the rooms and in the common areas. We had two rooms and the bathtub in my sons' room had rust stains which looked gross, although it seemed clean otherwise. Our room was freezing cold and theirs was too hot. We could not adjust the temperature (there was an ancient thermostat but it didn't seem to work). The TVs in my sons room did not work (did not report it until check out because they did not want someone coming to their room to fix it as we were only there one night). The beds were very comfortable though and I appreciated having a living area with a couch. I read the room tips ahead of check in (unfortunately had not read the reviews before booking) and I chose rooms with a park view, which was very nice. The photos online showed walls with exposed brick which looked very nice but our rooms did not have this. We enjoyed the evening cocktail hour and the complimentary breakfast and the staff was friendly. I found out after check in that the hotel is notoriously haunted, but thankfully we did not see any ghosts! Valet parking was very expensive, so we parked in the lot down the street, but still spent a pretty penny.
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Dec 20, 2024Historic two ways.
Love the fact it’s historic, and the staff members were great, but the room left something to be desired. It was as historic as the building. The plaster was coming off the walls along with the wall paper in the bathroom. The tub in the bathroom feels like you’re going to fall through and if that doesn’t get you the title in there would as it fell off the walls Place is totally run down. Ordered an omelette got a crape. Our room door was open when we got to it. Had to go through before the family came in.
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Nov 30, 2024
Great place to stay
This is the place to stay!! Your breakfast experience will be full of fun and laughter. Anna Mae, T. and the rest of the staff will keep you on your toes. The food is so good!! Have T. make you an omelette!! The rooms need to be updated, the bed and the pillows are phenomenal!! The water pressure in the shower is blissfully wonderful. The staff at the hotel are friendly and very helpful, the housekeeping staff is top notch!! We really enjoyed our visit!!
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Nov 25, 2024
So much for southern hospitality
I wish I could write the review that it looked like I would have been able to write. The hotel is in a great location. It was decorated beautifully and the majority of the staff were extremely nice and helpful. Unfortunately, one staff member “ Ms. Rocky or Roxi” ruined our stay in Charleston. For no reason, she accused my wife of trying to get more than the 2 complimentary drinks. She not only was extremely disrespectful, but she also coughed/spit into her cup. She then went over to her friend at the front desk and began staring at us and laughing. So much for southern hospitality. Maybe she has a problem with others trying to scam the system, however, she should save that for those people. I have never experienced anything like this in my life.