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2827 reviews
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Nov 30, 2024Great place to stay
This is the place to stay!! Your breakfast experience will be full of fun and laughter. Anna Mae, T. and the rest of the staff will keep you on your toes. The food is so good!! Have T. make you an omelette!! The rooms need to be updated, the bed and the pillows are phenomenal!! The water pressure in the shower is blissfully wonderful. The staff at the hotel are friendly and very helpful, the housekeeping staff is top notch!! We really enjoyed our visit!!
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Nov 25, 2024So much for southern hospitality
I wish I could write the review that it looked like I would have been able to write. The hotel is in a great location. It was decorated beautifully and the majority of the staff were extremely nice and helpful. Unfortunately, one staff member “ Ms. Rocky or Roxi” ruined our stay in Charleston. For no reason, she accused my wife of trying to get more than the 2 complimentary drinks. She not only was extremely disrespectful, but she also coughed/spit into her cup. She then went over to her friend at the front desk and began staring at us and laughing. So much for southern hospitality. Maybe she has a problem with others trying to scam the system, however, she should save that for those people. I have never experienced anything like this in my life.
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Nov 25, 2024
Embassy Suites stay for Charleston Classic
Hilton Diamond member. Rarely leave negative reviews--the two things I'll say nice are the location and the staff. Everything else was below expectations. Rooms and corresponding are tired a a time warp out of the mid 90's, the breakfast (while the staff were friendly) was lacking below other Embassy Suites. Surprised given the city and location Hilton/the franchisee have not invested anymore. I split my stay between the adjoining Hampton and this Embassy. Hampton Inn much nicer.
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Nov 22, 2024
10/10 stay
I drove 16 with my two Shepherds from Houston, TX to Charleston, SC. When my airbnb was not at all as described, I drove around looking for hotels. My mom found this one and when I walked in, Tony took such good care of me! He complimented my valet since I was having a long day. They were also more than accommodating with my two big dogs. It’s in such a pretty area with my shops and restaurants. When I make another trip back, I’ll definitely be staying here again!
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Nov 06, 2024
Needs Improvement
Added one star because the staff were generally nice. As other reviews have noted, the hotel is very dated and feels more like a college dormitory than an Embassy Suites. Extremely dated furniture and decor and garishly bright lights that showcased the flaws in the aging furniture and permanent rust stains on the bathroom floor. Rooms were downright depressing. The "manager's reception" featured an old, small bar with plastic cups and a buffet consisting of baby carrots, tortilla chips, and some kind of dip, served on Styrofoam plates. Frankly, the entire reception felt like a temporary ad-hoc set-up for a party in the same college dorm where the rooms belong. The bar was only open for two hours per day, with signage admonishing guests of a two-drink minimum. The "fitness center" featured two treadmills and a single elliptical and some weights, the machines were older and in poor condition. I'm surprised this property is allowed to have the Embassy Suites banner. I was happy when I checked in, sad when I got to my room, and even happier when I left.