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Hotel overview
Location
Downtown RenoProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
- In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
- In-room bottled water
- Unlimited local and toll-free calls
- Airport shuttle service
- Fitness Center access for two daily
- Fitness Center access inside The Spa at Silver Legacy
- Pool access
- Printing of boarding passes
- Notary services
- Self-parking
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
CAPITAL PROJECTS SURCHARGE: A mandatory fee will be collected and payable directly to the hotel at check-in.
Ratings & reviews
TripAdvisor traveler rating
11213 reviews
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Jan 28, 2025Not a complaint
Nice rooms. Softest sheets and comforter. Everything quite clean from the bathroom to the bedroom and even the hallways. Quiet, couldn't hear anything in the room even the halls seemed quiet. And the rooms are quite convenient to casino. Had a great trip.
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Jan 20, 2025Should of Gone to Vegas
Multiple Rude Staff... Diamond Elite doesn't qualify for a mixed drink at El Dorado, Almost all double deck was crazy wrong did 50 hands with family and dealer 29 hands drew a 21 and 8 more pulled a 21.. 37 total ha is of 21 of 50 hands.. Set reservation at Ruth Chris also... They refused to add 1 more person to the reservation told me to go elsewhere!!
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Jan 15, 2025Dirty coffee maker
The staff overall were friendly and helpful. The room was not up to my standards when it came to overall cleanliness. When I went to use the coffee maker, I checked to make sure it was clean and in the water tank there was food in it. I called down and was supposed to get a replacement which never happened. Also be aware that they have a closing mechanism on the hinges for the doors so you will hear doors slamming all night. Overall mediocre hotel and experience.
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Jan 15, 2025El Dorado is a scam and charged me an additional $144.00 after I paid the complete balance on a Spa Suite
I reserved a King Spa Suite at the El Dorado Reno for $95.00 on thier website and of course the total came to about $170.00 after resort scam fees and texes. When I arrived at the hotel they demanded an additional $144.00 by CREDIT CARD ONLY and NO CASH or you are a total LOSER and like a homeless person. Where did this additional $144.00 come from? I'll be asking in court soon! They would not take cash, a credit card over the phone or any other form of payment and I spent six hours or until 3:30AM attempting to move funds from my multiple trading and investment accounts to my debit accounts without success since it was Sunday night. I still have a charge for the COMPLETE room, taxes, and resort fee charged when I booked the room that day online. They should have helped me out by taking cash for whatever this $144.00 was for and assume it is deposit or additional resort SCAM FEES!!! No heart or compassion or business or emotional intelligence and bought themselves a pissed off traveler. Amen!
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Jan 04, 2025
Horrible all around
Ride desk people, refused to honor my king rsvtn that I had in writing. Had back to back reservations and had to check out and check back in even though I called ahead and was assured this works not happen. But as Christina at the front desk so bluntly put it " she is NOT responsible for anything a coworker told me in error, essentially rejecting any and all accountability. Then we had to move rooms because the safe was broken the heater was stuck at 92 degrees and our plugs feel out of the broken sockets. Since we were not allowed to leave the room when locksmith was there at one point we had the electrician, the HVAC repair, housekeeping and locksmith all on our room and we couldn't move until they left. I have NEVER felt that unconformable in my life. And tokick it off not ONE SINGLE EE ever made a single apology. Oh and room service is auto grat plus $15 delivery fee. There is literally not a single reason not to stay at any other hotel within a block of here. Worst experience ever and e are frequent travelers.