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Hotel overview
Location
Cancun - On BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Small Dogs Welcome
Ratings & reviews
TripAdvisor traveler rating
3002 reviews
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Dec 20, 2024Cancun Christmas
Entire staff was incredible! Very friendly and extremely helpful and they genuinely cared about all of their visitors. Stop looking! This is the place for a fun and relaxing vacation No hidden fees and no unwanted surprises. Jessica at the rooftop pool area and Juan Carlos our guide really stood out with their attention to details and they truly melase sure we had wherever we needed during our stay!
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Dec 19, 2024
Great Experience
Experience was great with the family. The kids and my spouse had a really good time. The explorer club for kids was very engaging for the kids with alot of activities. The buffet food place alot had a lot of variety of food to chose from. Lastly, the staff were very friendly and helpful. All of them knew their jobs and were exceptional at it.
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Dec 19, 2024Hyatt yes but quality not so
Rooms good size, well kept and clean with supersize showers. The food quality is poor given the brand. The so called speciality restaurants serve up mediocre portions and of variable taste. Yes the steak offering on top floor is good as long as you are prepared to pay for it. The Asian, Italian and Mexican offerings are nothing like traditional food. The prefered restaurant offers a main of chicken in flat bread and few chips, it's dire but great location. The prefered club upgrade of between $65 to $85 a night is optional and not sure it's justified. The pool is nice, beach poor, pool staff attentive with drinks. The house wines are abysmal and the chargeable offering require a second mortgage. The majority of staff were pleasant enough. Be prepared for waits to get to golf club as 15 mins by shuttle and madness of tee off arrangements. $125 after 1.30pm but doubles over Xmas. Course is ok but not superb. You can see 13th hole next to hotel but you can't get to clubhouse where food and drinks are chargeable. Tee off times are chaotic and pro shop similar plus expensive merchandise. The evening entertainment is pitiful, high wire act 4ft of ground as example, all events on terrace with few rows of chairs dragged out. Buffet is repetitive and can be greasy. Come on Hyatt you need to up your game, the customers and staff deserve better
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Dec 18, 2024Good for a family stay
Great hotel. Very nice, big & clean. Coco Cafe was a hit with the kids! World buffet was a bit repetitive in food options & the only thing where a variety of food was expected- but they could do better! The beach is not the best beach in Cancun. Lots of entertainment options to keep you busy!
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Dec 18, 2024
Couples Getaway
PRO: Service is top notch, someone is always ready to serve you! The food was better than expected; you have options all day long. CON: we're empty nesters, so we enjoy adults only. Location is about 30 minutes from Hotel Zone (great shopping) but you can catch a ferry for the day and make an excursion out of it.