Wish you were here?
Hotel overview
Get exclusive perks during your getaway at Dreams Tulum Resort & Spa. Travel now through December 22, 2022 and receive:
Standard Package + Upper Room Amenities
Guests staying in standard rooms:
• 25% discount on spa services
• One-in room family or champagne breakfast
• Complimentary upgrade to nonstop shared transfers
• One bottle of wine/sparkling wine per room
Guests staying in upgraded rooms:
• Enjoy all the perks of the standard rooms plus,
• Beach bag
• 50% off romantic dinner
Valid in Preferred Club and Presidential Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Located on a secluded sugar-white sand beach in the Riviera Maya and catering to couples, friends and families, Dreams Tulum Resort & Spa provides upscale surroundings combining fun and relaxation with the ancient world of the Maya. It is one of the only resorts
in the Riviera Maya located a short distance to the exciting town and ancient ruins of Tulum & Xel-Ha Aqua Adventure Park.
Unique selling points:
• Located in the trendy, seaside town of Tulum, only 1 hour and 25 minutes from Cancun International Airport.
• Boasting luxurious swim out suites, some designated for adults-only, with bar service available
Its magnificent colonial architecture, original paintings and ambiance provide the perfect setting to unwind and discover the mystical power over the ancient Mayan civilization. This hacienda-style, Unlimited-Luxury® resort features a Spanish-style wedding
chapel, an eco-friendly setting with fountains with LED lighting and sound, 5,000 plants, two swimming pools, a children’s area, a Mayan-themed Explorer’s Club for kids and nine gourmet restaurants, plus seven fabulous bars.
Location
TulumProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10815 reviews
-
Dec 26, 2024Honest review from our stay in Dreams from Dec 14-21 2024
Rooms: 5/10 We booked the deluxe ocean view room, view was beautiful. Accommodations were dated and in need of a complete makeover. Several issues arose upon arrival. First, the hallway mirror was not securely mounted to the wall and almost fell off. For safety, we had to remove it and store it in the closet since we were traveling with a young child. The steamer didn’t work, and the AC was leaking, soaking the hallway floor to the point where we had to use two towels to contain the water. Additionally, the outlet cover fell off, showing just how old the fixtures were. We had to call the front desk multiple times to resolve these issues. On a positive note, the room and bathroom were clean. Staff: 7/10 When we first arrived, we were hungry and headed straight to the buffet. We requested a high chair for our little one, but the server immediately said there weren’t any available. We had to ask another staff member, and it took quite some time to get one. At checkout, we had to carry all our luggage to the lobby ourselves because the bellboy was late, and we needed to catch our airport transfer. Our room was far from the lobby, which made this quite inconvenient. UVC staff at the lobby- 3/10trying to sell time share. Insisted in booking presentation to the point that it was annoying. Avoid that place. Just enjoy the beach. On the plus side, the bartenders, waitstaff, and housekeeping were friendly and attentive. Food/Restaurants: 6/10 The buffet had fewer selections compared to other all-inclusive resorts we’ve stayed at, but the food was good (7/10). Restaurants like El Patio, Sea Side Grill, and Portofino were enjoyable (8/10). However, Himitsu was disappointing (1/10) to the point that we had to eat at the buffet afterward. Unfortunately, we didn’t get to try Gohan or the teppanyaki options. Beach: 7/10 The first few days, the beach was covered in seaweed, and the water was rough. However, the staff constantly cleaned the beach, and during the last three days, the water was crystal clear and calm—it was incredible. We particularly liked the section of the beach on the right side, where there were no corals, but it had fewer beach chairs and limited shade. As a result, we often had to walk from our centrally located beach chairs to this area. Beach chairs were a challenge to secure since they got occupied quickly. You’ll need to reserve them early, or you won’t find any available. Amenities: 7/10 The resort had two large pools, but the kids’ pool was located far from the main area. The on-site shops, pharmacy, gym, and café were convenient, but the chapel was closed throughout our stay. One night, the common area where the shops are located flooded, and staff had to suction water from the sewer to manage it. Entertainment: 6/10 The entertainment here was underwhelming compared to other resorts we’ve visited. Overall: 6/10 We wouldn’t return to this resort, nor would we recommend it. Despite some positives, our experience fell short of expectations, especially given that this trip cost more than our previous vacation at Riu Cancun, which we enjoyed far more.
-
Dec 25, 2024Nice resort for a family trip
Nice spacious and clean rooms, beautiful beach, not too crowded, very nice staff. The entertainment staff Erick, Alex, Ronaldo and others were all super friendly, kind and fun (5 star for the entertainment staff). The food serving staff and bar tenders were very helpful and attentive. Erick, Pablo, Danial, Gilberto were professional, very pleasant, and fun. The white sandy beach was wonderful. The pools were descent size. I am giving a 4 star as the food was not the greatest. The adults in our group all encountered gastrointestinal issues during our stay. With the exception of Bordeaux and Teppanyaki restaurants, the food taste and quality was not that great. Overall, we had a very good time with our extended family at this resort.
-
Dec 25, 2024Christmas Vacation 2024
I loved the aqua fit with Erik, Alex And Ronaldo. These guys were amazing entertainers at night time too. The music band was great. Coco bar was good for coffee. Most of the staff were friendly. The housekeeping did a great job. We had a lot of fun with the kids and grandkids.
-
Dec 25, 2024
LOVE ERICK, RONALDO, ALEX,AND PAULO
I cannot say enough amazing things about Dreams Tulum. The entertainment team are the BEST Erick, Alex, Paola, Ronaldo, are the absolute best people i’ve met in years! They know how to party and are so sweet! I would recommend them to anyone. It’s a beautiful resort, with the best staff i’ve met in years of vacations. They bring the party and know how to be so personable.
-
Dec 25, 2024
Good place to have a vacation
This is our second time at this place. First time was 12 years ago. This time around we came with our son and family. The experience overall was good minus a few inconveniences that I will detail later on this review. One thing is to good to mention is that the staff makes a huge effort to make your stay pleasant. The best part of this experience was our server Edgar Reyes at the Sea side grill. He was very attentive and cordial the whole time we were staying there. He has a great attention to details and he is very observant, certainly someone who should be on a leadership position. The food was great except in a couple of occasions the world cafe had cold chicken and eggs. The other thing is that the loud music at one of the pools could be improved as it is constantly throughout the day. Events start late at 10 pm so our son couldn’t enjoy some of them. We stayed on the new side of the resort which was better than the colonial side where cleaning carts make a loud noise early in the morning. They were not standup paddle boards as most of them had their fins broken. No snorkeling available as well. Now the drinks have way too much ice so it washes off the taste. Even when we asked little ice they still put a ton. More vegetarian food is needed it on the restaurants that are open during the day around the pools. One night we had some loud wedding goers who disrupted our sleep for most of the night. We complained and it was address but certainly needs to be improved. Some people unfortunately smoke at the resort and for someone with bad asthma it is not good. Sales people are a bit pushy and it should be improved. Overall the staff works really hard to make you feel at home but again no place is perfect but I recommend staying here Thank you