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Hotel overview
Standard Package + Upper Room Amenities
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed with at least one whirlpool, whilst ground floor rooms offer private terraces with their very own plunge pools. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness center and a world-class Dreams Spa by Pevonia® provide guests with an array of amenities for every age and interest.
Location
Puerto MorelosProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12824 reviews-
Great holiday but noisy!
We went for Thanksgiving 2024 as a family of 5. The staff are on the whole really helpful. Abraham in the restaurants was really accommodating and always wanted to help. Maria by the pool always remembered our favourite drinks. The variety of restaurants is great, there are plenty of sunloungers and 3 great pools. The spa is really nice whilst expensive you feel like you are getting an escape. The explorer’s club for kids is safe with lots of activities to keep the kids entertained. The family room set up worked well for us as a family of 5. The negatives: the rooms are really noisy, we had to move from the 1st room after the road noise and noise from the nightclub kept us awake. The 2nd room was also incredibly noisy and we didn’t get a good night sleep while we were there. The restaurants variety is excellent but the lines can be really long (over an hour) and the food was usually on the cold side. The buffet breakfast is good but would benefit from having outside space as it can feel very claustrophobic. There were lots of great additional events on like the Thanksgiving buffet but these were not communicated as clearly as they could be. On the whole it was a great holiday but would need some changes to make it wonderful!
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Dreams 2023-2024
Dreams really is that. This place is fantastic. The staff make this hotel great. Whatever the management are doing, it’s absolutely working… A beautiful hotel, great food, lots of amazing drinks. Room service on tap 24:7! Food super! Not too long await on reservations. French was delish! Beach can be full of sea weed, they work hard to remove it. But it returns quick with rough sea. I’ve stayed twice, both in Jan and had different experiences. One in swim yo room with private pool. One in normal room. Both very lovely. Same decor and size room. I’d definitely stay here again. Weather in jan can be hit and miss with cold days and rain. That’s my only gripe. But not the hotels issue. Stayed here twice. Both jan, 2023-2024. Bring American $ to tip staff. They really do earn it as they work so hard. Small amounts as then you can tip them all. Thank you Genna
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Not worth the stay
The hotel is very old. The room floors are broken. Very very less options for veg and chicken but only good for meat lovers. The hotel staff could not solve my issues related to the room maintenance. The rooms are very outdated. The house keeping does not show up on time.
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Dreams Riviera Cancun resort and spa is fantastic!!
We had a wonderful 9 days. The room was nice and clean. The staff always went above and beyond and delivered amazing service. Our 7 year old absolutely loved the Explorers Club. Vero, Tatima, Yareth, Andrea, Mar and Ale made it so fun for her that she would ask to go back everyday. Manuel (bell boy) treated us as if he was the general manager of the place. Secured a late check out for us without us even asking and always asked us how things were going. We loved our stay! We will be back again for sure!!!
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Beautiful hotel with exceptional service
This is a beautiful resort. We came for our nephew's wedding. The wedding was beautiful - I was very impressed with the staff and how seamlessly everything ran. While there were positives, there were a few negatives as well. Positives: 1. Poolside activities. Uziel kept us busy during the day. Lots of activities for the kids. 2. Nightlife was pretty good - the "sports" bar was really more of a dance club and it never showed sports (or had a TV in it). Uziel was in charge of this too - karoake was a lot of fun! 3. Service. Service was exceptional everywhere. Clever in the lobby bar was great, and Wilbert in the pool bar was fun. Drinks were good and plentiful. 4. The spa was amazing! We upgraded and room and did the hydrotherapy, which I would highly recommend for anyone. There were some things I didn't care for such as: 1. There are no dressers in the rooms, and limited closet space, so I had to live out of my suitcase for 6 nights, which I absolutely hate doing. 2. Food is just ok. The Italian restaurant was good; didn't care much for the Mexican restaurant, and Seaside is great (we went there the most). There are not a lot of lunch options with the exception of the pool grill, which has amazing french fries, but it got boring after a day or two. 3. The pools are FREEZING. They are not heated and it took forever for them to warm up with the sun. Was not that enjoyable. 4. Walls are paper thin. We were right next to the elevator, so we heard dinging all night, plus a lot of other noise. Overall, our stay was wonderful and we will likely be back.