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Hotel overview
Standard Package + Upper Room Amenities
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed with at least one whirlpool, whilst ground floor rooms offer private terraces with their very own plunge pools. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness center and a world-class Dreams Spa by Pevonia® provide guests with an array of amenities for every age and interest.
Location
Puerto MorelosProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12778 reviews
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Nov 20, 2024Terrible Experience
I regret booking a 10-day stay at Dreams Riviera Cancun. Our experience was far from the "luxury" and "hospitality" we were promised. Food: The dining options were incredibly disappointing. Most meals were bland, repetitive, and lacked freshness. The buffet felt like leftovers were being recycled daily, and even the specialty restaurants failed to deliver quality dishes. Staff: The service was shockingly inconsistent. Some staff members seemed indifferent or annoyed when approached for assistance. Requests were often ignored or took an unreasonable amount of time to fulfill, making us feel like an inconvenience rather than valued guests. Drinks: The drinks were watered down and lacked any flavor. Cocktails tasted artificial, and the "premium" alcohol they advertised seemed nonexistent. Even basic requests like cold water took forever to arrive. Overall, Dreams Riviera Cancun fell flat in every category. For the price we paid, we expected far better. I would not recommend this resort and will not be returning. Save your money and look elsewhere for a relaxing vacation.
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Nov 19, 2024Dream wedding @ Dreams
We stayed for 10 days and hosted our wedding at Dreams Rivera Cancun and I would 100% recommend! The staff, amenities & resort are spectacular! All of our guests were raving about how impressed they were with their visit and experience! We are so happy we decided to have our destination wedding here!
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Nov 18, 2024First Time Visit
I loved the comfort of the beds and the size of the shower. The service was outstanding but the food could have included more seafood such as crab, oysters, and fried shrimp and fish. Also, being in Mexico there didn’t seem to be good Mexican plates like red or green enchiladas. Some flautas and tacos with good tortilla chips and salsas seemed to be non available. This is my first time here so maybe I didn’t see it somewhere on the property. Overall I was very pleased with my visit and look forward to going again in the near future.
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Nov 18, 2024
Top notch highly recommended!
We had a fantastic stay at this resort. The service was excellent all around. Ernesto the bird whistler is top notch at the beach preferred club area. He whistles like a bird to let you know he is there to serve you. Sofia is also excellent. The entire staff were superb. Enrique at the rendezvous bar was excellent. I cant remember everyone's name but hands down to all of them. They work so hard to keep guests happy. The food was good everywhere we ate. We never had one bad meal. I loved the honeycomb with honey dripping out fresh at the buffet for breakfast. The Teppanyaki table was probably the best meal we had. Except the only the thing I would change is the big flame they make while cooking. The fire should be toned down a bit. Seaside Grill had excellent steaks. I had the ribeye and been from Alberta I am very picky with steaks. The rooms were very clean. We had preferred club rooms 1250, 1249, 1248, 1251 and 1550. Julietta cleaned our rooms daily and she did a 5 star job. Also if you leave a note in your fridge with drinks that you want with some cash Johan will keep you well stocked daily. The beds were pretty firm if you like firm beds. The preferred club is very nice to have access to. Its a quiet place to relax have some food and premium cocktails. See you in 5 minutes. We rented a day bed in the preferred club area and it was so nice to just relax and lay around. Sofia did a fantastic job serving us all day. The beach was nice and my favorite place to hang out. It was quite, the ocean was very warm and the service from Ernesto was top notch. It was very windy so there was some seaweed but the staff cleaned it up when mother nature permitted. I don't mind the seaweed on the beach. Its really no big deal. The pools were very clean and the the activities were plentiful. They have excellent grilled food most days that rival my campfire cooking. Very good! I am not sure why people give this resort bad reviews? We have travelled to many resorts and this is one of our favorites. We have stayed here 3 times now and we'll be back again. Thank you for the exceptional stay. Highly recommended.
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Nov 18, 2024
The hotel restaurant “El Patio”
Ayer por la noche visitamos el restaurante El Patio del Hotel y lo recomiendo muchísimo. Pedro, Jacinto, Alfredo y Sergio fueron las personas que nos atendieron y nos dejaron con ganas de volver ! They were really fun, helpful and one of our waiters was an excellent singer. Overall, my favourite restaurant in this hotel 😀Thank you for accommodating a group of 17 people. Compliments to the chef and his amazing staff!