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Hotel overview
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa, a AAA Four Diamond resort, provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy six gourmet à la carte restaurants, plus an international buffet, a grill and a café and two snack grills, room and concierge service and so much more. The Dreams Entertainment team keeps the party going all day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club for Kids.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17182 reviews
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Nov 19, 2024First timers at Dreams Jade
The one thing that I have come to realize from my years of traveling as an adult is that it is the STAFF that really make or break your vacation, this is especially true at All-Inclusive Resorts. I’ve been a regular at Dreams Sapphire for 9 years and this was my first trip to Dreams Jade. The one thing they have in common is the service from the staff. 5 STAR SERVICE from every staff member. From the housekeeping staff to the bartenders to the friendly food servers, everyone was wonderful. Even the bellman, Marco, was fantastic (even though he heckled us for being Buffalo Bills fans haha). I’m going start with my only complaint – the food. I’d give it a 7 out of 10 overall. Spice (hibachi) – FANTASTIC SHOW. The fried rice was amazing. The chicken was good, steak was pretty fatty so I didn’t eat much of it. But dang, that show was outstanding. Haven’t laughed that hard in a while. 9/10 Spice (sushi/Asian) – Again that rice is soooo good. Oh and they have fried ice cream! I highly recommend this restaurant. 9/10 Mercure – this is usually my favorite at an all-inclusive resort but this was missed all the marks. The food was terrible. The service wasn’t great. The dress code is a joke. We tried it TWICE for dinner and it still disappointed. The second time we ate there, they allowed a male in to eat with swim shorts, a tank top, and flip flops on. Unacceptable. Even breakfast was terrible. 0/10 Cin Cin – one of my favorites! The food was fantastic and our service was too. 10/10 Capers – also one of my favorites. We ate there 3 times lol 10/10 Carnival International Buffet – It’s small but it does the job. Long wait times for eggs in the morning. Geyler was our absolute favorite server in the buffet! He always had a huge smile on his face! Thank you for always taking good care of us! 8/10 We didn’t eat at Tamarindo but I heard people loved it. Now to the rest: We checked in on October 27th. We were using our friend’s UVC membership which automatically gives us preferred status so with a fresh glass of champagne and a cooling face towel we were whisked away to the Preferred Lounge. Our room was not ready yet, which we were prepared for so it’s never an issue for us. We went to grab some food from the buffet, walked around the resort to get a feel for it and to learn where everything was. Our room was in building 5, had a nice partial view of the ocean and of the main pool. Building 5 is right in the middle of everything so it’s ideal. We went back to the preferred lounge and that’s when he met Ross <3 I’m not sure what we would have done without him but I assure you it wouldn’t have been as amazing of a trip. This man deserves a raise because he was always helping out guests (not just us), we saw him every single day, he would check in after every meal to make sure we were happy and if we weren’t, he did everything in his power to make us happy. On day two I believe, we decided we wanted to upgrade our room, so Ross got right on it and had a room for us in building 8 by the end of the day. We were travelling for our 5 year wedding anniversary and Ross came and decorated our room with balloons and flowers. I can’t say enough how much of an asset Ross is to this resort!! The resort is BEAUTIFUL!! I found myself wondering around looking at all the lovely plants and wildlife. The pools are wonderful! I love the infinity pools at both the preferred area and the main pool. The hammocks are also an awesome idea. The beach is small and slightly rocky. It was too rough for me to get in but there were many who were swimming daily. We did a massage day at the spa and that was fantastic! Highly recommend. Get involved with the entertainment (daily and nightly) as the entertainment staff are super fun! We played bingo by the preferred pool. All in all this was a wonderful vacation and I wouldn’t hesitate to go back. Again, thank you so much Ross for truly making our vacation one to remember. We will see you soon!
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Nov 19, 2024
The only recommendation would be to redesign the buffet area- it’s a little cramped depending on when you go.
The staff is amazing! They all try hard to make your experience the best. I have to mention Francisco in the lobby bar is the best! Also Joaquin from the bar in the beach - I think it was called Mix? Just super friendly and helpful. Very humid so be prepared. Thank you for a great experience!
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Nov 18, 2024
Impressive service with a smile all around
5 star service from every staff member that was encountered- From the housekeeping staff to the pool team to our friendly food servers, this hotel knows what to look for when hiring new team members. I appreciate the attention to detail with birthdays, anniversaries and even if you're here for just vacation fun, the hotel will make sure you are taking care of and make you feel special. The smiles and friendly greetings happen often and daily, making for a warm stay that happens as soon as you arrive to the minute you depart. From excellent bellman service by Marco, to amazing Hibachi skills by Miguel, and the handful of housekeeping staff we encountered (sorry forgot the names of all) we felt that this was a hotel that we can Absolutely recommend to family and friends for their trips to Cancun. Make sure to tip for good service at the pools/bars, and especially If you get the preferred lounge access, please remember to take care of the bartenders in their who make very very strong drinks for your delight. Food would rating i would give a general score of 7/10, being an all inclusive, some restaurants had better options than others and not all equally as tasty. Top 2 favs would be Spice & Mecure. [Our experience at the Hibachi restaurant, Spice improved the score from 6/10 to 7/10]. Room service was limited and had no desert/treat options all 5 nights we stayed, which was a downer for me and the wife who have a sweet tooth late at night. The room i would give a 9/10, we stayed in 8311, best view and close to the pool entrance, prefered lounge. Housekeeping, I will mention again because they did an amazing job each day... Last note I'll mention, make sure to bring your sundries, as the gift shop is highly overpriced for all basic necessities, and you will regret forgetting things like sunscreen and Tylenol. Enjoy your vacation!
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Nov 18, 2024
Miguel at Hibachi grill is the best!
Miguel at the spice restaurant, Hibachi table is the best!! Very entertaining and fast service. Food was very tasty. 😋 He makes the best shapes out of the food! Come early for the best dining experience. The fish at most of their restaurants was very tasty and fresh!
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Nov 18, 2024
Incredible
Loved Dreams Jade! Check in and out were quick and smooth. Rooms were clean and spacious. Food was incredible, even the buffet was wonderful. Servers are so friendly, so helpful, and so accommodating. Bars were great, Alfredo at the pool bar is out of this world. Multiple times we asked him to surprise us with mystery drinks and everything was absolutely delicious! I don't know how he was able to remember so many drink orders at once. Leticia and Idalia in kids club- thank you so much for everything with my kids! They loved you guys. Saul and Litzy for the entertainment team, you guys are amazing. We miss Zumba and Water Aerobics already!