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Hotel overview

Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa, a AAA Four Diamond resort, provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy six gourmet à la carte restaurants, plus an international buffet, a grill and a café and two snack grills, room and concierge service and so much more. The Dreams Entertainment team keeps the party going all day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club for Kids.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property information

Total rooms: 550

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 17904 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Definitely worth the stay!

    We had an amazing experience! From cleanliness and food quality to safety and service—everything was a standout for us. After reading some reviews we were slightly worried about the rooms, but there was absolutely nothing to worry about. It’s not the most brand new resort, but it’s not pretending it is, and is still lovely.

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful room and exceptional customer service.

    Top customer service: provided by Carlos, our Concierge at the Preferred Club. From beginning to end exceeded all the expectations. Friendly, helpful, knowledgeable and closely followed up on our asks. The room: amazing views and beautiful room. Definitely loved it. The food and experience: all great, highly recommend this hotel.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A very nice trip

    My wife and I are frequent travelers and typically stay at all inclusive resorts. The room was very large, clean and well appointed. We had a couple maintenance problems that were resolved within minutes, exceptional response. This resort had a wide choice of restaurants and we enjoyed the lunch burger shacks near the pools. We paid extra for the adult-only side and it was well worth it. The lounge and the breakfast a-la-carte was worth the extra cost. The lounge had high end liquors and all day snacks. On the subject of food, the buffet was repetitive and boring. The activities and entertainment were as you would expect, non-stop water and beach activities and crafts like most resorts and entertainment that you would find at any resort. Service was always very good, Maureen was exceptional. We found the best deal was with airfare, booking directly with the resort. It was a very enjoyable trip and well worth the price.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice Nice Baby and All Things Spice!

    Miguel was an amazing and talented teppanyaki master chef and provided us with a very entertaining dinner show at Spice! Highly recommend you book this special dinner. One of our favs for sure and such a memorable and fun way to celebrate Easter!! Watch out mama and baby chicken:) ❤️

    Apr 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great for spring break

    I would rate this resort an eight. Considering that I traveled with a six-year-old, I found there weren't many activities to keep them entertained. However, the staff was phenomenal and truly catered to our needs. A special shout-out to the Edwins in the buffet area; they were very hospitable. Overall, the staff was absolutely amazing. Please remember to bring your own water floatation devices, as you will be paying $25.

    Apr 19, 2025