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Hotel overview
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • Complimentary Bali bed rental for one day • 50% off romantic dinner
Valid in Deluxe Dolphin View, Family Deluxe Pool View, Deluxe Ocean View, Family Deluxe Ocean View, Honeymoon Jacuzzi Dolphin View, Preferred Club Dolphin View, Honeymoon Jacuzzi Ocean View, Preferred Club Ocean View, Preferred Club Family Ocean, Master Suite, Preferred Club Master Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Designed with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa is set like a jewel in a secluded upscale gated marina community with a picture perfect white sand beach. Location is everything – in the neighboring marina you will find a picturesque market, shops and a yacht-filled harbor – all there to be explored on foot. Spacious rooms and suites feature a bold and modern Mexican design combined with breathtaking ocean and marina views. The Dolphinarium is the largest on the Riviera Maya and gives guests the opportunity to swim or even kayak with dolphins and manatees.
Location: The resort is positioned between Playa del Carmen and the Tulum Mayan ruins. Approx. 70 minutes from Cancun International Airport.
Sense of Arrival:
• Completely renovated elegant and welcoming lobby • New check-in desks providing a warm and friendly arrival and departure experience
Guest Rooms and Suites
• Addition of 38 new swim-out suites • Fully renovated guest rooms and suites embracing all new décor, indoor and outdoor furniture, linens and accessories • Enhanced lighting and decoration in hallways Dining Experiences: • Brand new décor across all restaurants and bars • Completely renovated à la carte restaurants including Gohan, Seaside Grill, Oceana, El Patio and Portofino • Relocation and full renovation of Coco Café and the Gelato Factory Spa and Fitness Center: • Expanded, renovated Dreams Spa by Pevonia® featuring a beautiful new bridal suite • All new indoor and outdoor fitness center • Multi-purpose court added on the ground floor Explorer’s Club and Core Zone Teen’s Club: • Exciting new Kiddie Splash Zone • Renovated Explorer’s Club for Kids ages 3-12 • New Outdoor Lounge Area and Core Zone Teen’s Club Swimming Pools: • All swimming pools and hot tubs will be updated with new tile covering Destination Weddings and Events: • New oceanfront terrace designed to host weddings and events • Extension and remodeling of the ocean view Playa meeting space
Location: Perfectly located on a dedicated beach area in Puerto Aventuras, 20 minutes north of ancient and mysterious Tulum and just 15 minutes south of exciting Playa del Carmen, Dreams Puerto Aventuras welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Water sports, bike tours and beach combing are favorites here. In the neighborhood you’ll find a great golf course and a quaint market area, restaurants and live dolphin entertainment are all within walking distance.
Location
Puerto AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3228 reviews
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Apr 07, 2025Fantastic Family Resort
The resort was AMAZING! It was more than we could have hoped for. The staff went above and beyond all the time and were so helpful and friendly. The resort and rooms were immaculate! There were so many activities for the kids (ages 7, 10, and 12) that they never got bored and never complained the entire week. Food and drinks were yummy! The gated village was an added bonus as we could enjoy time off the resort without any safety concerns. We highly recommend this resort for families.
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Apr 06, 2025Great area, and good hotel
Overall, a good option for a laid back all-inclusive resort. I love the Puerto Aventura area and the resort was clean and well kept. The room was spacious and we loved the swim out room with our own little pool. Great for when the kids wanted a little space from all the other people in the large pool. We were also right across from the large pool so very easy to get to everything else when we wanted to. If you are a foodie though, this is not the place for you. Food quality is fine but lacking in flavor but I think that's pretty common for a lot of all-inclusive resorts. If needing a different option every so often, it is only a 10-15 minute walk to the main shopping and restaurant area for the town.
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Apr 04, 2025An okay resort with an excellent beach and not great food options
Resort - Smaller and older resort compared to several other Dreams resorts we have been to, only 2 pools of which one is for preferred members. Rooms were ok, for us the Air Conditioner wasnt working great so a lot of nights felt pretty warm. Beach was amazing, one of the best we have seen from previous resorts, loved it. Food - We are vegetarians and kids have egg allergies - horrible food selection for vegetarians, barely any options and the ones that were there, ie - fruits , were kept next to meats , very unappetizing and did not feel fresh. Being a tropical place, they barely had any tropical fruits there just the basics like oranges, melons, grapes, etc. I would definitely not recommend someone who is a vegetarian to visit this resort. I have seen many other Dreams resorts with more options and who actually want to cater vegetarians , ie- keeping food separate, clean, minimal cross contamination, etc. Service- Excellent service, a shoutout to Andretti for out breakfast service, always helped us as much as he could and tried his best. Always smiling and made the kids laugh. Manager - Ernesto ... amazing gentleman, he made sure wherever we want to eat, there would be some vegetarian options, even though sometimes it didnt end up being that way (not his fault) , but he went out of his way.
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Apr 04, 2025
NOT a 4 or 5 Star Hotel....
Unfortunately we didn't have the best experience due to a sewage smelling room, terrible buffet, mediocre service, and a lack of cleanliness. This is absolutely not a 4 or 5 star resort and we are not fancy/picky people. The al a cartes were good, minus my chair breaking mid meal. The platinum club was meh, the platinum pool was bath warm and dirty, to the point where it seemed maybe the water was not circulating. It took a veeeeerrrrry long time to get a drink at the bar and by a server. Unless you were tipping everything drink, they would not come around (I will say they were at least friendly). They had 2 servers working the pools, which should be double or quadrupled. Half of our trip 1 of the slides was broken. The Mexican restaurant was closed - however they did have the Mexican menu in the buffet one night. The beach is very rocky.. The pillows were TERRIBLE - I even ordered from the pillow menu and nothing improved. The breakfast buffet was the worst I have ever had. DO NOT purchase the swim out room if you are a light sleeper - the kitchen is right beside the swim out hallway and they walk all the trolleys down with plates/ food/ cutlery, etc. all through the night. It was ridiculous how much noise was happening during the evening hours from the staff. We paid a premium for a Dreams hotel vacation with a swim out and severely disappointed. I would not recommend this hotel to anyone. I am truly not one to complain and this is the first time I have ever reviewed on Trip Advisor. I was excited by the reviews and either we had terrible luck, or people just don't understand what a 4-5* all inclusive should be. Again, this is absolutely NOT a 4 or 5 star. I would give it a 3.5.. Do not waste your money unless you are getting a super good deal! The P.A. area is amazing. We rented a golf cart during our stay and were able to visit the area. I would return but I would only stay at an airbnb or another resort.
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Apr 02, 2025Was a decent hotel with friendly accommodating staff.
This is our third time visiting this resort and been satisfied with the hotel staff and accommodations. While our third trip cost just over 50% more this year we have been disappointed in some of the run down conditions of the facility. The hot tub didn't work or the jets the entire time and they allowed unruly children to turn into a kids playground pool, for my wife and I this was a complete turn off where children rule and older adults don't enjoy what we paid for. My wife and I enjoy playing pool in the game room but found that there was no cue ball because children rule there too and it was not replaced. I have attached some photos of the condition of the lounge chairs which many were broken down and unusable. While the staff and room accomodations have always been good, these other negative aspects of this trip have left us a bad taste and would not recommend older couples who just want to have a nice quiet place to go. It's not that we are against children having a good time,but there doesn't seem to be much respect and training many parents anymore and they allow children do whatever they want, and this resort welcomed that philosophy. In other words depending on your age this is either great or terrible.