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Hotel overview
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • Complimentary Bali bed rental for one day • 50% off romantic dinner
Valid in Deluxe Dolphin View, Family Deluxe Pool View, Deluxe Ocean View, Family Deluxe Ocean View, Honeymoon Jacuzzi Dolphin View, Preferred Club Dolphin View, Honeymoon Jacuzzi Ocean View, Preferred Club Ocean View, Preferred Club Family Ocean, Master Suite, Preferred Club Master Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Designed with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa is set like a jewel in a secluded upscale gated marina community with a picture perfect white sand beach. Location is everything – in the neighboring marina you will find a picturesque market, shops and a yacht-filled harbor – all there to be explored on foot. Spacious rooms and suites feature a bold and modern Mexican design combined with breathtaking ocean and marina views. The Dolphinarium is the largest on the Riviera Maya and gives guests the opportunity to swim or even kayak with dolphins and manatees.
Location: The resort is positioned between Playa del Carmen and the Tulum Mayan ruins. Approx. 70 minutes from Cancun International Airport.
Sense of Arrival:
• Completely renovated elegant and welcoming lobby • New check-in desks providing a warm and friendly arrival and departure experience
Guest Rooms and Suites
• Addition of 38 new swim-out suites • Fully renovated guest rooms and suites embracing all new décor, indoor and outdoor furniture, linens and accessories • Enhanced lighting and decoration in hallways Dining Experiences: • Brand new décor across all restaurants and bars • Completely renovated à la carte restaurants including Gohan, Seaside Grill, Oceana, El Patio and Portofino • Relocation and full renovation of Coco Café and the Gelato Factory Spa and Fitness Center: • Expanded, renovated Dreams Spa by Pevonia® featuring a beautiful new bridal suite • All new indoor and outdoor fitness center • Multi-purpose court added on the ground floor Explorer’s Club and Core Zone Teen’s Club: • Exciting new Kiddie Splash Zone • Renovated Explorer’s Club for Kids ages 3-12 • New Outdoor Lounge Area and Core Zone Teen’s Club Swimming Pools: • All swimming pools and hot tubs will be updated with new tile covering Destination Weddings and Events: • New oceanfront terrace designed to host weddings and events • Extension and remodeling of the ocean view Playa meeting space
Location: Perfectly located on a dedicated beach area in Puerto Aventuras, 20 minutes north of ancient and mysterious Tulum and just 15 minutes south of exciting Playa del Carmen, Dreams Puerto Aventuras welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Water sports, bike tours and beach combing are favorites here. In the neighborhood you’ll find a great golf course and a quaint market area, restaurants and live dolphin entertainment are all within walking distance.
Location
Puerto AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3099 reviews
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Jan 26, 2025Fabulous
The employees are very friendly, my favorite was Itzarossa who talks to everyone and remembers all their names. Alfredo helped us learn Spanish too. Great people all around. The restaurants were good, I never had one bad meal, and the rooms were always clean
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Jan 25, 2025
If you are not dreaming you should be at Dreams resort.
The bed was so comfy. The rooms were nice and roomy, and clean and the staff did a great job keeping our rooms clean. The staff was always friendly and catered to our every need. The food and restaurants had a great variety to satisfy all our appetites. We had a great experience. Would definitely recommend this resort.
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Jan 25, 2025
Will Return!
This was only our second trip to Mexico. We landed in Cancun and it is about an hours drive to the hotel. Once we arrived at the hotel, we were whisked to another floor to have our check in done. We have never had this before. Our luggage was left with the bell boy (freaked me out a little, again, never have had this service before!) We were shown to a little waiting room while we waited that had food and drinks. Someone from the concierge team came down, took our passports and checked us in! We then went down to our rooms and our bags were brought there. We had booked a king room with a swim out pool. I really enjoyed this feature. After we were done at the beach, we could sit in the pool (was heated) at night before bed, was nice to have a little swim as well. During the day there was someone who would go around to see if you wanted a drink! The beach was ok. Sand very hard. Water was warm, as they have a wall to block the waves so creates a small inlet. If they didn't have that, would not be able to swim very well there. We didn't find any issues with the food. We are not fussy, and do understand that the food options may not be what we are use to, but there was always lots. Morning at the buffet, always lots of eggs and bacon, and fresh fruit. For lunch, there was the buffet or for preferred club you could go to the Ocean restaurant. They also have a little bbq place on the beach that has hot dogs, hamburgers, nachos and wood oven pizza. Dinners for us was a new adventure! No buffet. They have 5 restaurants to choose from, no reservations required. They are not all open, but when you download the Hyatt app, and pick your hotel, they will tell you what is open. As well all the menus are here, and they usually prefer you use that. I really enjoyed Gohan, the sushi was great! Ocean was also very good. There is a little shopping plaza near by that we wandered off to a couple of times for dinner as well. The area is in a gated community, and is safe. I would suggest paying in pesos vs US dollars as they are very loose with the exchange rate. We found things very clean. Our room, always clean, fresh towels, face cloths, lots of water, and fridge stocked. We did the deep sea fishing, booked with hotel, (but might be cheaper if you wander off to the marina in town) went to Tulum and snorkeling as well did the sunset catamaran, which was beautiful. The hotel staff were amazing. Any questions or concerns that we had were dealt with or answered quickly. The one thing that was odd for us, there were no travel reps here. We went with Westjet, Nexxus took us to the hotel and then that was it. Nexxus informed us through their app when they would be picking us up for our return to the airport, so make sure to download their app because I almost didn't!
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Jan 24, 2025
Perfect Family Resort!
This was our first resort family vacation and we’re all hooked! The premises are kept clean and it was small enough that it did not feel overwhelming. We were Preferred Club and there were enough food and drink options to keep all of us satisfied during our stay (we had one picky eater, so this is always a challenge). There were always activities or events happening so no one was ever bored. It is certainly a family-oriented resort, so if you’re looking for more of a party or romantic vibe, it’s probably not the resort for you. The town of Puerto Aventuras is very walkable and it’s worth it to see the dolphins, sea loin and manatees in the marina. The true gem of this resort though is the staff. The level of hospitality they give their guests goes unmatched and it was a shame whenever we saw other guests not be respectful to them. These people work hard to make sure every guest has their needs met. A special shout out to Jose and Ronier as they were especially lovely staff. We hope to be back in the future!
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Jan 24, 2025
Great time
We had a wonderful time. The staff was wonderful always very helpful. We were about 1 hr from the airport. It is in a gated community so going off properly and walking around was very nice. You can also rent a golf cart and drive around and there is a marina in the community were you can see dolphins and sometimes manatees.