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Hotel overview
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • Complimentary Bali bed rental for one day • 50% off romantic dinner
Valid in Deluxe Dolphin View, Family Deluxe Pool View, Deluxe Ocean View, Family Deluxe Ocean View, Honeymoon Jacuzzi Dolphin View, Preferred Club Dolphin View, Honeymoon Jacuzzi Ocean View, Preferred Club Ocean View, Preferred Club Family Ocean, Master Suite, Preferred Club Master Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Designed with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa is set like a jewel in a secluded upscale gated marina community with a picture perfect white sand beach. Location is everything – in the neighboring marina you will find a picturesque market, shops and a yacht-filled harbor – all there to be explored on foot. Spacious rooms and suites feature a bold and modern Mexican design combined with breathtaking ocean and marina views. The Dolphinarium is the largest on the Riviera Maya and gives guests the opportunity to swim or even kayak with dolphins and manatees.
Location: The resort is positioned between Playa del Carmen and the Tulum Mayan ruins. Approx. 70 minutes from Cancun International Airport.
Sense of Arrival:
• Completely renovated elegant and welcoming lobby • New check-in desks providing a warm and friendly arrival and departure experience
Guest Rooms and Suites
• Addition of 38 new swim-out suites • Fully renovated guest rooms and suites embracing all new décor, indoor and outdoor furniture, linens and accessories • Enhanced lighting and decoration in hallways Dining Experiences: • Brand new décor across all restaurants and bars • Completely renovated à la carte restaurants including Gohan, Seaside Grill, Oceana, El Patio and Portofino • Relocation and full renovation of Coco Café and the Gelato Factory Spa and Fitness Center: • Expanded, renovated Dreams Spa by Pevonia® featuring a beautiful new bridal suite • All new indoor and outdoor fitness center • Multi-purpose court added on the ground floor Explorer’s Club and Core Zone Teen’s Club: • Exciting new Kiddie Splash Zone • Renovated Explorer’s Club for Kids ages 3-12 • New Outdoor Lounge Area and Core Zone Teen’s Club Swimming Pools: • All swimming pools and hot tubs will be updated with new tile covering Destination Weddings and Events: • New oceanfront terrace designed to host weddings and events • Extension and remodeling of the ocean view Playa meeting space
Location: Perfectly located on a dedicated beach area in Puerto Aventuras, 20 minutes north of ancient and mysterious Tulum and just 15 minutes south of exciting Playa del Carmen, Dreams Puerto Aventuras welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Water sports, bike tours and beach combing are favorites here. In the neighborhood you’ll find a great golf course and a quaint market area, restaurants and live dolphin entertainment are all within walking distance.
Location
Puerto AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
2905 reviews
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Nov 21, 2024Dreams resort is great and Erick is the MAN
Great service overall at dreams aventuras riviera maya - it is a smaller but very nice resort with a non crowded beach front and great restaurants. Erick at the Coco Cafe is our favourite! always friendly and the best espresso martini service you can find in Mexico!
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Nov 20, 2024Had a good time, but not 5 star.
Bring your expectations down to a 4 star. This isn’t a 5 star resort. Beach is a dream for kids. Easy walk to the town/marina. Pools are nice. Preferred pool access is a must, as it is a calmer vibe, has a working hot tub, and gives you an opportunity to escape the crowds. Chair access at both pools and beach was not an issue. Drinks are ok. The juices used taste very artificial so anything fruity is of poor quality. Beer/wine/bubbly is better. The pours are light - 1/2 oz of liquor used so you have to ask for stronger. Food overall was okay. Some great, most decent, some poor. Service ranged to amazing (portofino) and awful (el patio). Lunch tacos in the buffet were great. Beach food was ok. Breakfast was ok but lines for the omelette station were long. Evening lacked entertainment. The theatre, lobby, and nightclub have no ambiance. There’s really nowhere to go. Shows varied from poor to good, but the theatre is so loud. I wouldn’t come back based on lack of evening gathering spaces/live music. They have open space about seaside grill which would be amazing, but lights are off and it’s not used. Kids club water park was ok. We took our younger kids in to the water park, but the massive bucket dumping water every 5 minutes scared them. Plus it smelled of sewage around there. We dropped our older child off there a couple times for certain activities, but it seemed like the activities only lasted a couple minutes because both times he told me he played video games/watched a movie. They had a variety of activities throughout the day - bracelets, art - which our kids enjoyed. The bike tour is questionable - they don’t provide helmets. Staff overall helpful throughout the resort. Service at the pool varied, but most of the time it was available. If you can’t have fun here, that’s on you, but there’s better options. I do think a large amount of the reviews on TA are done from management (1 review only, 5/5 for this resort), which speaks volumes.
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Nov 18, 2024
It was okay vacation
It was a okay stay. The staff are great and friendly. The hotel is ran down and needs to be updated or taken care of better. In the rooms I was in, there is a mold mildew smell coming from them. You can hear everything through your walls. The check in for the preferred guest is kind of a joke. They don’t let you check in downstairs with everyone else but make you go to the 7th floor. We waited another 35 mins to check in after a day of flying for 7 hours and then another hour and half of driving to the place. Then we had another person in our party that had to stay at another hotel down the street from them. They wouldn’t at all even let come up the stairs to wait for us to check in unless they pay for a $100 day pass every time they wanted to come onto the property. I do get that but it was just for us to check in and then we were headed back to drop them off…… the food choices are pretty limited in the restaurants, but the food is good besides the nachos which they use a cheese soup base, so they’re pretty running and bland.
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Nov 18, 2024
Bike ride
Sebastian was great showing us the town and taking pictures of us. We got to explore the town on our own and watch dolphins. He was very knowledgeable about the history of the town as well as showing us the fish and cool spots around the town. All around we were very happy with our morning bike ride.
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Nov 17, 2024
The best experience on the best resort
Antonio was awesome. He helped me the entire week throughout my stay. I couldn’t have had a better time! They’re welcome to they welcome you and they get you Tours. They set you up. They are willing to attend you every need. Antonio and particular was extremely helpful to me throughout my stay whether I was getting ready to go out or just needing things for my room.