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1175 reviews
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Mar 26, 2025The hotel was clean, but customer service lacked and it was on the dated side.
Very flawed experience in many ways. One thing I will note is that the hotel was incredibly clean. Our room was spotless. However, Sebastian at the front desk didn't understand any of my special requests and really threw a wrench in our stay. Our room was full of down feathers which really aggravated our allergies. The room was also in need of a refresh, the shower was tiny and the room had an old carpet smell. The hallways were a bit of a corn maze as well. We won't come back, and are disappointed.
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Mar 18, 2025Clean, but dated. Communication issues, but Audra was great.
The negative reviews about this hotel are somewhat true. The hotel is darker, more dated, and more confusing than the pictures show. Upon check-in, we were a bit let-down. The lobby itself is nice, but the rooms are older than portrayed. The bathroom was the biggest let-down— tiny shower, tiny toilet. Very old lightbulbs that got hot to the touch, peeling popcorn ceiling. The room itself was clean, but cramped and dated. There were many cracks in the ceiling, wallpaper was peeling, etc. Perhaps the worst thing was that the glass on the door was coming apart from the door frame, leaving a large gap where cold air and noise came in. On the bright side, the sheets and bed were clean and comfortable. The lobby was spacious and they had free cookies. The whole place had a weird smell though, like mustiness + air freshener. The staff were mostly awesome. We booked with Sebastian, who was friendly but apparently misunderstood many of our requests. However, Audra at the front desk was a godsend and very understanding when we wanted to leave early. She even took off some fees for us. The restaurant, 1800 Park, does not have free breakfast unless you’re a Silver/Gold Hilton Member. We had to pay for breakfast, and it was mediocre at best. The location was great though, you can walk to Fresh Market and grab a Starbucks in under 5 minutes. Ubers were very close by. Overall, I wouldn’t come back. Clean, good staff, convenient location, but very dark/dated and in need of some maintenance. We really do appreciate Audra’s kindness, she was phenomenal and made our stay better.
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Feb 24, 2025Diamond F&B credit is a scam at this hotel
The Diamond Food and Beverage Credit is a scam at this hotel, and the hotel has stolen $30 from me. I had breakfast on 2/23/25, breakfast on 2/24/25, and dinner on 2/24/25, but the hotel refused to provide the final $30 in credit for my dinner on 2/24/25. At other Hilton hotels that I've stayed at, the credit resets at 12pm, but this hotel resets the credit around 4am during the nightly audit (information I wasn't given at check-in), making it impossible for me to enjoy three $30 credits since I had to leave the hotel at 5am. This is really outrageous. Hilton advertises the flexibility of the Diamond food and beverage credit that was introduced during COVID - that it can be used for dinner or for breakfast vs the old Diamond benefit of free breakfast - but in reality, it's less flexible, because I wasn't actually able to use it for dinner on the last night of my stay (because I had a 5am flight precluding breakfast). I complained to the two agents at the front desk my last evening, and they refused to credit me the $30. I told them I would submit a complaint to Hilton corporate, and they still refused to take action, leaving me no choice but to complain to Hilton and to warn all Diamond members here on TripAdvisor. Cheating me out of the credit completely ruined the entire experience. Shame on the Doubletree hotel and shame on Springboard Hospitality for not empowering front desk associates to resolve this kind of matter. Diamond membership means nothing at this hotel, and I won't ever be returning.
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Feb 15, 2025Excellent location, helpful staff like Mike
This property has an excellent location and everything you would expect from a Hilton. The staff are very friendly. Mike at the front desk is so pleasant and helpful. He also helped us 2 years ago on our last visit here. This is our go to property for skiing park city.
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Jan 20, 2025
Worst customer service; run down property
Hotel is NOT accommodating. Parking is blocked off every day with cones. Bathtub drain and room heater are broken. Meal credit was not applied on our first stay. Two days after arrival the app still shows we are not checked in and the Front desk computer indicates we have only been there one day instead of two (so far). Our kleenex was empty on arrival and we requested kleenex three times before they responded (they didn’t even bring it when they cleaned the room). They do not provide water at checkin at this hotel. We have stayed at the Marriott in Park City in prior years; we are definitely going back because this hotel staff is not committed to BASIC customer service. Property has extremely small elevator also. Not good for skiers.