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1730 reviews
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Mar 23, 2025Another trusty Double Tree
Stayed here in February. Was centrally located to a lot of the area. The room was nice and comfortable and pet friendly. The on site food was good and plenty of additional options in the immediate area. Double tree tends to be a decent option no matter where you go.
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Mar 21, 2025Vanessa management sucks!
Vanessa is the worst manager possible. I had nothing but problems for 2 weeks stay spent a lot of money here at the bar and at the restaurant. My heat went out my air went out it took them four times to bring me a coffee maker my room key did not work twice in one week and when I finally went to complain about it all she could say was it's not my problem. What is that about. I went almost two weeks without complaining about anything and Vanessa could not even accommodate me by saying she was sorry for the inconvenience what a s@@#@y manager she is. The bartender was awesome the food delivery was awesome the chef was awesome but the entrance failed completely the front desk and also the management. Sad sad sad I'll never stay at another Hilton again and that sucks because I was a major Hilton Honors customer but because of this I will no longer do it I hope someone cares enough to look into this and look at who Vanessa is
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Feb 05, 2025
Disappointing
Worst customer service experience to date. I purchased the protection plan and it’s taken me days and much back and forth to simply adjust my current booking. I’m being given the runaround even after purchasing the protection refund plan. I very rarely stay at Hilton properties so I don’t know if this is the norm. But please don’t be scammed by purchasing a protection plan they don’t seem to honor. OR they make you jump through hoops to even acknowledge it. Very disappointing and shocked because their competition (Marriott properties) manages their process flawlessly.
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Dec 27, 2024One of the Best
Excellent room with view of the mountains. Breakfast buffet was probably the best I’ve ever seen at a Hilton hotel. The food was great. Also, the TV was the biggest I’ve seen at any Hilton hotel (60-inch?). Hotel staff and front desk were super nice and polite. Hotel is located near downtown with plenty of restaurants nearby. One minor point—-only two Diamond member parking slots. More are needed for such a large hotel. To conclude, as a Hilton Diamond member, I rarely give a Hilton hotel “5-stars” (most are 4, which is still above average). Keep up the good work—you’re a stand-out hotel!
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Nov 01, 2024
!!!Warning for parents with toddlers!!!
We stayed at the Double tree in Colorado Springs. Our stay was fine, but the reason I gave it a 1 star is for a safety concern. I wanted to warn parents with toddlers. The rails located in the room balconies and rails throughout the hotel have an opening wide enough for a toddler to fit through. My 2 year old toddler fits though it. We’re concerned that a small child can be in danger of falling though, especially on the balconies. Please keep an eye out for your small children if you plan to stay here.