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Hotel overview
Location
WaikikiProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.
Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- 10% off Food at Trees Bar & Grill and Hiking Hawaii Café (not combinable with other promotions)
- High Speed Internet Access
- Complimentary local, toll-free, and credit card calls
- DVD Now access with unlimited movies (Kiosk located in the main lobby. Only one DVD at a time)
- Use of two (2) beach towels while being a registered guest.
- Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
- Hawaii Toy Museum, Buy one entrance & one free.
- 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
- 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
- 15% off Lappert’s ice cream
- Onsite Cultural Activities
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
2181 reviews
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Apr 18, 2025Everything you need to know
Second stay in the last year. I noticed that there were improvements in my room. Exceptionally comfortable bed, quiet, and although the bathroom is small but nicely appointed and comfortable. The food is amazing at Trees. The restaurant off the lobby. The burgers are always on the spot and delicious. If you go, make sure you ask for Daisy. She is the most pleasant, friendly, and all-around amazing server. She should be cloned. She was the only server on Thursday night, and it got quite busy. She never missed a beat, kept smiling, and really kicked butt. The hotel needs to make sure she stays and should clearly consider her for management! Preston and Kim, and Wendy at the front desk are all outstanding and most welcoming group. Overall, I give this hotel a 5
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Apr 14, 2025Did not feel safe.
What’s the point of having DND signs if they still enter your room??? I was at a time share presentation while my 21 month old was taking a nap and my wife was in the bedroom. The DND sign was on the door. She heard a knock that sounded far away. 10 seconds later security entered the room shining a flashlight on my daughter! Her heart was pumping so fast! No where do they tell you they will enter your room if they leave the DND sign on too long! I’ve never had that at any other hotel I’ve stayed at! What if we were naked or in bed??? Invasion of privacy much?? On top of it, isnt it odd they came in the room while I was on my presentation, out of all the times?? They probably thought no one was in there! Suspicious. Would not stay here again. Apparently it’s Hilton’s policy, but was unable to produce the policy when asked. They need to inform their guests upon check in.
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Apr 14, 2025lovely stay
Very good location, the hotel is old, but clean and well maintain. the staff is friendly and the breakfast buffet is very good. I definitely recommend this Hotel. will be nice if they offered bottle water to their guest. shopping , restaurants and beach walkable distance.
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Apr 06, 2025
Scammers
Do not go here! I went stayed here April 3rd to 5th they changed me 412.00$ online. When I checked in they changed me 240$ again after checking out two days later they took out 82.59$ again without asking me. Personally what a scam!! I’ll keep posting if they charge again!! 0 stars!!!
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Mar 05, 2025
DO NOT STAY HERE—THIS HOTEL IS UNSAFE AND DISGUSTING.
The DoubleTree by Hilton Alana - Waikiki is hands down one of the worst hotel experiences I’ve ever had. My expensive item was STOLEN from my room, and the staff couldn’t have cared less. I was completely disturbed knowing that someone had gone through my personal belongings while I was away. That is a horrifying feeling—your hotel room is supposed to be a safe place, not somewhere you have to worry about your things being rummaged through and taken. When I reported it, the so-called “security officer” immediately dismissed my concerns, saying it couldn’t have been the maid because she had been there for years. Excuse me? That’s your entire investigation? Just blindly trusting your staff instead of actually looking into what happened? Unbelievable. The complete lack of concern from management and security made it clear that guest safety is NOT a priority here. As if that wasn’t bad enough, the room itself was filthy. The sheets were visibly dirty when we arrived, which means housekeeping isn’t even doing the bare minimum. If they can’t be bothered to change the sheets, I don’t even want to think about what else isn’t being cleaned properly. This hotel is an absolute joke. It’s unsafe, unclean, and run by people who do not care about their guests. If you value your belongings, your privacy, and basic hygiene, DO NOT stay here.