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Hotel overview
Location
Disney's Animal Kingdom® Resort AreaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Ratings & reviews
TripAdvisor traveler rating
8114 reviews
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Mar 29, 2025Great stay for us!
It was our first time staying on a Disney property and my family really enjoyed our stay. The property is beautiful with some nice dining options. It is a bit spread out, but nothing felt like it was too far. The room had plenty of space for a family of four. We also liked the on site dining. The pool and pool bar were great as well!
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Mar 28, 2025Good experience
Our experience was very comfortable. The room at Gran Destino Tower was very polished and clean. There wasn’t anything in particular that made it special, but it was just as we expected. Transportation worked very good. The only downside to our experience was that the rooms were in cleaned on a daily base, which one would expect for a hotel of such high prices. The pool was really crowded so we didn’t even try it.
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Mar 24, 2025
Coronado Springs is close to everything!
Beautiful resort! Wonderful staff and the rooms are bigger than other resorts I found. They clean the rooms every 2nd day. WE stayed in the Cabanas right in front of the pool. We have a great room. Bus stop is a little walk over. We had a laundry room i our area so it was convenient and walking to the tower is 2 mins away. All close by. Book a regular room and ask for Cabanas 8 and you'll be in this area. The resort is also close to most all the parks. Buses in the morning were passing every 3-4 minutes. Food court isn't too bad. I liked all the items we chose for fast food and then they have tons of great sit down restaurants to choose from. Main pool is busy with families and activities but we stayed in our quiet pool area and loved it!
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Mar 21, 2025Not the best Disney hotel
We stayed here on our holiday and sadly we wouldn’t return. The hotel grounds are lovely and very spaced out. It’s a huge hotel which I think doesn’t contribute to the personal touch we’ve experienced in other Disney hotels we’ve stayed in. It was over priced for everything and we got the feeling the staff, although nice, viewed you as just money walking through the door. We paid for an upgrade as a treat and got a lovely car park view which was terrible. The hotel would be perfect for some but not us I’m afraid, just our personal opinion of course.
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Mar 17, 2025Get keycards at the front desk since the app doesn't work!
We are seasoned Disney Vacation Club travelers and have stayed at every DVC deluxe resort over the years. This was our first experience at a non-deluxe Disney property, and unfortunately, it did not meet expectations due to several operational shortcomings. We arrived at the resort around 9 AM after a cruise and were informed that while our room was not yet ready- which we expected - we could park and take Disney transportation to the parks. Around 4 PM, we received a text stating our room was ready and that we could use a MagicBand or the app’s "Unlock Door" feature to access it directly. After arriving back to the property from the parks around 9 PM, we got our car to go directly to our room as instructed. We were in the Casitas part of the resort. Upon exiting the main parking area, you are taken to yet another security gate with NO INSTRUCTIONS to guests on how to use it! I have no idea why Disney expects guests to know how to operate their security gates with no signage but here we were. There was a keypad that had the word "Guest" in black lettering on tape on it. We assumed this was for us to use - but again, no sign, no instructions. We have stayed on different Disney properties many times before so we assumed that you hold the phone to the pad and click "unlock door." After trying this about seven times (and with a line of angry cars assembling behind us) we had to call security. The security personnel questioned our legitimacy as guests and asked for our room number, which was not immediately visible in the app. With poor cell service at the gate, they had to verify our reservation by name, all while a growing line of frustrated guests and buses formed behind us. After a lengthy exchange, security reluctantly let us in, advising us that we should have checked in at the front desk for physical keycards—despite the app instructing us otherwise. If Disney is aware that the app is unreliable, why not proactively inform guests to pick up physical keys upon arrival? They said we should have gone back to the front desk to get physical keys since the "app doesn't work all the time." So, just to confirm, they know the app doesn't work, we arrive at a gate with no instructions, but we were supposed to know to put the car in reverse, drive back to the front lobby to stand in line to get keys? What kind of magical experience is this? The resort is massive, and the app’s "directions to room" feature also failed. Navigating the property late at night with poor signage made the experience frustrating. When we finally reached our room, as feared, the "Unlock Door" feature did not work. This left us stranded outside at 9:30 PM, with our luggage, waiting for assistance. After calling the front desk, a staff member arrived 15 minutes later with keycards but this was immensely frustrating. The room was clean, but the bathroom has a motion sensor FAN that activates when you walk close to it and it was broken and sounded like a jet engine. You could hear it from outside the room, it was that loud! We requested two blankets upon check-in, and the staff assured us they would arrive "in a few minutes." An hour later, they had not arrived, and exhausted, we canceled the request. You can imagine my surprise when 25 minutes later, we get a loud knock on our door. We were sleeping, so we tried to ignore it, but they kept knocking. Any guesses on who it was? Housekeeping, with the blankets we had requested, that never showed up, that we cancelled the request for. We did not appreciate being woken up like this at what was now well past 10:30 PM. As far as a good nights sleep, Disney (and other hotels) would do well to note that a party of (what sounded like) eight, should NOT be on the top floor. We were on the second floor and the party above us was RIDICULOUSLY loud until 12:30 AM the next day. Kids jumping off beds onto the floor at midnight - this should not be happening. I understand that the hotel cannot control rude guests but they can control where they put large parties. The next day, we returned from the parks to find that housekeeping had not replaced our towels or done any cleaning - and that no one showed up to fix the fan. A manager attempted to call us but did not leave a direct number. When we called back, we were routed through multiple departments for 20 minutes before reaching the right person. The manager was understanding and offered a partial night’s credit, which we appreciated. However, he confirmed that Disney is fully aware of the "Unlock Door" feature’s frequent failures due to inadequate Wi-Fi coverage. Given Disney’s $178 BILLION dolar market cap, it is baffling that they have not resolved this with Wi-Fi extenders. And quickly. If the issue persists, guests should be informed BEFORE arrival that they will need to visit the front desk for keycards. This experience fell well below Disney’s usual standards. The lack of clear instructions, repeated technology failures, delayed service, and poor guest communication were frustrating and avoidable. Simple solutions—such as better signage, improved app functionality, and faster response times—would significantly improve guest satisfaction.