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741 reviews
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Dec 23, 2024Great Place for Overnight Stay
My wife and I flew up from Aruba and had to wait until the morning to connect to our flight home. We opted to stay at this IHG hotel and were very pleased. The front desk manager recognized me as a Platinum Elite member and offered us a very nice upgrade to what turned out to be a very large suite. The room was comfortable and well equipped. The Keurig coffee maker worked well..but the coffee was generic and not very good. The room was large, though, with a nice big table that made it easy to do some "e-chores" and such. The on-site restaurant/bar (reviewed separately) is also very good. The hotel offers a shuttle bus to/from the airport but you can also walk a few hundred meters to the American Road (Street) stop on the Blue Line of the light rail. Buy your ticket on the platform; $2.50 peak hours, $2.00 off peak. One stop to Terminal 2; two stops to Terminal 1. We'll definitely stay here again when we need to overnight in MSP.
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Sep 09, 2024
Excellent hotel
Excellent hotel in so many ways. Our room was very clean, new looking and fresh. However it was the staff that set this hotel above so many. Kimberly, our bar tender was amazing. She made great drinks and had a very welcoming, fun atmosphere at her bar. The food there was really great too. I had the chicken breast sandwich with a side salad and my husband had a Rueben sandwich with a salad and both were excellent. AJ at the front desk was so friendly, helpful and professional. He could instruct other hotel front desk clerks how to make guests feel welcome. We really enjoyed our stay here. It is a nice walk to the Mall of America and back. Great location close to where we landed our plane at KMSP. We hope to come back to this great Crown Plaza.
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Aug 27, 2024Better days.
This hotel is in desperate need of remodeling. Our room was large and comfortable, but unfortunately a storm came through the area and the large window was pouring inside with rain. What a mess. It was obvious the window had been leaking for sometime. I have autoimmune issues and mold can be a serious problem for me. I can't recommend this hotel.
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Aug 25, 2024Nice place
Nice and good and clean. I will be coming back again. Staff was friendly. Enjoyed everything and had a nice time and the area has a lot of funnn stuff!!!! Like this specific location because it’s close to everything and has a lot of easy access to ride services
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Aug 15, 2024CHOOSE ANOTHER
Just checked in for the weekend. I am looking for a new hotel. Dirty and run down. Dirty walls and dusty old hutch. Front desk barely can speak English and Leo is the unfriendliest. I told him the room stunk like smoke, he started to get mad and argue with me. I know what smoke smells like and he said it didn't, without even looking. His manager was no better. DO NOT CHOOSE THIS HOTEL IT IS ALL AROUND BAD!