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741 reviews-
Excellent hotel
Excellent hotel in so many ways. Our room was very clean, new looking and fresh. However it was the staff that set this hotel above so many. Kimberly, our bar tender was amazing. She made great drinks and had a very welcoming, fun atmosphere at her bar. The food there was really great too. I had the chicken breast sandwich with a side salad and my husband had a Rueben sandwich with a salad and both were excellent. AJ at the front desk was so friendly, helpful and professional. He could instruct other hotel front desk clerks how to make guests feel welcome. We really enjoyed our stay here. It is a nice walk to the Mall of America and back. Great location close to where we landed our plane at KMSP. We hope to come back to this great Crown Plaza.
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Better days.
This hotel is in desperate need of remodeling. Our room was large and comfortable, but unfortunately a storm came through the area and the large window was pouring inside with rain. What a mess. It was obvious the window had been leaking for sometime. I have autoimmune issues and mold can be a serious problem for me. I can't recommend this hotel.
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Nice place
Nice and good and clean. I will be coming back again. Staff was friendly. Enjoyed everything and had a nice time and the area has a lot of funnn stuff!!!! Like this specific location because it’s close to everything and has a lot of easy access to ride services
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CHOOSE ANOTHER
Just checked in for the weekend. I am looking for a new hotel. Dirty and run down. Dirty walls and dusty old hutch. Front desk barely can speak English and Leo is the unfriendliest. I told him the room stunk like smoke, he started to get mad and argue with me. I know what smoke smells like and he said it didn't, without even looking. His manager was no better. DO NOT CHOOSE THIS HOTEL IT IS ALL AROUND BAD!
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Overall not very impressive.
Room is very moist with no way to vent it even with leaving the air conditioner on. No working fan in the bathroom. Mold in the shower. Pillows are hard and lumpy. Only one chair in the room, a desk chair. No place to rest other than the bed. Parking does not have easy access, particularly for elderly or handicapped persons. Parking is opened not covered. Not very nice for the price you pay.