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1172 reviews
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Mar 08, 2025RUDENESS overload!
Tonya Michelle Bouras Posting publicly across Google Rooms Service Location We picked this Hotel for the pool & "Arcade Room", plus free breakfast. How could you beat that right? It was 236 for 1 room for 1 night for myself & 3 kids. The hotel was older and kind of cool. The staff at the check in...HORRIBLE. They were not friendly AT ALL. The beds were comfy and cozy & the celiing fan was awesome. It was hot in the room so our air worked great! A lot of stuff was broken; like the remote & just random things. The pool was pretty cool. It needs a deep clean but it was heated and you could even swim outside without feeling the 50 degree weather! The game room which is one of the main reasons we came; was awful. It was dirty and out of 10 games 2 worked. Breakfast came off very elegant and nice but the food was just ok. I would have rather had Mcdonalds! They did have a Waffle/Omlette guy workin his butt off alone; I am sure that part was good, but he was very busy. Oh! Did I forget to mention the Hostess asked me my namemultiple times after I spelled it multiple times. Then she had the nerve to say "Did you even stay here?" I just asked her if it was the norm for people to walk in and steal breakfast?! The staff was just awful, all except for the security/guy who brought me towels. He was a sweetheart. He also closed the pool at night and let the kids wim a half an hour longer. In the morning I had called thr fornt desk to ask if I could get a late checkout because our ride was having issues with her car. She said VERY RUDELY that nobody can have a late checkout. I still remsined sweet and polite with these people!!!! Did not get an attitude back at all. So I pack everything up and take the kids to swim for our goodbyes. We did pay 236 for one room?!?! YOu can't even check in until 4?!?! So we swim and a I notice that time is flying and its a couple minutes past 11. I go up to get our stuff and the door is locked and won't let us in becsue it is past 11. I kindly ask my ride that finally came to run up and ask the office to let us in to grab our things. The cleaning lady was not even on our level yet. I made sure to pick up all the trash, clean the sinks, & put all the towels in the bathroom before we went swimming, so everything was ready to grab and go. So they told my ride that I need to come down to the front desk. I go down and ask a gentleman to kindly let us go back into the room. He tries to create a card or however that work to let usback in..15 minutes goes by and he can't do it. Then he asks a very rude female that was rude at check in and check out; if she can do it. 15 or more minute goes by, she's huffin and puffin and she says she will just go up and let us in. We thank her and proceed to go upstairs with her & she tells me she is going to charge me $100 more dollars since I did not "get out at 11!" I explained that it was only a couple minutes after when we were trying to get our stuff and almost 45 minutes or more went by with them trying to let me back in. She told me I could have waited in the lobby. I asked are you really goig to charge me $100 more for a couple minutes??!! Especially since I wasn't holding up the cleaning lady. She calls the cleaning lady while I'm getting my things out to literally rush her to the 4th floor. Really? The whole time I was kind, pleasant & friendly. Even when they were crabby and rude I kept my composure & didn't let them change my character BUT COME ON!!!!! Soooo, the ceiling fan; the bed & the pool were great. I will NEVERRRRRRRR go back. Not worth the messed up attitudes just for no reason!! Sorry this was so long! Happy vacationing. We should have went to Holiday Inn Six Flags! What kind of trip was it? Who did you travel with?
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Mar 04, 2025Poor service. Hard to get around
Very difficult to navigate if you’re handicapped. Front desk didn’t help at all. 3 people in our room, two towels?! Wouldn’t send any up as they didn’t have help?! No sheet for the pull out bed. No information about the area. Where to eat, told us to come to the front desk to get it!!! Unbelievable.
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Nov 11, 2024Great place to stay!
Staff is extremely friendly and helpful, more than nearly any place I have ever stayed. Complementary breakfast is awesome. We were going to a show nearby. Will definitely stay here again, we truly enjoyed it. Rooms are very quiet, great place to stay!
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Oct 25, 2024
Everything You Need
It’s not fancy, but they have everything you need. It’s quiet, everything works, it’s clean & efficient. The free breakfast buffet was as extensive as many you have to pay for in other hotels. All the equipment worked well in the exercise facility. Just a great value.
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Oct 07, 2024
Ok hotel
Hotel has very good classical architecture! Service is poor. They ran out of drinking water bottles. In one of my friends room the shower panel and the flush did not work. Staff was able to call someone immediately to fix things up at 6 in the morning which was good! Front desk did not care much or at all about anything.