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2768 reviews
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Feb 04, 2025The kind of seedy rooms you'd expect to find on a random stretch of I-40
This was probably the worst hotel experience in my life. As someone who previously lived in New Orleans and has friends who've held management positions there, I know they stint to which this hotel has gone in both quality and service. From obvious carpet stains that looked like dried vomit and watered down shower gel, to TWO non-working safes and antiquated CD alarm clock that hasn't been manufactured since the early 2000s, my room was on par with the kind of place that rents rooms by th hour. Speaking of renting rooms by the hour, the long hairs I found between the sheets and half-stocked bathroom towels suggest that my room may have been occupied for a "brief stay" that housekeeping didn't feel warranted a cleaning and restocking. Of course, my repeated room service requests went unanswered. For the four nights I stayed there, no one changed my bed linens, which was only exacerbated by the fact that the pillows only had pillow protectors and no pillowcases and there were long hairs on the sheets. When I complained to the front desk, the night manager snapped at me and claimed that they only change bed linens on the third night of your stay. As someone with chronic allergies, I was constantly sneezing and eventually had to go to CVS across the street and pick up some allergy medicine. Unfortunately, I was unable to get another hotel room, so I wound up sleeping on coat on top of the bedsheets. The only other time I have stayed in a hotel this bad was when I returned to New Orleans after Katrina to meet with my insurance adjuster and the only room I could get was in a motel near a truck stop outside of Jackson that rented rooms by the hour. In all fairness, the Crown Plaza only beats that place because it's in a better location.
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Feb 03, 2025Great Hotel
The staff are so nice, friendly, and helpful to suggest places to eat and visit. From the moment we checked in Dedo was a pleasure. We truly thank you Dedo for helping make our first experience in New Orleans amazing. Carla is another amazing employee. Make sure you stop by and ask her recommendations on tours, restaurants, and other interesting places to go. The rooms are spacious and clean. The mattress was firm the way I like but the pillows were too fluffy for me but my husband was good with them. The location of the hotel is perfect, Bourbon St is right outside! I definitely recommend Crowne Plaza if you are visiting New Orleans.
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Feb 01, 2025
Dedo is great!
I'm leaving this review strictly for the great service I received from Dedo. He provided excellent customer service during my stay. He accommodated me even though I checked in a bit early and went out of his way to ensure I was comfortable. Unfortunately, I don't know the name of the young lady who works the night shift, but she is not kind and seems very unhappy with her job. The walls are quite thin, so I could hear my neighbors doing everything under the sun. Other than that, the room was pretty clean and spacious. I'd visit again for Dedo! Keep being great!
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Feb 01, 2025
Awesome staff and great place to stay
The front desk staff especially Dedo were amazing. They all made sure our accommodations were exactly what we wanted. The breakfast in the morning was delicious. The front door staff were especially friendly and very helpful as well. I would definitely recommend staying there and will be going back.
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Jan 30, 2025
Great location and value.
Great location by the French Quarter. Everything you need within walking distance. Pawn check-in Asia was fantastic and very polite. She represented your brand very well she’s a keeper. The room was nice and clean and met all my expectations and looked just like the picture.